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Service Desk Associate Jobs (NOW HIRING)

Southwest General

SERVICE DESK ASSOCIATE

Berea, OH

The service desk associate is responsible for the executing the daily operation of the service desk. Duties are to include, but are not limited to member and guest check-in, point of sale functions ...

Weis

Service Desk Associate

Mount Union, PA

Location Address: 62 East Shirley Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsible for the functions below, in addition to other duties as assigned: * Greets ...

Boscov's

Customer Service Desk Associate - FT

Wilmington, DE · On-site

$14 - $19.50/hr

Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation's leading retailers!

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

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How much do service desk associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
SERVICE DESK ASSOCIATE

SERVICE DESK ASSOCIATE

Southwest General

Brook Park, OH

Full-time

Posted 5 days ago

Southwest General Health Center rating

7.0

Company rating: 7.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

495th of 1,020 rated hospitals

Job description

Summary

LifeWorks of Southwest General is a state-of-the-art health and fitness center owned and operated by Southwest General Health Center. Fitness assessments, personal training, group classes, and aquatic exercise in their junior size Olympic 6-lane lap pool or their warm water therapy pool are just some of the things they offer.

Why work at SWGHC? In addition to the outstanding culture, we offer great benefits, free parking and are close to the turnpike and I71. Come join our team! #loveajobthatlovesyouback

SERVICE DESK ASSOCIATE

POSITION SUMMARY:
The service desk associate is responsible for the executing the daily operation of the service desk. Duties are to include, but are not limited to member and guest check-in, point of sale functions, information dissemination, answering incoming phone calls, assisting with membership inquiries and reservations for classes and facilities.

MINIMUM QUALIFICATIONS:

Education:
High school diploma or GED required.

Required length of experience:
This position requires previous experience in a customer service position.
Typing, scheduling, retail sales, phone, office equipment knowledge, computer experience and public relations skills are recommended.

Required licensure, certification, and/or registry:
CPR preferred.

What Southwest General Health Center employees say

Pay

Benefits

Hours and flexibility

Workplace

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