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Service Desk Associate Jobs (NOW HIRING)

The Club At Los Gatos

Service Desk Associate

Los Gatos, CA · On-site

$16.90 - $17.50/hr

Service Desk Associate (Part-Time) The Club at Los Gatos is looking for energetic and service-minded individuals to join our Service Desk team! At The Club, we are committed to creating a best-in ...

The Club at Los Gatos

Service Desk Associate

Los Gatos, CA · On-site

$16.90 - $17.50/hr

Service Desk Associate (Part-Time) Location: The Club at Los Gatos The Club at Los Gatos is looking for energetic and service-minded individuals to join our Service Desk team! At The Club, we are ...

Weis

Service Desk Associate

Mount Union, PA

Location Address: 62 East Shirley Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsible for the functions below, in addition to other duties as assigned: * Greets ...

Weis Markets

Service Desk Associate

Mount Union, PA · On-site

Location Address: 62 East Shirley Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsible for the functions below, in addition to other duties as assigned: * Greets ...

Boscov's

Customer Service Desk Associate - FT

Wilmington, DE · On-site

$14 - $19.50/hr

Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation's leading retailers!

Boscov's

Customer Service Desk Associate - FT

Wilmington, DE · On-site

$14 - $19.50/hr

Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation's leading retailers!

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How much do service desk associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Infographic showing various Service Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Service Desk Associate

Los Gatos, CA • On-site

The Club At Los Gatos
11 - 50 employees
Learn more about The Club At Los Gatosexternal

$16.90 - $17.50/hr

Other

Re-posted 24 days ago

Job description

Now Hiring: Service Desk Associate (Part-Time)

The Club at Los Gatos is looking for energetic and service-minded individuals to join our Service Desk team! At The Club, we are committed to creating a best-in-class member experience by delivering outstanding service, fostering a welcoming environment, and working together as a strong, supportive team.

About the Role

As a Service Desk Associate, you'll:

  • Greet and check in members as they arrive
  • Provide accurate and friendly information about club programs and services
  • Ensure the front desk and facility is well-stocked and organized
  • Maintain clear communication with team members via Slack
  • Handle basic maintenance or inventory needs and report issues
  • Respond to and document member incidents as needed
  • Create a warm and welcoming atmosphere for all members and guests
Qualifications
  • Reliable and punctual
  • Excellent phone and communication skills
  • Calm and friendly under pressure
  • Confident, professional demeanor with strong customer service focus
Details
  • Shift: Openings, Mids, Afternoon, Closing
  • Pay: $16.90 – $17.50/hour
  • Job Type: Part-time
  • Environment: Friendly, wellness-focused, fast-paced team setting

Expected hours: 10 – 30 per week

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