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Service Desk Associate Jobs in Ohio (NOW HIRING)

Southwest General

SERVICE DESK ASSOCIATE

Berea, OH

The service desk associate is responsible for the executing the daily operation of the service desk. Duties are to include, but are not limited to member and guest check-in, point of sale functions ...

New

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... Our team of dentists and dental professionals provides a full range of services, ensuring top ...

Dublin Dental Care

Front Desk Associate

Dublin, OH

$18 - $22/hr

Our team of dentists and dental professionals provides a full range of services, ensuring top ... Title Front Desk Associate Our beautiful office and wonderful staff is expanding and we're looking ...

ASMGi

Service Desk Technician

Cleveland, OH · On-site

$31K - $52K/yr

Service Desk Technician Would you like to join us in a growing, thriving tech company with the ... Associate's degree in a technical field or equivalent relevant experience. * 2+ years hands-on ...

CFS

Front Desk Associate

Westerville, OH

$13.50 - $17.25/hr

Front Desk Associate $45-50k Position Summary The Front Desk Associate serves as the first point of ... This role blends front desk reception, office services, and facilities coordination, along with ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Ohio

Service Desk Associate information

See Ohio salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for service desk associate in Ohio is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Ohio? The most popular types of Service Desk jobs in Ohio are:
What are popular job titles related to Service Desk Associate jobs in Ohio? For Service Desk Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Ohio look for? The top searched job categories for Service Desk Associate jobs in Ohio are:
What cities in Ohio are hiring for Service Desk Associate jobs? Cities in Ohio with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,083 per year, or $19.3 per hour.
SERVICE DESK ASSOCIATE

SERVICE DESK ASSOCIATE

Southwest General

Brook Park, OH

Full-time

Posted 6 days ago

New

Southwest General Health Center rating

7.0

Company rating: 7.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

495th of 1,020 rated hospitals

Job description

Summary

LifeWorks of Southwest General is a state-of-the-art health and fitness center owned and operated by Southwest General Health Center. Fitness assessments, personal training, group classes, and aquatic exercise in their junior size Olympic 6-lane lap pool or their warm water therapy pool are just some of the things they offer.

Why work at SWGHC? In addition to the outstanding culture, we offer great benefits, free parking and are close to the turnpike and I71. Come join our team! #loveajobthatlovesyouback

SERVICE DESK ASSOCIATE

POSITION SUMMARY:
The service desk associate is responsible for the executing the daily operation of the service desk. Duties are to include, but are not limited to member and guest check-in, point of sale functions, information dissemination, answering incoming phone calls, assisting with membership inquiries and reservations for classes and facilities.

MINIMUM QUALIFICATIONS:

Education:
High school diploma or GED required.

Required length of experience:
This position requires previous experience in a customer service position.
Typing, scheduling, retail sales, phone, office equipment knowledge, computer experience and public relations skills are recommended.

Required licensure, certification, and/or registry:
CPR preferred.

What Southwest General Health Center employees say

Pay

Benefits

Hours and flexibility

Workplace

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