ZipRecruiter

Log In

1

Service Desk Associate Jobs in Brunswick, OH (NOW HIRING)

ASMGi

Service Desk Technician

Cleveland, OH · On-site

$31K - $52K/yr

Service Desk Technician Would you like to join us in a growing, thriving tech company with the ... Associate's degree in a technical field or equivalent relevant experience. * 2+ years hands-on ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring ... Education: Associate or Bachelor's degree in IT or related field (or equivalent experience)

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Associate degree plus 1 year of relevant professional experience * 2 years of relevant professional experience in a service desk or technical support role Preferred: * CompTIA A+ (Must obtain within ...

Dealer Tire

Service Desk Analyst

Cleveland, OH · On-site

$22 - $26/hr

Associate's degree in Computer Science or equivalent years of experience in a similar capacity. * 1+ years of experience in IT support or service desk operations. * Strong customer service ...

Dealer Tire, LLC

Service Desk Analyst

Cleveland, OH · On-site +1

$22 - $26/hr

Associate's degree in Computer Science or equivalent years of experience in a similar capacity. * 1+ years of experience in IT support or service desk operations. * Strong customer service ...

Scenthound Aurora, OH

Front Desk Associate

Aurora, OH · On-site

$15/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Associate, you will be the first point of contact for customers, responsible for selling ...

Scenthound

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Soul Space

Front Desk Associate

Cleveland, OH

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Scenthound Aurora, OH

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Scenthound

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$13.50 - $17.50/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

T3 Performance

Front Desk Associate

Lorain, OH · On-site

$12.75 - $16.50/hr

Provide outstanding customer service by answering questions, assisting with registrations ... Respond quickly to customer needs while keeping front desk operations running smoothly. * Assist ...

New

AEG Presents

Front Desk Associate

Lorain, OH · On-site

$12.75 - $16.50/hr

T3 offers a variety of youth sports services ranging from performance and sports skills training to ... Respond quickly to customer needs while keeping front desk operations running smoothly. * Assist ...

New

AEG

Front Desk Associate

Lorain, OH · On-site

$14 - $15/hr

T3 offers a variety of youth sports services ranging from performance and sports skills training to ... Respond quickly to customer needs while keeping front desk operations running smoothly. * Assist ...

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

The Technology Service Desk hours of operations range from Monday through Friday 24 hour support ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

next page

Showing results 1-20

All JobsService Desk Associate JobsService Desk Associate Jobs in Brunswick, OH

Service Desk Associate information

See Brunswick, OH salary details

$7

$17

$33

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Brunswick, OH is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $21.01 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Brunswick, OH?

For Service Desk Associate jobs in Brunswick, OH, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Brunswick, OH look for?

The top searched job categories for Service Desk Associate jobs in Brunswick, OH are:

What cities near Brunswick, OH are hiring for Service Desk Associate jobs?

Cities near Brunswick, OH with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Brunswick, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,254 per year, or $17.9 per hour.

Service Desk Technician

ASMGi

Cleveland, OH • On-site

$31K - $52K/yr

Full-time

Re-posted 16 days ago

Job description

Service Desk Technician
Would you like to join us in a growing, thriving tech company with the highest levels of integrity, where we do great things for our clients every day? If this sounds like something you’d like to be part of, apply now for the Service Desk Technician position with ASMGi!
The Service Desk Technician position requires a patient and stable work style and consistency in dealing with repetitive routine. The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance.
The job requires close attention to the details of work, handling then with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team.
Key Responsibilities:
  • Providing Service Desk Level 1 support including receiving and logging support calls, resolving customer support issues, and tracking support incidents.
  • Routine maintenance of Windows-based networks, including performing backup tape rotation and logging and responding to system monitors.
  • Assisting with installation, configuration and management of customer equipment in our Network Operations Center.
  • Participating in after-hours “on call” rotation.
Key Requirements:
  • Associate’s degree in a technical field or equivalent relevant experience.
  • 2+ years hands-on experience and demonstrated understanding of Microsoft technologies including Active Directory and Windows 10 and 7, O365 and Azure.
  • Demonstrated experience with Internet and networking technologies (LAN / WAN)
  • Experience working in a fast-paced team-based environment.
  • Unwavering commitment to service excellence and outstanding verbal and written communication skills.
This is an exciting opportunity for a talented, service-oriented technology professional. Compensation for this role is $31,200 - $52,000 commensurate with experience and includes a competitive benefits package. If you can see yourself in this position and in ASMGi’s dynamic work environment, please apply today! Learn more at asmgi.com!

Apply