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Service Desk Associate Jobs in Hamilton, OH (NOW HIRING)

SPENGA

Part-Time Front Desk - Evenings

Loveland, OH · On-site

$15/hr

Spenga Front Desk Associate A SPENGA front desk associate is a positive, energetic, and efficient ... Strong customer service and organizational abilities * Previous sales experience is preferred ...

SPENGA Loveland

PartTime Front Desk Evenings

Loveland, OH · On-site

$13.50 - $17.25/hr

A SPENGA front desk associate is a positive, energetic, and efficient individual who warmly ... Strong customer service and organizational abilities Previous sales experience is preferred ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Hamilton, OH

Service Desk Associate information

See Hamilton, OH salary details

$8

$18

$35

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Hamilton, OH is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $22.16 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Hamilton, OH look for? The top searched job categories for Service Desk Associate jobs in Hamilton, OH are:
What cities near Hamilton, OH are hiring for Service Desk Associate jobs? Cities near Hamilton, OH with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Hamilton, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,272 per year, or $18.9 per hour.

Front Desk Associate

Holiday Inn Cincinnati Liberty Way

West Chester, OH • On-site

$14 - $16/hr

Full-time, Part-time, Other

Re-posted 5 days ago

Job description

Front Desk Associate

At Holiday Inn, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule
  • 1st Shift (7AM-3PM)
  • 2nd Shift (3PM-11PM)
  • $14-16 per hour
Benefits
  • Employee hotel discounts across Seva Hospitality properties
  • Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
  • Career growth opportunities within Seva Hospitality's expanding portfolio
  • Collaborative, guest-focused team culture
Responsibilities

  • Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

  • Manage guest reservations, modifications, and cancellations using the property management system (PMS)

  • Answer incoming calls and respond to guest inquiries with professionalism and warmth

  • Promote and enroll guests in hotel rewards programs

  • Resolve guest concerns promptly and creatively, escalating to management when appropriate

  • Balance daily accounts and perform end-of-shift financial reconciliation

  • Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

  • Maintain a clean, organized, and welcoming front desk area at all times

Requirements
  • Exceptional customer service and communication skills — written and verbal
  • Ability to multitask and remain composed in a fast-paced, guest-facing environment
  • Basic to moderate computer proficiency, including email and internet navigation
  • Flexible availability, including evenings, weekends, and select holidays
  • Self-motivated, detail-oriented, and reliably punctual
  • Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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