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Service Desk Associate Jobs in Circleville, OH (NOW HIRING)

ADP - RNOOID0020560279

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Hotel Position: Front Desk Associate 2nd shift

Columbus, OH · On-site

$13.50 - $15.50/hr (+ commission)

The front desk associate is responsible for checking in the guest, informing the guest about the ... Requires good customer service and basic computer skills. Prefer associates who can move and lift ...

ADP - RNOOID0020560279

Be Seen First

Hotel Position: Front Desk Associate 2nd shift

Columbus, OH · On-site

$13.50 - $15.50/hr (+ commission)

The front desk associate is responsible for checking in the guest, informing the guest about the ... Requires good customer service and basic computer skills. Prefer associates who can move and lift ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · On-site

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH · On-site

$80K - $110K/hr

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

Abercrombie

Associate Analyst, Networking

Columbus, OH · On-site

Collaborate with Network Engineering, Infrastructure, Security, Service Desk, application teams ... Associate assistance program * Paid parental and adoption leave * Access to fertility and adoption ...

InnVite Hospitality

Front Desk Agent

Lancaster, OH · On-site

$13 - $16.50/hr

Providing superb customer service while maintaining the company and brand standards. Reports to ... Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors * Must be able ...

Innvite Hospitality

Front Desk Agent

Lancaster, OH · On-site

$13 - $16.50/hr

Providing superb customer service while maintaining the company and brand standards. Reports to ... Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors * Must be able ...

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Service Desk Associate information

See Circleville, OH salary details

$8

$18

$35

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Circleville, OH is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.21 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Circleville, OH are hiring for Service Desk Associate jobs?

Cities near Circleville, OH with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Circleville, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,334 per year, or $18.9 per hour.

Service Desk Agent

Tata Consultancy Service Limited

Columbus, OH • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Must Have Technical/Functional Skills
Service Desk
Roles & Responsibilities
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLAs for ticket handling and KPIs associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Salary Range: $50,000- $55,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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