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Service Desk Associate Jobs in Lima, OH (NOW HIRING)

Kroger

FRONT END/CASHIER

Saint Marys, OH · On-site

$11.25 - $15.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Eric Batterton, DDS

Associate Dentist

Lewistown, OH · On-site

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Roundhead, OH · On-site

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Roundhead, OH · On-site

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Roundhead, OH · On-site

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

Eric Batterton, DDS

Associate Dentist

Forest, OH · Hybrid

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service - we are not contracted with dental insurance fee ... Exceptional team stability - our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Roundhead, OH · Hybrid

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Forest, OH · On-site

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service - we are not contracted with dental insurance fee ... Exceptional team stability - our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Lewistown, OH · Hybrid

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Lewistown, OH · On-site

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

Eric Batterton, DDS

Associate Dentist

Kenton, OH · Hybrid

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Kenton, OH · On-site

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Kenton, OH · Hybrid

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service - we are not contracted with dental insurance fee ... Exceptional team stability - our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Roundhead, OH · Hybrid

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service - we are not contracted with dental insurance fee ... Exceptional team stability - our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Kenton, OH · On-site

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service -- we are not contracted with dental insurance fee ... Exceptional team stability -- our front desk team member has been with us for 10 years, and our ...

New

Eric Batterton, DDS

Associate Dentist

Lewistown, OH · Hybrid

$70 - $100/hr

Why Join Our Practice? * 100% fee-for-service - we are not contracted with dental insurance fee ... Exceptional team stability - our front desk team member has been with us for 10 years, and our ...

New

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All JobsService Desk Associate JobsService Desk Associate Jobs in Lima, OH

Service Desk Associate information

See Lima, OH salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Lima, OH is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $23.03 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Lima, OH?

For Service Desk Associate jobs in Lima, OH, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Lima, OH look for?

The top searched job categories for Service Desk Associate jobs in Lima, OH are:

What cities near Lima, OH are hiring for Service Desk Associate jobs?

Cities near Lima, OH with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lima, OH as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,782 per year, or $19.6 per hour.

Front Desk Associate

Holiday Inn Express and Suites Lima

Lima, OH • On-site

$13 - $15/hr

Full-time, Part-time, Other

Re-posted 14 days ago

Job description

Front Desk Associate

At Holiday Inn Express and Suites Lima, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule
  • $13-15 per hour
  • Position is for Second Shift (3PM-11PM)
Benefits
  • Employee hotel discounts across Seva Hospitality and IHG properties
  • Flexible scheduling — full-time and part-time available
  • Career growth opportunities within Seva Hospitality's expanding portfolio
  • Collaborative, guest-focused team culture
Responsibilities

  • Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

  • Manage guest reservations, modifications, and cancellations using the property management system (PMS)

  • Answer incoming calls and respond to guest inquiries with professionalism and warmth

  • Promote and enroll guests in hotel rewards programs

  • Resolve guest concerns promptly and creatively, escalating to management when appropriate

  • Balance daily accounts and perform end-of-shift financial reconciliation

  • Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

  • Maintain a clean, organized, and welcoming front desk area at all times

Requirements
  • Exceptional customer service and communication skills — written and verbal
  • Ability to multitask and remain composed in a fast-paced, guest-facing environment
  • Basic to moderate computer proficiency, including email and internet navigation
  • Flexible availability, including evenings, weekends, and select holidays
  • Self-motivated, detail-oriented, and reliably punctual
  • Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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