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Service Desk Associate Jobs in Springfield, OH (NOW HIRING)

SpringHill Suites Troy Dayton

Front Desk Associate

Troy, OH · On-site

$13 - $15/hr

Front Desk Associate At SpringHill Suites by Marriott Troy Dayton, we design and manage properties ... Exceptional customer service and communication skills -- written and verbal * Ability to multitask ...

Massage Envy PCRK

Front Desk Associate

Dayton, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

PCRK Group

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Description Position Overview The primary responsibility of a Front Desk Associate is to deliver ... FDA's will use strong communication skills to offer memberships, advanced services, enhancements ...

Massage Envy PCRK

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

PCRK Group

Front Desk Associate

Dayton, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

Concord Hospitality

Front Desk Associate PM

Dayton, OH · On-site

$13.50 - $17.50/hr

Description RESPONSIBILITIES: - Provide the highest quality of service to the customer at all times ... Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

New

SPENGA

Part time Front Desk Associate

Dayton, OH · On-site

$15/hr

Spenga Front Desk Manager A SPENGA front desk manager is a positive, energetic and efficient ... Motivation and drive * Excellent customer service and sales skills * Experience and/or ...

Spenga

Part time Front Desk Associate

Dayton, OH · On-site

$15/hr

A SPENGA front desk manager is a positive, energetic and efficient individual who warmly welcomes ... Motivation and drive * Excellent customer service and sales skills * Experience and/or ...

Kroger

FRONT END/CASHIER

Dayton, OH · On-site

$10.75 - $14.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Joby Aviation

IT Site Administrator - Ohio

Vandalia, OH · On-site

$23 - $33/hr

While utilizing a service desk ticketing system, the role also involves long-term projects related ... Associate or bachelor's degree in a related field, or equivalent experience. * 2+ years of ...

Joby Aviation

IT Site Administrator - Ohio

Vandalia, OH · On-site

$23 - $33/hr

While utilizing a service desk ticketing system, the role also involves long-term projects related ... Associate or bachelor's degree in a related field, or equivalent experience. * 2+ years of ...

InnVite Hospitality

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

Front Desk Agent The Best Western Plus is looking for Front Desk Agents! This position can be the ... service. Full time associates are eligible for portable health insurance after 90 days and for ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Springfield, OH

Service Desk Associate information

See Springfield, OH salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Springfield, OH is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $21.44 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Springfield, OH? The most popular types of Service Desk jobs in Springfield, OH are:
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What job categories do people searching Service Desk Associate jobs in Springfield, OH look for? The top searched job categories for Service Desk Associate jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Service Desk Associate jobs? Cities near Springfield, OH with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,977 per year, or $18.3 per hour.

Front Desk Associate

SpringHill Suites Troy Dayton

Troy, OH • On-site

$13 - $15/hr

Full-time, Part-time, Other

Re-posted 4 days ago

Job description

Front Desk Associate

At SpringHill Suites by Marriott Troy Dayton, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule
  • $13-$15 per hour
  • First and Second shift
Benefits
  • Employee hotel discounts across Seva Hospitality properties
  • Flexible scheduling — full-time and part-time available across 1st and 2nd shifts
  • Career growth opportunities within Seva Hospitality's expanding portfolio
  • Collaborative, guest-focused team culture
Responsibilities

  • Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

  • Manage guest reservations, modifications, and cancellations using the property management system (PMS)

  • Answer incoming calls and respond to guest inquiries with professionalism and warmth

  • Promote and enroll guests in hotel rewards programs

  • Resolve guest concerns promptly and creatively, escalating to management when appropriate

  • Balance daily accounts and perform end-of-shift financial reconciliation

  • Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

  • Maintain a clean, organized, and welcoming front desk area at all times

Requirements
  • Exceptional customer service and communication skills — written and verbal
  • Ability to multitask and remain composed in a fast-paced, guest-facing environment
  • Basic to moderate computer proficiency, including email and internet navigation
  • Flexible availability, including evenings, weekends, and select holidays
  • Self-motivated, detail-oriented, and reliably punctual
  • Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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