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Service Desk Associate Jobs in Springfield, OH (NOW HIRING)

Hampton Inn Troy

Front Desk Associate

Troy, OH · On-site

$13 - $14.50/hr

Front Desk Associate At Hampton Inn, we design and manage properties built on humble family values ... Exceptional customer service and communication skills -- written and verbal * Ability to multitask ...

Hampton Inn Troy

Front Desk Associate

Troy, OH

$13 - $14.50/hr

Front Desk Associate At Hampton Inn, we design and manage properties built on humble family values ... Exceptional customer service and communication skills -- written and verbal * Ability to multitask ...

Home2 Suites Troy

Front Desk Associate

Troy, OH

$14 - $16/hr

Front Desk Associate At Home2 Suites, we design and manage properties built on humble family values ... Exceptional customer service and communication skills -- written and verbal * Ability to multitask ...

Home2 Suites Troy

Front Desk Associate

Troy, OH · On-site

$14 - $16/hr

Front Desk Associate At Home2 Suites, we design and manage properties built on humble family values ... Exceptional customer service and communication skills -- written and verbal * Ability to multitask ...

Massage Envy PCRK

Front Desk Associate

Dayton, OH

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

PCRK Group

Front Desk Associate

Dayton, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

PCRK Group

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Description Position Overview The primary responsibility of a Front Desk Associate is to deliver ... FDA's will use strong communication skills to offer memberships, advanced services, enhancements ...

Massage Envy PCRK

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

SPENGA

Part time Front Desk Associate

Dayton, OH

$15/hr

Spenga Front Desk Manager Benefits: * Bonus based on performance * Competitive salary * Employee ... Motivation and drive * Excellent customer service and sales skills * Experience and/or ...

Spenga

Part time Front Desk Associate

Dayton, OH · On-site

$15/hr

A SPENGA front desk manager is a positive, energetic and efficient individual who warmly welcomes ... Motivation and drive * Excellent customer service and sales skills * Experience and/or ...

Joby Aviation

IT Site Administrator - Ohio

Vandalia, OH · On-site

$23 - $33/hr

While utilizing a service desk ticketing system, the role also involves long-term projects related ... Associate or bachelor's degree in a related field, or equivalent experience. * 2+ years of ...

InnVite Hospitality

Front Desk Agent

Dayton, OH

$13.75 - $17.50/hr

Front Desk Agent The Best Western Plus is looking for Front Desk Agents! This position can be the ... service. Full time associates are eligible for portable health insurance after 90 days and for ...

Concord Hospitality

Front Desk Supervisor

Dayton, OH · On-site

$16 - $19.20/hr

... service while maintaining all brand standards and Concord standards. Your role is key to the ... We are looking for associates and Leaders that have a passion to serve others! Working at the front ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Springfield, OH

Service Desk Associate information

See Springfield, OH salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for service desk associate in Springfield, OH is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $21.44 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate brokers, software sales, or financial advisors can earn $10,000 or more monthly without a degree, often relying on experience, skills, and certifications. Additionally, skilled trades like certain construction or electrical work may reach similar income levels with experience and specialization.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, lawyers, or IT contractors with in-demand skills. These positions often require extensive experience, certifications, or a strong client base, and may involve project-based or hourly billing structures. Such high daily earnings are uncommon in entry-level or standard roles like Service Desk Associates.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills, a professional attitude, and basic computer literacy can help you qualify for such roles, and on-the-job training is often provided.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Springfield, OH? The most popular types of Service Desk jobs in Springfield, OH are:
What are popular job titles related to Service Desk Associate jobs in Springfield, OH? For Service Desk Associate jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Springfield, OH look for? The top searched job categories for Service Desk Associate jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Service Desk Associate jobs? Cities near Springfield, OH with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Springfield, OH as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,977 per year, or $18.3 per hour.

Front Desk Associate

Hampton Inn Troy

Troy, OH • On-site

$13 - $14.50/hr

Full-time, Part-time, Other

Posted 4 days ago

Job description

Front Desk Associate

At Hampton Inn, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule
  • $13-14.50 / hour
  • 1st shift (7 AM - 3 PM)
  • 2nd shift (3 PM - 11 PM)
Benefits
  • Employee hotel discounts across Seva Hospitality properties
  • Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
  • Career growth opportunities within Seva Hospitality's expanding portfolio
  • Collaborative, guest-focused team culture
Responsibilities

  • Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

  • Manage guest reservations, modifications, and cancellations using the property management system (PMS)

  • Answer incoming calls and respond to guest inquiries with professionalism and warmth

  • Promote and enroll guests in hotel rewards programs

  • Resolve guest concerns promptly and creatively, escalating to management when appropriate

  • Balance daily accounts and perform end-of-shift financial reconciliation

  • Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

  • Maintain a clean, organized, and welcoming front desk area at all times

Requirements
  • Exceptional customer service and communication skills — written and verbal
  • Ability to multitask and remain composed in a fast-paced, guest-facing environment
  • Basic to moderate computer proficiency, including email and internet navigation
  • Flexible availability, including evenings, weekends, and select holidays
  • Self-motivated, detail-oriented, and reliably punctual
  • Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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