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Service Desk Associate Jobs in Springfield, OH (NOW HIRING)

Ivy Hospitality

Assistant General Manager

Vandalia, OH · On-site

... service standards. Guide, develop, and/or implement policies, procedures, and systems to improve business operations. Ensure that all team members, especially Front Desk Associates, understand and ...

New

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... service, marketing, and business growth Experience in retail, hospitality, serving, front desk ...

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... service, marketing, and business growth Experience in retail, hospitality, serving, front desk ...

Ohio's Hospice

Systems Administrator I

Dayton, OH · On-site

Associate's degree in Information Technology, Computer Science, or related field; or equivalent ... Support application and infrastructure deployments; collaborate with peers, service desk ...

Phenom People

Customer Service Part Time

Dayton, OH · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Phenom People

Customer Service Part Time

Troy, OH · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Home2 Dayton Vandalia

Assistant General Manager

Dayton, OH · On-site

$21 - $25/hr

... service standards. * Guide, develop, and/or implement policies, procedures, and systems to improve business operations. * Ensure that all team members, especially Front Desk Associates, understand ...

Home2 Dayton Vandalia

Assistant General Manager

Dayton, OH · On-site

$21 - $25/hr

... service standards. * Guide, develop, and/or implement policies, procedures, and systems to improve business operations. * Ensure that all team members, especially Front Desk Associates, understand ...

Home2 Dayton Vandalia

Assistant General Manager

Dayton, OH · On-site

$21 - $25/hr

... service standards. * Guide, develop, and/or implement policies, procedures, and systems to improve business operations. * Ensure that all team members, especially Front Desk Associates, understand ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Springfield, OH

Service Desk Associate information

See Springfield, OH salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Springfield, OH is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $21.44 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Springfield, OH? The most popular types of Service Desk jobs in Springfield, OH are:
What are popular job titles related to Service Desk Associate jobs in Springfield, OH? For Service Desk Associate jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Springfield, OH look for? The top searched job categories for Service Desk Associate jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Service Desk Associate jobs? Cities near Springfield, OH with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,977 per year, or $18.3 per hour.

Assistant General Manager

Fairfield Dayton North

Dayton, OH • On-site

Full-time

Re-posted 3 days ago

Job description

The Assistant General Manager (AGM) is responsible for maximizing hotel operations, including guest and employee satisfaction, financial performance, sales and revenue generation, and delivering a return on investment to ownership. The AGM will oversee and model efficient and courteous service throughout the hotel, in accordance with company standards, while maximizing revenue. This role involves close coordination with various departments to ensure smooth operations and a positive guest experience.
Essential functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
Maximize Average Daily Rate (ADR) and occupancy levels.
Collaborate with Sales and Operations departments to align strategies and optimize performance.
Motivate, coach, and train department leaders to enhance service quality and operational efficiency.
Understand financial statements and budgets, including staffing guidelines and cost controls.
Implement cost-saving strategies while maintaining service standards.
Guide, develop, and/or implement policies, procedures, and systems to improve business operations.
Ensure that all team members, especially Front Desk Associates, understand and anticipate guest expectations.
Empower associates to satisfy guests and make decisions that enhance the guest experience.
Actively solicit feedback from guests to continuously improve service.
Ensure that guest complaints are promptly addressed and resolved.
Ensure that associates maintain a professional appearance and a welcoming demeanor.
Review incoming reservations, pre-block rooms with special requests, and coordinate with appropriate staff members.
Oversee the VIP program and ensure its proper execution.
Manage cash, checks, and credit card transactions, ensuring accuracy and compliance with company policies.
Prepare and manage the team schedule, and reconcile room discrepancies with the Executive Housekeeper.
Complete weekly and monthly reports as required.
Attend required meetings and maintain effective communication with all departments.
Manage all aspects of the safety program, including training, reporting, and incentives.
Ensure compliance with local, state, and federal safety regulations.
Properly handle and account for keys, and be knowledgeable of emergency procedures and security concerns.
Consistently communicate performance standards to staff and build teamwork.
Conduct departmental meetings and maintain a cooperative work environment.
Assist in recruiting, training, and evaluating new associates.
Provide ongoing coaching and support to team members, fostering a positive and productive work environment.
Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.
Qualifications:
Education: High school diploma or equivalent required; further education in hospitality or related fields preferred.
Strong understanding of budget management, cost controls, and financial statements.
Excellent verbal and written communication skills.
Ability to maintain a professional and welcoming demeanor in all guest interactions.
Knowledge of the local area, hotel services, and facilities.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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