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Service Desk Associate Jobs in Springfield, OH (NOW HIRING)

InnVite Hospitality

Hotel Front Desk

Sidney, OH · On-site

... associate degree in hospitality management a plus. * Minimum 1 year of front desk or guest-facing hospitality experience preferred; candidates with strong customer service backgrounds in retail, food ...

Innvite Hospitality

Hotel Front Desk

Sidney, OH

$13.25 - $16.75/hr

... associate degree in hospitality management a plus. * Minimum 1 year of front desk or guest-facing hospitality experience preferred; candidates with strong customer service backgrounds in retail, food ...

PCRK Group

Front Desk Sales Associate

Beavercreek, OH

$12.25 - $15.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Dayton, OH · On-site

$12.25 - $15.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Beavercreek, OH · On-site

$12.25 - $15.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Fresenius Medical Care

Front Desk Coordinator

Dayton, OH · On-site

$15.75 - $20.50/hr

As the Patient Services Coordinator this position coordinates scheduling pre-procedure ... High School Diploma or an equivalent combination of education and experience Associate Degree or ...

Commonwealth Hotels

Guest Service Agent

Beavercreek, OH · On-site

$14 - $17.50/hr

... Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at the ... Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and ...

Commonwealth Hotels

Guest Service Agent

Beavercreek, OH

$14 - $17.75/hr

... Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at the ... Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and ...

Joby Aviation

IT Site Administrator - Ohio

Dayton, OH · On-site

Required : • Associate or bachelor's degree in a related field, or equivalent experience. • 2+ ... Jira Service Desk and ServiceNow ticket systems. • Intune, JAMF, or any MDM platforms. • ...

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... service, marketing, and business growth Experience in retail, hospitality, serving, front desk ...

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Service Desk Associate information

See Springfield, OH salary details

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How much do service desk associate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for service desk associate in Springfield, OH is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $21.44 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Springfield, OH? The most popular types of Service Desk jobs in Springfield, OH are:
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What job categories do people searching Service Desk Associate jobs in Springfield, OH look for? The top searched job categories for Service Desk Associate jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Service Desk Associate jobs? Cities near Springfield, OH with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Springfield, OH as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,977 per year, or $18.3 per hour.
Guest Service Representative - Hope Hotel

Guest Service Representative - Hope Hotel

Strand Hospitality Services

Dayton, OH • On-site

$15/hr

Part-time

Retirement

Posted 14 days ago

Job description

Description
Join the Hope Hotel & Richard C. Holbrooke Conference Center, a Strand Hospitality managed hotel!
We offer competitive pay and benefits for our valued employees!
Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!
Job Summary
The Guest Service Representative provides excellent customer service to the guests during their hotel stay. Responds to guest requests as well as proactively predicts guests' needs. Provides information and services to the guest at the front desk of the hotel.
Duties and Responsibilities
The Guest Service Representative's responsibilities include, but are not limited to:
  • Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette.
  • Provides excellent customer service, responding to guest questions or concerns in a timely and courteous manner.
  • Makes reservations or modifies reservations as needed.
  • Follows hotel and/or brand standards related to guest interactions and reward programs.
  • Coordinates check-in and check-out procedures with multiple guests in line in a courteous and efficient, providing a positive experience for each guest.
  • Maintains guest privacy and safety by not sharing information about guests, to callers, walk-ins, or other guests.
  • Documents information regarding guest or room information in the front desk notebook for future shifts. Protects this information as confidential from guests and employees without a "need to know".
  • Assists sales team with pre-registration and blocking of rooms for groups.
  • Adheres to proper credit, check cashing, and cash-handling policies and procedures.
  • Tracks room status to ensure guests are assigned to vacant ready rooms.
  • Shares correct information regarding rooms, amenities, and hotel rules.
  • Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Processes mail, packages, and message handling with care so accurate information is provided to guests or management promptly.
  • Attends department meetings.
  • Communicates with Housekeeping and Maintenance regarding guest concerns or room preparation for rental.
  • Follows all safety and emergency procedures. Is aware of accident prevention policies.
  • Completes duties and confirms on shift checklist as assigned.
  • Various other duties as assigned by Supervisor.

Requirements
  • Hotel Guest Services Experience Preferred
  • Customer Service Experience Required
  • Ability to reason and make appropriate decisions in response to guest concerns

Strand Core Values
All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.
RESPECTFUL
ADAPTIVE
SERVICE
ACCOUNTABLE
UNIFIED
DEDICATED
Guest Service Representative Core Competencies
  • Guest Satisfaction
  • Strong Communicator/Listener
  • Problem Solver
  • Friendliness/Helpfulness
  • Coachability

Work Environment
  • Prolonged periods of standing at the hotel guest services desk
  • Frequent walking
  • Frequent squatting, kneeling, bending down, forward and trunk rotation while standing
  • Frequent stair climbing may be necessary, reaching both above and below shoulders as well as pushing and pulling
  • Vision - must have the ability to frequently adjust focus and frequent use of close, peripheral and depth/distance vision
  • Frequent lifting, carrying, pushing and pulling up to 15 lbs.
  • Occasional lifting, carrying, pushing or pulling up to 25 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

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