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Service Desk Associate Jobs in Springfield, OH (NOW HIRING)

Concord Hospitality

Front Desk Supervisor

Dayton, OH · On-site

$16 - $19.20/hr

... service while maintaining all brand standards and Concord standards. Your role is key to the ... We are looking for associates and Leaders that have a passion to serve others! Working at the front ...

Concord Hospitality

Front Desk Supervisor

Dayton, OH

$16 - $19.20/hr

... service while maintaining all brand standards and Concord standards. Your role is key to the ... We are looking for associates and Leaders that have a passion to serve others! Working at the front ...

InnVite Hospitality

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

The Best Western Plus is looking for Front Desk Agents! This position can be the gateway to a ... service. Full time associates are eligible for portable health insurance after 90 days and for ...

Innvite Hospitality

Front Desk Specialist

Sidney, OH · On-site

$13 - $14/hr

Providing superb customer service while maintaining the company and brand standards. Reports to ... Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors * Must be able ...

Innvite Hospitality

Front Desk Specialist

Sidney, OH · On-site

$14.75 - $18.50/hr

Providing superb customer service while maintaining the company and brand standards. Reports to ... Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors * Must be able ...

Nova Behavioral Health

Front Desk Coordinator

Dayton, OH

$15.75 - $20.50/hr

... service and maintaining organized front desk operations. Minimum Qualifications: * Associate degree or certification in medical administration or healthcare management. * Previous experience in a ...

Commonwealth Hotels

Hotel Front Desk Agent

Beavercreek, OH · On-site

$13.25 - $16.75/hr

Courtyard by Marriott Dayton Beavercreek, Ohio is seeking a Hotel Guest Service Agent, Hotel Desk ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

InnVite Hospitality

Hotel Front Desk

Sidney, OH · On-site

... associate degree in hospitality management a plus. * Minimum 1 year of front desk or guest-facing hospitality experience preferred; candidates with strong customer service backgrounds in retail, food ...

Innvite Hospitality

Hotel Front Desk

Sidney, OH · On-site

$13.25 - $16.75/hr

... associate degree in hospitality management a plus. * Minimum 1 year of front desk or guest-facing hospitality experience preferred; candidates with strong customer service backgrounds in retail, food ...

PCRK Group

Front Desk Sales Associate

Beavercreek, OH

$12.25 - $15.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Dayton, OH · On-site

$12.25 - $15.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Dayton, OH

$13 - $16.25/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Beavercreek, OH · On-site

$12.25 - $15.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Springfield, OH

Service Desk Associate information

See Springfield, OH salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for service desk associate in Springfield, OH is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $21.44 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate brokers, software sales, or financial advisors can earn $10,000 or more monthly without a degree, often relying on experience, skills, and certifications. Additionally, skilled trades like certain construction or electrical work may reach similar income levels with experience and specialization.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, lawyers, or IT contractors with in-demand skills. These positions often require extensive experience, certifications, or a strong client base, and may involve project-based or hourly billing structures. Such high daily earnings are uncommon in entry-level or standard roles like Service Desk Associates.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills, a professional attitude, and basic computer literacy can help you qualify for such roles, and on-the-job training is often provided.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Springfield, OH? The most popular types of Service Desk jobs in Springfield, OH are:
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What cities near Springfield, OH are hiring for Service Desk Associate jobs? Cities near Springfield, OH with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Springfield, OH as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,977 per year, or $18.3 per hour.
Front Desk Supervisor

Front Desk Supervisor

Concord Hospitality

Dayton, OH • On-site

$16 - $19.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Concord Hospitality rating

7.1

Company rating: 7.1 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

22nd of 105 rated hotels

Job description

Description
The Marriott at the University of Dayton is seeking just the right person to join our team as a Front Desk Supervisor!! $16.00 to $19.20 /hour
Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you!
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Role Responsibilities:
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Must have clean driving record
Why Join Concord?
At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:
  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities
We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."
QualificationsBehaviors
  • Team Player: Works well as a member of a group (Preferred)
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
  • Leader: Inspires teammates to follow them (Preferred)
  • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
Motivations
  • Preferred
    Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Preferred
    Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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