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Service Desk Manager Jobs in Springfield, OH (NOW HIRING)

Spenga

Part time Front Desk Associate

Dayton, OH · On-site

$15/hr

A SPENGA front desk manager is a positive, energetic and efficient individual who warmly welcomes ... Motivation and drive * Excellent customer service and sales skills * Experience and/or ...

Concord Hospitality

Front Desk Supervisor

Dayton, OH · On-site

$16 - $19.20/hr

... General Manager roles! Role Responsibilities: Provide the highest quality of service to the ... Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security ...

Concord Hospitality

Front Desk Supervisor

Dayton, OH · On-site

$16 - $19.20/hr

... General Manager roles! Role Responsibilities: Provide the highest quality of service to the ... Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security ...

ARCTICOM LLC

Business Analyst

Beavercreek, OH

$100K - $140K/yr

... Service Desk operations and user access workflows, ensuring Service Level Agreements (SLAs) and key performance indicators are consistently met. * Assist in drafting project schedules, managing ...

ARCTICOM LLC

Business Analyst

Beavercreek, OH · On-site

$100K - $140K/yr

... Service Desk operations and user access workflows, ensuring Service Level Agreements (SLAs) and key performance indicators are consistently met. Assist in drafting project schedules, managing ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Springfield, OH

Service Desk Manager information

See Springfield, OH salary details

$32.9K

$85.1K

$141.4K

How much do service desk manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for service desk manager in Springfield, OH is $85,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $101,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Springfield, OH? The most popular types of Service Desk jobs in Springfield, OH are:
What job categories do people searching Service Desk Manager jobs in Springfield, OH look for? The top searched job categories for Service Desk Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Service Desk Manager jobs? Cities near Springfield, OH with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Springfield, OH as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $85,137 per year, or $40.9 per hour.
Regional Manager, IT Service Desk

Regional Manager, IT Service Desk

Wright-Patt Credit Union

Beavercreek, OH

Full-time

Posted 3 days ago

Wright-Patt Credit Union rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Regional Manager, IT Service Desk is responsible for supervising and coordinating the daily operations of the IT Service Desk within their specific region. In addition, the person in this role will participate in and/or lead project related efforts on approved Credit Union initiatives. 

1)      Manages the day-to-day activities of Computer Technicians engaged in assisting end users with hardware and software related questions and problems; includes fielding telephone calls, creating and updating tracking tickets, diagnosing the nature of problems, and assisting partners through problem solving steps. Ensure assigned business units are operating efficiently and reliably, follow applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (35%)

2)      Supervises, coaches, and regularly reviews the performance of Partners working in the IT Service Desk; includes developing Partners for promotional opportunities and the execution of coaching improvement plans as appropriate. (30%)

3)      Coordinates IT efforts to identify, troubleshoot, and resolve information systems issues reported to the IT Service Desk to minimize down time of applications and impacts to staff.  (15%)

4)      Publishes regular management reporting on the overall effectiveness and performance of the    IT Service Desk and IT asset inventory. (10%)

5)      Acts as the point of contact (POC) for customer escalations and operational issues. (5%)

6)      Recommends and maintains appropriate policies/procedures related to the IT Service Desk. (5%)

What Wright-Patt Credit Union employees say

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