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Service Desk Manager Jobs in Springfield, OH (NOW HIRING)

SPENGA

Part time Front Desk Associate

Dayton, OH

$15/hr

Spenga Front Desk Manager Benefits: * Bonus based on performance * Competitive salary * Employee ... Motivation and drive * Excellent customer service and sales skills * Experience and/or ...

Concept Plus, LLC

Service Desk Systems Analyst

Dayton, OH · On-site

$20 - $27.25/hr

The role involves providing desktop support, managing service activities, and ensuring customer ... desk or technical support role. • Must be able to meet requirements for DOD 8140 IAT 1 ...

Innvite Hospitality

Front Desk Specialist

Sidney, OH · On-site

$13 - $14/hr

Providing superb customer service while maintaining the company and brand standards. Reports to : Front Desk Manager/ General Manager Shifts: Ability to work any of the 3 shifts. Following duties and ...

Innvite Hospitality

Front Desk Specialist

Sidney, OH · On-site

$14.75 - $18.50/hr

Providing superb customer service while maintaining the company and brand standards. Reports to : Front Desk Manager/ General Manager Shifts: Ability to work any of the 3 shifts. Following duties and ...

Sentar

IT Service Desk Specialist - Level II

Dayton, OH · On-site

Sentar is seeking a IT Service Desk Specialist - Level II at Wright-Patterson AFB in Ohio! Role ... Manager at recruiting@sentar.com. Please indicate the specifics of the assistance needed. Thank you ...

Spenga

Part time Front Desk Associate

Dayton, OH · On-site

$15/hr

A SPENGA front desk manager is a positive, energetic and efficient individual who warmly welcomes ... Motivation and drive * Excellent customer service and sales skills * Experience and/or ...

Concord Hospitality

Front Desk Supervisor

Dayton, OH · On-site

$16 - $19.20/hr

... General Manager roles! Role Responsibilities: Provide the highest quality of service to the ... Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security ...

Concord Hospitality

Front Desk Supervisor

Dayton, OH · On-site

$16 - $19.20/hr

... General Manager roles! Role Responsibilities: Provide the highest quality of service to the ... Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security ...

Concord Hospitality

Front Desk Supervisor

Dayton, OH

$16 - $19.20/hr

... General Manager roles! Role Responsibilities: Provide the highest quality of service to the ... Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Springfield, OH

Service Desk Manager information

See Springfield, OH salary details

$32.9K

$85.1K

$141.4K

How much do service desk manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for service desk manager in Springfield, OH is $85,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $101,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Springfield, OH? The most popular types of Service Desk jobs in Springfield, OH are:
What job categories do people searching Service Desk Manager jobs in Springfield, OH look for? The top searched job categories for Service Desk Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Service Desk Manager jobs? Cities near Springfield, OH with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Springfield, OH as of June 2026, with employment types broken down into 81% Full Time, 13% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,137 per year, or $40.9 per hour.
Part time Front Desk Associate

Part time Front Desk Associate

SPENGA

Dayton, OH

$15/hr

Other

Posted 26 days ago

Job description

Spenga Front Desk Manager

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Training & development

Position Summary:

A SPENGA front desk manager is a positive, energetic and efficient individual who warmly welcomes and takes care of members.

Qualifications:

  • Strong management and leadership abilities
  • Previous sales experience required; preferably high-end goods or services
  • Willingness to learn. Candidates must be able to adapt to our exciting new fitness philosophy
  • Motivation and drive
  • Excellent customer service and sales skills
  • Experience and/or certifications in personal training, group training, Spin and yoga are a plus

Job Requirements:

  • Sell memberships and retail
  • Meet and exceed sales and retention expectations
  • Retain and increase client participation
  • Set up and reset studio equipment before and after classes.
  • Maintain clean facility
  • As a SPENGA ambassador, managers will promote, sell and add to the SPENGA culture in and out of the studio.

Compensation: $15.00 per hour SPENGA is revolutionizing the fitness industry by combining spin, strength, and yoga into one 60-minute workout. With over 70 studios open and more than 340 territories sold, we are expanding rapidly and looking for passionate leaders to join our growing team. We provide extensive training, both online and hands-on, to set you up for success. At SPENGA, members come for the workout and stay for the community—and it all starts with a dedicated and enthusiastic team.

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