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It Help Desk Jobs in Springfield, OH (NOW HIRING)

U.S. Army

IT Help Desk

Xenia, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

New

Tangram Flex

Director of IT

Dayton, OH

The IT Director leads the internal IT, Help Desk, Information Security, and internal DevOps/DevSecOps teams and ensures secure, reliable technology services that support employees, customers, and ...

New

Tangram Flex

Director of IT

Dayton, OH · On-site

The IT Director leads the internal IT, Help Desk, Information Security, and internal DevOps/DevSecOps teams and ensures secure, reliable technology services that support employees, customers, and ...

New

Chenega Corporation

Help Desk Technician

Dayton, OH · On-site

$19 - $25.50/hr

The Help Desk Technician will provide support services in a crucial role in maintaining and troubleshooting a diverse range of legacy and current IT systems for the Air Force Research Laboratory ...

DCS CORPORATION

Help Desk Specialist

Dayton, OH · On-site

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... Troubleshoot problems with hardware, software, networking, and other related technologies. Document ...

DCS Corp

Help Desk Specialist

Dayton, OH

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... Troubleshoot problems with hardware, software, networking, and other related technologies. Document ...

DCS Corporation

Help Desk Specialist

Dayton, OH · On-site

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... Troubleshoot problems with hardware, software, networking, and other related technologies. Document ...

DCS Corporation

Help Desk Specialist

Dayton, OH · On-site

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... Troubleshoot problems with hardware, software, networking, and other related technologies. Document ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... IT services and solutions provider in the US. We have aligned with many of today's global ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

Qualifications * 2+ years of experience in a Help Desk, Service Desk, or Technical Support role ... IT services and solutions provider in the US. We have aligned with many of today's global ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Springfield, OH

It Help Desk information

See Springfield, OH salary details

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How much do it help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for it help desk in Springfield, OH is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are popular job titles related to It Help Desk jobs in Springfield, OH?

For It Help Desk jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Springfield, OH look for?

The top searched job categories for It Help Desk jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for It Help Desk jobs?

Cities near Springfield, OH with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.

IT Help Desk

Xenia, OH • On-site

U.S. Army
National Security • 10K+ employees

6.3

Company rating: 6.3 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

44th of 49 rated military and defense

People enjoy working here

Paid breaks

Learn new skills

Learn more about U.S. Armyexternal

$40K - $80K/yr

Full-time

Medical, PTO

Posted 3 days ago

New

Job description

This is a job skill that is performed in the US Army or Army Reserves as a Soldier. Enlisting is required and will undergo pre-qualifying questions, an interview, an academic test, and a physical. This is an initial entry job skill, no experience necessary. The US Army will send you to school to learn the job and get the necessary certifications.

Overview:
Information technology specialists are responsible for maintaining, processing, and troubleshooting military computer systems/operations.

Job Duties:
  • Maintenance of networks, hardware, and software.
  • Provide customer and network administration services.
  • Construct, edit, and test computer programs.

Requirements:
Those who want to serve must first take a series of tests that helps you better understand your strengths and identify which Army jobs are best for you. Ages 17-34; 35-39 Requires a Waiver.

Training:
Job training for an information technology specialist requires 10 weeks of Basic Combat Training and 20 weeks of Advanced Individual Training with on-the-job instruction.

Some of the Skills You'll Learn Are:
  • Use of computer consoles and peripheral equipment.
  • Computer systems concepts.
  • Planning, designing, and testing computer systems.

Helpful Skills:
  • Interest in computer science.
  • Attention to detail.
  • Ability to communicate effectively.
  • Experience in the installation of computers.

Required ASVAB Score(s):
Skilled Technical (ST): 95. Learn more about the ASVAB and see what jobs you could qualify for.

Compensation:
Total compensation includes housing, medical, food, special pay, and vacation time. Learn more about total compensation.

Earn Cash for In-Demand Jobs:
You could earn up to $40,000 in cash bonuses just for enlisting under certain Military Occupational Specialties. Visit Jobs in Demand to see if this job qualifies for an enlistment bonus.

Education Benefits:
In the Army, qualified students can earn full-tuition, merit-based scholarships, allowances for books and fees, plus an annual stipend for living expenses. Learn more about education benefits.

Future Civilian Careers:
The skills you learn will help prepare you for a career as a network support technician, data-processing technician or computer programmer.

Partnership for Youth Success (PAYS) Program:
Those interested in this job may be eligible for civilian employment, after the Army, by enrolling in the Army PaYS program. The PaYS program is a recruitment option that guarantees a job interview with military friendly employers that are looking for experienced and trained Veterans to join their organization. Find out more about the Army PaYS Program at http://www.armypays.com.
  • AAI CORPORATION.
  • EATON CORPORATION.
  • L-3 Communications Linguist Operations & Technical Support.
  • Comcast Cable Communications, Inc.
  • CISCO SYSTEMS.
  • CDW, LLC.
  • CoxCom, Inc.
  • T-Mobile.

Benefits:
Job Types: Full-time, Part-time, Contract.
Pay: $40,000.00 - $80,000.00 per year.
Education: High school or equivalent (Required).
Work Authorization: United States (Required).
Contract Renewal: Possible.
Additional Compensation: Bonuses.
Schedule: Other.
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About US Army

Sourced by ZipRecruiter

Industry

National security, health care and social assistance, national security and international affairs and public administration

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

Social media

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What United States Army employees say

Pay

Benefits

Hours and flexibility

Workplace

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