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It Help Desk Jobs in Springfield, OH (NOW HIRING)

Leidos

IT Specialist

Beavercreek, OH · On-site

$92K - $166K/yr

Experience supporting enterprise IT systems, technical support operations, systems administration, or help desk activities within government or defense environments. * Knowledge of Windows and/or ...

Leidos

IT Specialist

Beavercreek, OH

$92K - $166K/yr

Experience supporting enterprise IT systems, technical support operations, systems administration, or help desk activities within government or defense environments. * Knowledge of Windows and/or ...

ITW Food Equipment Group

IT Manager

Troy, OH

$87K - $107K/yr

They will oversee daily IT operations such as help desk and technical support for the Food Machines and Global Weigh and Wrap business systems, manage complex and integrated platforms (servers ...

HumanIT Solutions

Senior System Administrator

Beavercreek, OH · On-site

$79K - $108K/yr

Help Desk and Team Leadership: Establish and oversee an IT help desk portal, manage a small team of system administrators, triage support tickets, and provide escalation support for complex issues.

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Prior data center, IT help desk, or network operations center (NOC) preferred. * Experience with Linux or other UNIX-like operating systems. * CompTIA Linux+, Security+, or equivalent certifications.

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Prior data center, IT help desk, or network operations center (NOC) preferred. * Experience with Linux or other UNIX-like operating systems. * CompTIA Linux+, Security+, or equivalent certifications.

US Navy

Information Technology Professional

London, OH

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Dayton, OH

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Riverside, OH

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Medway, OH

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Wilberforce, OH

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Kettering, OH

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Joby Aviation

IT Site Administrator - Ohio

Vandalia, OH · On-site

$23 - $33/hr

  • Medical

  • Life

  • Retirement

  • PTO

Working with the IT Network, IT Infrastructure, and IT Service Desk teams, this position acts as an on-site resource to troubleshoot and deploy necessary systems. While utilizing a service desk ...

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Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Jobs in Springfield, OH

It Help Desk information

See Springfield, OH salary details

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How much do it help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it help desk in Springfield, OH is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What job categories do people searching It Help Desk jobs in Springfield, OH look for?

The top searched job categories for It Help Desk jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for It Help Desk jobs?

Cities near Springfield, OH with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.

IT Specialist

Leidos

Beavercreek, OH • On-site

$92K - $166K/yr

Full-time

Re-posted 1 hour ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 492 rated business services

Job description

Position Summary:
Leidos is seeking an experienced IT Specialist to provide technical and operational information technology support for government and defense programs operating within classified environments. The selected candidate will support installation, configuration, maintenance, troubleshooting, and sustainment of IT systems, hardware, software, and networked environments supporting mission-critical operations.
This role supports the management of physical and virtual environments by implementing best practices for system performance, security, backup and recovery, storage allocation, and infrastructure optimization. Responsibilities include monitoring system operations, applying patches and updates, reviewing performance logs to identify anomalies, troubleshooting technical issues, and recommending system configurations and functional improvements to support operational and customer requirements.
This position requires strong technical expertise in enterprise IT support, systems administration, customer support, and secure computing environments. The ideal candidate will work closely with system administrators, cybersecurity personnel, network engineers, and operational teams to ensure reliable system performance, compliance with security requirements, and operational readiness across multiple technology platforms.
Key Responsibilities:
  • Install, configure, maintain, and troubleshoot desktop systems, laptops, servers, peripherals, and enterprise IT equipment within classified and operational environments.
  • Provide technical support and issue resolution for hardware, software, operating systems, applications, and network connectivity issues.
  • Support user account management, system access requests, password management, and system administration activities.
  • Monitor system performance and support implementation of patches, upgrades, software installations, and technology refresh activities.
  • Maintain IT asset inventories, system documentation, configuration records, and technical support procedures.
  • Coordinate with cybersecurity, network engineering, and systems administration teams to ensure compliance with security policies and operational requirements.
  • Support implementation and maintenance of secure IT environments in accordance with government and organizational cybersecurity standards.
  • Assist with system backups, data recovery, continuity of operations, and disaster recovery support activities.
  • Support technical troubleshooting, root cause analysis, and resolution of system incidents and operational issues.
  • Participate in system deployments, operational testing, customer support activities, and technical upgrade initiatives.

Required Qualifications:
  • Bachelor's degree with 8+ years of prior relevant experience or Master's degree with 6+ years of prior relevant experience; additional experience may be considered in lieu of degree.
  • Experience supporting enterprise IT systems, technical support operations, systems administration, or help desk activities within government or defense environments.
  • Knowledge of Windows and/or Linux operating systems, enterprise IT infrastructure, networking fundamentals, and system administration practices.
  • Strong troubleshooting, analytical, communication, and customer support skills.
  • Active Top Secret/SCI security clearance required.

Preferred Qualifications:
  • Experience supporting DoD, Intelligence Community, or classified operational environments.
  • Familiarity with virtualization technologies, cloud environments, enterprise collaboration platforms, and endpoint management tools.
  • Knowledge of cybersecurity best practices, DISA STIGs, RMF, and secure system configuration requirements.
  • Experience with Active Directory, Microsoft 365, SharePoint, VMware, or enterprise IT management platforms.
  • Professional certifications such as Security+, Network+, A+, Microsoft, Cisco, Linux, or related IT certifications.

AMSOPP1
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
May 20, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $92,300.00 - $166,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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