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Senior Service Desk Jobs in Ohio (NOW HIRING)

QualityIP

Service Desk Technician

Kent, OH · On-site

$41K - $65K/yr

Service Desk Technician About QualityIP: QualityIP is one of the fastest-growing technology ... Support senior-level IT staff in various tasks * Provide technical assistance and support for ...

QualityIP

Service Desk Technician

Kent, OH · On-site

Service Desk Technician About QualityIP: QualityIP is one of the fastest-growing technology ... Support senior-level IT staff in various tasks * Provide technical assistance and support for ...

QualityIP

Service Desk Technician

Kent, OH · On-site

Service Desk Technician About QualityIP: QualityIP is one of the fastest-growing technology ... Support senior-level IT staff in various tasks * Provide technical assistance and support for ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Cleveland, OH (Onsite) Full-Time, Contract-to-Hire Hours ... This role is highly visible and regularly supports employees at all levels, including senior ...

UNION HOME MORTGAGE

IT Service Desk Intern

Strongsville, OH · On-site

$13.75 - $18.50/hr

... by Sr. Leadership and their peers, Achieve their personal goals and Develop their skills and ... The IT Service Desk Intern is the primary contact for all external offices regarding technical ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

This may also include cloud services. • Password resets on current users across multiple ... senior-level management, Enterprise IT, and related team members. This may include a hands-on ...

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

... senior support staff to resolve system problems; -Requisitions supplies and materials as required; -May provide support for the technology service desk on an as needed basis. Qualifications ...

Firelands Health

Service Desk Analyst I: Hrly FT

Sandusky, OH · On-site

$19.25 - $26.25/hr

... Senior Administration. Responsible for scheduling, set-up, and trouble-shooting audio-visual ... Provides Level-1 Service Desk support to FRMC system users, including Medical Center management and ...

Firelands Health

Service Desk Analyst I: Hrly FT

Sandusky, OH · On-site

$19.25 - $26.25/hr

... Senior Administration. Responsible for scheduling, set-up, and trouble-shooting audio-visual ... Provides Level-1 Service Desk support to FRMC system users, including Medical Center management and ...

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All JobsService Desk JobsSenior Service Desk JobsSenior Service Desk Jobs in Ohio

Senior Service Desk information

See Ohio salary details

$35.2K

$101.3K

$126.9K

How much do senior service desk jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior service desk in Ohio is $101,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,600.00 and $110,800.00 per year, depending on experience, location, and employer.

What is a senior service desk?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

How does a senior service desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are the key skills and qualifications needed to thrive as a senior service desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while using tools like ticketing systems and remote support software.

What are the most commonly searched types of Service Desk jobs in Ohio?

The most popular types of Service Desk jobs in Ohio are:

What are popular job titles related to Senior Service Desk jobs in Ohio?

For Senior Service Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Senior Service Desk jobs in Ohio look for?

The top searched job categories for Senior Service Desk jobs in Ohio are:

What cities in Ohio are hiring for Senior Service Desk jobs?

Cities in Ohio with the most Senior Service Desk job openings:

Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $101,345 per year, or $48.7 per hour.

IT Service Desk Supervisor

Babcock & Wilcox

Akron, OH

Full-time

Re-posted 20 days ago

Babcock & Wilcox rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

59th of 499 rated machine equipment manufacturers

Job description

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support. This role is designed for a high-potential leader who will be mentored and developed for future promotion to Service Desk Manager. The ideal candidate demonstrates strong leadership qualities, technical expertise, and a passion for continuous improvement.

  Team Leadership & Development

  • Provide coaching, feedback, and training to team members.
  • Act as a role model for leadership and customer service excellence.

  Operational Oversight

  • Monitor ticket queues, prioritize workloads, and ensure timely resolution of incidents and requests.
  • Assist in managing escalations and communicate effectively with stakeholders.
  • Maintain accurate documentation and knowledge base articles.

  Process Improvement

  • Identify opportunities to streamline workflows and improve service delivery.
  • Participate in ITIL-based process implementation and optimization.
  • Support initiatives for automation and self-service capabilities.

  Metrics & Reporting

  • Track and report on SLAs, KPIs, and team performance.
  • Provide insights and recommendations to the Senior Service Desk Manager.

  Leadership Development

  • Engage in mentorship and leadership training programs.
  • Participate in strategic planning discussions and shadow managerial responsibilities.
  • Prepare for future transition into a Service Desk Manager role.

This position is part of a structured career development plan. The Service Desk Supervisor will receive mentorship from senior leadership, exposure to managerial responsibilities, and targeted training to prepare for promotion to Service Desk Manager within 18-24 months, based on performance and organizational needs.

         Education: Associate or Bachelor's degree in IT or related field (or equivalent experience).

         Experience:

         3 years in IT support roles, with at least 1 year in a supervisory or lead position.

         Certifications: ITIL Foundation (preferred).  

         Strong communication and interpersonal skills.

         Ability to lead and motivate a team.

         Familiarity with ITSM tools and service desk operations.

         Problem-solving and analytical mindset.

         Strategic thinking and decision-making.

         Customer-centric approach.

         Ability to manage multiple priorities in a fast-paced environment.

         Continuous improvement mindset.

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