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Service Desk Associate Jobs in Canton, OH (NOW HIRING)

Mustard Seed Market

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

... associates. Resolve customer concerns and provide product and operational information as needed ... Performs Customer Service desk duties as needed * Performs other duties as assigned. Working ...

New

Palette Hotels

Front Desk Agent

Kent, OH · On-site

$13 - $16.50/hr

Assistance of Guests and Guest services to contribute to an overall exceptional experience from ... We support our associates with highly competitive salaries, outstanding health, benefits, extensive ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

... Service Agent About Us: Working at the Candlewood Suites Carrollton offers numerous benefits ... Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

... Service Agent About Us: Working at the Candlewood Suites Carrollton offers numerous benefits ... Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

... Service Agent About Us: Working at the Candlewood Suites Carrollton offers numerous benefits ... Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

We are proud to be an award-winning, full-service Hilton property with accolades from Hilton ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

We are proud to be an award-winning, full-service Hilton property with accolades from Hilton ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

We are proud to be an award-winning, full-service Hilton property with accolades from Hilton ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

European Wax Center

Guest Service Associate

Akron, OH

$12/hr

As a Guest Service Associate at European Wax Center, you are the face of the brand. You're the ... You'll educate guests on our services and products, keep the front desk running smoothly, and help ...

European Wax Center

Guest Service Associate

Akron, OH · On-site

$12/hr

As a Guest Service Associate at European Wax Center, you are the face of the brand. You're the ... You'll educate guests on our services and products, keep the front desk running smoothly, and help ...

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Service Desk Associate information

See Canton, OH salary details

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$35

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Canton, OH is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.26 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Canton, OH?

The most popular types of Service Desk jobs in Canton, OH are:

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For Service Desk Associate jobs in Canton, OH, the most frequently searched job titles are:

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The top searched job categories for Service Desk Associate jobs in Canton, OH are:

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Service Desk Associate jobs near you

IT Service Desk Supervisor

Babcock & Wilcox

Akron, OH

Full-time

Re-posted 20 days ago

Babcock & Wilcox rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

59th of 499 rated machine equipment manufacturers

Job description

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support. This role is designed for a high-potential leader who will be mentored and developed for future promotion to Service Desk Manager. The ideal candidate demonstrates strong leadership qualities, technical expertise, and a passion for continuous improvement.

  Team Leadership & Development

  • Provide coaching, feedback, and training to team members.
  • Act as a role model for leadership and customer service excellence.

  Operational Oversight

  • Monitor ticket queues, prioritize workloads, and ensure timely resolution of incidents and requests.
  • Assist in managing escalations and communicate effectively with stakeholders.
  • Maintain accurate documentation and knowledge base articles.

  Process Improvement

  • Identify opportunities to streamline workflows and improve service delivery.
  • Participate in ITIL-based process implementation and optimization.
  • Support initiatives for automation and self-service capabilities.

  Metrics & Reporting

  • Track and report on SLAs, KPIs, and team performance.
  • Provide insights and recommendations to the Senior Service Desk Manager.

  Leadership Development

  • Engage in mentorship and leadership training programs.
  • Participate in strategic planning discussions and shadow managerial responsibilities.
  • Prepare for future transition into a Service Desk Manager role.

This position is part of a structured career development plan. The Service Desk Supervisor will receive mentorship from senior leadership, exposure to managerial responsibilities, and targeted training to prepare for promotion to Service Desk Manager within 18-24 months, based on performance and organizational needs.

         Education: Associate or Bachelor's degree in IT or related field (or equivalent experience).

         Experience:

         3 years in IT support roles, with at least 1 year in a supervisory or lead position.

         Certifications: ITIL Foundation (preferred).  

         Strong communication and interpersonal skills.

         Ability to lead and motivate a team.

         Familiarity with ITSM tools and service desk operations.

         Problem-solving and analytical mindset.

         Strategic thinking and decision-making.

         Customer-centric approach.

         Ability to manage multiple priorities in a fast-paced environment.

         Continuous improvement mindset.

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