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Service Desk Associate Jobs in Ohio (NOW HIRING)

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring ... Education: Associate or Bachelor's degree in IT or related field (or equivalent experience)

Simply Beautiful Smiles

$13.50 - $17.50/hr

... Desk associate. The ideal candidate for this position has exceptional communication skills with a focus on customer service. We are backed by the country's leading dental support organization which ...

ADP - RNOOID0020560279

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Hotel Position: Front Desk Associate 2nd shift

Columbus, OH · On-site

$13.50 - $15.50/hr (+ commission)

The front desk associate is responsible for checking in the guest, informing the guest about the ... Requires good customer service and basic computer skills. Prefer associates who can move and lift ...

ADP - RNOOID0020560279

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Hotel Position: Front Desk Associate 2nd shift

Columbus, OH · On-site

$13.50 - $15.50/hr (+ commission)

The front desk associate is responsible for checking in the guest, informing the guest about the ... Requires good customer service and basic computer skills. Prefer associates who can move and lift ...

One Lincoln Park

Front Desk Associate

Dayton, OH · On-site

$14.50/hr

... Front Desk Associate to perform administrative functions such as answering phone calls, taking ... Are you a customer service minded individual with strong ability to multi-task? Do you enjoy ...

SREE Hotels LLC

Hotel Front Desk Associate

Cincinnati, OH · On-site

$13.50 - $17.25/hr

Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing ...

Smith Pet Care Co

Front Desk Associate

Columbus, OH · On-site

$14 - $15/hr

Front Desk / Customer Service Associate Core Competences: - Customer service focused - Will to learn & understand the Dogtopia daycare and boarding selling points and discuss Dogtopia with potential ...

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Service Desk Associate information

See Ohio salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Ohio is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Ohio?

The most popular types of Service Desk jobs in Ohio are:

What are popular job titles related to Service Desk Associate jobs in Ohio?

For Service Desk Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Ohio look for?

The top searched job categories for Service Desk Associate jobs in Ohio are:

What cities in Ohio are hiring for Service Desk Associate jobs?

Cities in Ohio with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,083 per year, or $19.3 per hour.

IT Service Desk Supervisor

Babcock & Wilcox

Akron, OH • On-site

Full-time

Re-posted 19 days ago

Babcock & Wilcox rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

58th of 499 rated machine equipment manufacturers

Job description

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support. This role is designed for a high-potential leader who will be mentored and developed for future promotion to Service Desk Manager. The ideal candidate demonstrates strong leadership qualities, technical expertise, and a passion for continuous improvement.

  Team Leadership & Development

  • Provide coaching, feedback, and training to team members.
  • Act as a role model for leadership and customer service excellence.

  Operational Oversight

  • Monitor ticket queues, prioritize workloads, and ensure timely resolution of incidents and requests.
  • Assist in managing escalations and communicate effectively with stakeholders.
  • Maintain accurate documentation and knowledge base articles.

  Process Improvement

  • Identify opportunities to streamline workflows and improve service delivery.
  • Participate in ITIL-based process implementation and optimization.
  • Support initiatives for automation and self-service capabilities.

  Metrics & Reporting

  • Track and report on SLAs, KPIs, and team performance.
  • Provide insights and recommendations to the Senior Service Desk Manager.

  Leadership Development

  • Engage in mentorship and leadership training programs.
  • Participate in strategic planning discussions and shadow managerial responsibilities.
  • Prepare for future transition into a Service Desk Manager role.

This position is part of a structured career development plan. The Service Desk Supervisor will receive mentorship from senior leadership, exposure to managerial responsibilities, and targeted training to prepare for promotion to Service Desk Manager within 18-24 months, based on performance and organizational needs.

         Education: Associate or Bachelor's degree in IT or related field (or equivalent experience).

         Experience:

         3 years in IT support roles, with at least 1 year in a supervisory or lead position.

         Certifications: ITIL Foundation (preferred).  

         Strong communication and interpersonal skills.

         Ability to lead and motivate a team.

         Familiarity with ITSM tools and service desk operations.

         Problem-solving and analytical mindset.

         Strategic thinking and decision-making.

         Customer-centric approach.

         Ability to manage multiple priorities in a fast-paced environment.

         Continuous improvement mindset.

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