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Service Desk Associate Jobs in Ohio (NOW HIRING)

Courtyard by Marriott

Front Desk Associate

New Albany, OH · On-site

$13.50 - $17.25/hr

As a Front Desk & Treat Shop Associate, you'll be the first point of contact for our guests ... If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for ...

Concord Hospitality

Front Desk Associate

Dayton, OH · On-site

$13.50 - $17.50/hr

Description RESPONSIBILITIES: - Provide the highest quality of service to the customer at all times ... Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Concord Hospitality

Front Desk Associate

Dayton, OH · On-site

$13.50 - $17.50/hr

Description RESPONSIBILITIES: - Provide the highest quality of service to the customer at all times ... Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Massage Envy PCRK

Front Desk Associate

Dayton, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

PCRK Group

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

PCRK Group

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Description Position Overview The primary responsibility of a Front Desk Associate is to deliver ... FDA's will use strong communication skills to offer memberships, advanced services, enhancements ...

Massage Envy PCRK

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

Dealer Tire

Service Desk Analyst

Cleveland, OH · On-site

$22 - $26/hr

Associate's degree in Computer Science or equivalent years of experience in a similar capacity. * 1+ years of experience in IT support or service desk operations. * Strong customer service ...

Dealer Tire, LLC

Service Desk Analyst

Cleveland, OH · On-site +1

$22 - $26/hr

Associate's degree in Computer Science or equivalent years of experience in a similar capacity. * 1+ years of experience in IT support or service desk operations. * Strong customer service ...

Scenthound Aurora, OH

Front Desk Associate

Aurora, OH · On-site

$15/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Associate, you will be the first point of contact for customers, responsible for selling ...

Scenthound

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

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All JobsService Desk Associate JobsService Desk Associate Jobs in Ohio

Service Desk Associate information

See Ohio salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Ohio is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Ohio?

The most popular types of Service Desk jobs in Ohio are:

What are popular job titles related to Service Desk Associate jobs in Ohio?

For Service Desk Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Ohio look for?

The top searched job categories for Service Desk Associate jobs in Ohio are:

What cities in Ohio are hiring for Service Desk Associate jobs?

Cities in Ohio with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,083 per year, or $19.3 per hour.

Front Desk Associate

Courtyard by Marriott

New Albany, OH • On-site

$13.50 - $17.25/hr

Other

Re-posted 27 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

56th of 109 rated hotels

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

  • Make a direct impact on guest satisfaction every day
  • Work in a dynamic, team-oriented environment
  • Competitive pay, flexible schedules, and opportunities to grow in hospitality
  • Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

  • Greet guests warmly, build personal connections, and anticipate their needs
  • Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
  • Promote brand loyalty program and follow brand hospitality sales standards
  • Staff and maintain the market area, ensuring stock is organized and shelves are tidy
  • Record guest requests, special needs, early arrivals/late departures, and communicate issues
  • Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
  • Assist with maintenance requests and coordinate with on-property maintenance as needed
  • Complete all required training and compliance tasks, including CPR and TIPS certification
  • Maintain a clean, organized front desk, dry storage, and adjacent areas
  • Support smooth communication between all hotel departments

Who You Are

  • Guest-focused, friendly, and professional
  • Reliable with flexible availability, including evenings, weekends, and holidays
  • Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
  • Strong communicator and problem solver
  • Physically able to stand for long periods and perform light lifting as needed

What Marriott International employees say

Pay

Benefits

Hours and flexibility

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