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Service Desk Associate Jobs in Illinois (NOW HIRING)

Von Maur

SERVICE DESK ASSOCIATE - SOUTHPARK MALL

Moline, IL · On-site

$16 - $18/hr

Service Desk Associate As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact ...

New

Von Maur

SERVICE DESK ASSOCIATE - SOUTHPARK MALL

Moline, IL · On-site

$16 - $18/hr

As a Service Desk Associate , you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our ...

New

Crunch Fitness

Front Desk Associate

Schaumburg, IL · On-site

$9/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

Crunch Fitness

Front Desk Associate

Schaumburg, IL · On-site

$9/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

Crunch Fitness

Front Desk Associate

Mount Prospect, IL · On-site

$9 - $11/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

Crunch Fitness

Front Desk Associate

Mount Prospect, IL · On-site

$9 - $11/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

Illinois Beach Hotel LLC

Front Desk Associate

Zion, IL

$16.50/hr

With a 92-room hotel, full-service dining, conference and event space, and a campground store, our ... FRONT DESK ASSOCIATE Responsibilities: * In a professional and accurate manner, provide relevant ...

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Service Desk Associate information

See Illinois salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service desk associate in Illinois is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.08 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Illinois?

The most popular types of Service Desk jobs in Illinois are:

What are popular job titles related to Service Desk Associate jobs in Illinois?

For Service Desk Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Illinois look for?

The top searched job categories for Service Desk Associate jobs in Illinois are:

What cities in Illinois are hiring for Service Desk Associate jobs?

Cities in Illinois with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,856 per year, or $19.6 per hour.

SERVICE DESK ASSOCIATE - SOUTHPARK MALL

Von Maur

Moline, IL • On-site

$16 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted yesterday

New

Von Maur rating

6.2

Company rating: 6.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

8th of 21 rated department stores

Job description

Service Desk Associate

As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.

What You'll Do:

  • Own the customer experience – greet people sincerely, be friendly and thank every customer
  • Answer a multi-line telephone – assist customers or direct them to the appropriate area
  • Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
  • Prepare, box, and wrap customer purchases and online orders for shipment
  • Calculate service desk and store cash work - prepare bank deposits
  • Maintain a clean and organized department
  • Be available to work day, evening, and weekend shifts

What You Can Expect:

We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

  • Competitive wages
  • Generous merchandise discount
  • Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
  • 401(k) retirement plan
  • No extended holiday hours
  • Promote from within philosophy - creates endless career opportunities!

About Us:

Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

The expected base wage for this position is $16.00 - $18.00/hr with overtime eligibility. Successful candidates' wages will be determined based on their individual qualifications for the position.

Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.

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