ZipRecruiter

Log In

1

Service Desk Associate Jobs in Romeoville, IL (NOW HIRING)

EyeSouth Partners

Front Desk Associate

Orland Park, IL · On-site

$17.50 - $18.50/hr

Front Desk Associate The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain ...

City of Chicago

SERVICE DESK LEAD

Chicago, IL · On-site

$91K/yr

SERVICE DESK LEAD Job Number: 419633 Description JOB ANNOUNCEMENT Service Desk Lead DEPARTMENT ... with an Associate's degree in Computer Science, Information Technology/Systems, or a directly ...

IT Associates, Inc.

Service Desk Analyst

Channahon, IL · On-site

$25/hr

Information Services (IS) Service Desk Analyst 32 hours a week (Monday - Thursday) 6+ month contract role Location - Channahon, IL Our client is looking to add a Service Desk Analyst to their team ...

United Service Companies

Front Desk Associate

Chicago, IL · On-site

$14.50 - $18.50/hr

Guest Service Agents, Bell Staff, Night Auditors, PBX Operations. Participates in total hotel ... Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest ...

htna

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

Ocular Partners

Front Desk Associate

Merrionette Park, IL · On-site

$17.50 - $18.50/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

EyeSouth Partners

Front Desk Associate

Alsip, IL · On-site

$17.50 - $18.50/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

HellermannTyton

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

CSI International

Front Desk Associate

Chicago, IL · On-site

$14.50 - $18.50/hr

Guest Service Agents, Bell Staff, Night Auditors, PBX Operations. Participates in total hotel ... Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest ...

Equinox

Front Desk Associate, Lincoln Park

Chicago, IL · On-site

$17.05/hr

Front Desk Associate, Lincoln Park Overview OUR STORY: Equinox Group is a high growth collective of ... Provide the highest level of customer service to members, prospective members, and guests * Aid ...

next page

Showing results 1-20

All JobsService Desk Associate JobsService Desk Associate Jobs in Romeoville, IL

Service Desk Associate information

See Romeoville, IL salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Romeoville, IL is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $24.28 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Romeoville, IL? The most popular types of Service Desk jobs in Romeoville, IL are:
What are popular job titles related to Service Desk Associate jobs in Romeoville, IL? For Service Desk Associate jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Romeoville, IL look for? The top searched job categories for Service Desk Associate jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Service Desk Associate jobs? Cities near Romeoville, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,989 per year, or $20.7 per hour.

Front Desk Associate

EyeSouth Partners

Orland Park, IL • On-site

$17.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago

EyeSouth Partners rating

5.8

Company rating: 5.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Front Desk Associate

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Pay Range - $17.50- $18.50/Hr. Commensurate with experience

Responsibilities

• Displays high level of professionalism and gives superb customer service

• Obtains and reviews patient demographic and insurance information for accuracy

• Verifies insurance and collects copays, co-insurance, and outstanding balances

• Ensures all patient intake forms are signed and complete

• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

• Schedules appointments

• Processes medical record requests per policies and procedures

• Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

• Minimum 2 years of experience in a medical office/health care setting

• Minimum 2 years of health care insurance experience

• Strong computer knowledge and skills with a minimum typing speed of 30 WPM

• Strong desire to assist others and provide excellent customer service

• Must be highly dependable and organized

• Outstanding interpersonal skills

• An impeccably clean, polished, professional image

• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What EyeSouth Partners employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply