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Service Desk Associate Jobs in Paris, IL (NOW HIRING)

General Hotels Corporation

Front Desk Agent

Terre Haute, IN · On-site

$13.50 - $17/hr

As a Front Desk Agent, you are the first point of contact for guests and are responsible for ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels

Front Desk Agent

Terre Haute, IN · On-site

$13.50 - $17/hr

Front Desk Agent General Hotels Corporation is seeking a friendly, professional, and hospitality ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels Corporation

Front Desk Agent

Terre Haute, IN · On-site

$13.50 - $17/hr

Maintain a clean, organized, and guest-ready front desk environment * Follow company policies ... service. We recognize that our associates are the key to our continued success and have a long ...

Home Depot

Cashier

Mattoon, IL · On-site

$11 - $15/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Mattoon, IL · On-site

$16 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

U.S. Navy

Law Enforcement & Security

Terre Haute, IN · On-site

Provide security and physical protection for service members * Assist in crowd control and riot ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

MASTER-AT-ARMS

Terre Haute, IN · On-site

$16.75 - $21.25/hr

Provide protective service to high-ranking dignitaries and government officials * Conduct ... Though sometimes you may work behind a desk, you will often be out interacting with the community ...

Joink CTI

IT Technician I

Terre Haute, IN · On-site

$20 - $24/hr

Provide first-level help desk support for managed services clients. * Respond to and resolve ... Associate degree in IT or related field, or equivalent work experience. * 0-2 years of IT support ...

Joink

IT Technician I

Terre Haute, IN · On-site

$20 - $24/hr

Provide first-level help desk support for managed services clients. * Respond to and resolve ... Associate degree in IT or related field, or equivalent work experience. * 0-2 years of IT support ...

Joink

IT Technician I

Terre Haute, IN · On-site

$20 - $24/hr

Provide first-level help desk support for managed services clients. * Respond to and resolve ... Associate degree in IT or related field, or equivalent work experience. * 0-2 years of IT support ...

HERFF JONES

Warehouse Lead

Arcola, IL · On-site

$21 - $24/hr

... and services designed to inspire achievement and create memorable experiences for students. Herff ... Participate in the hiring process and train new associates in your department. * Advise on written ...

HERFF JONES

Warehouse Lead

Arcola, IL · On-site

$21 - $24/hr

... and services designed to inspire achievement and create memorable experiences for students. Herff ... Participate in the hiring process and train new associates in your department. * Advise on written ...

herffjones

Warehouse Lead

Arcola, IL

$21 - $24/hr

... and services designed to inspire achievement and create memorable experiences for students. Herff ... Participate in the hiring process and train new associates in your department. * Advise on written ...

herffjones

Warehouse Lead

Arcola, IL

$21 - $24/hr

... and services designed to inspire achievement and create memorable experiences for students. Herff ... Participate in the hiring process and train new associates in your department. * Advise on written ...

herffjones

Warehouse Lead

Arcola, IL · On-site

$21 - $24/hr

... and services designed to inspire achievement and create memorable experiences for students. Herff ... Participate in the hiring process and train new associates in your department. * Advise on written ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Paris, IL

Service Desk Associate information

See Paris, IL salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Paris, IL is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $21.44 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Paris, IL are hiring for Service Desk Associate jobs? Cities near Paris, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Paris, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,967 per year, or $18.3 per hour.

Front Desk Agent

General Hotels Corporation

Terre Haute, IN

$13.50 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.
The Front Desk Agent is responsible for a variety of tasks, including:
  • Greeting guests as they arrive at the hotel
  • Checking guests in and out of the hotel
  • Answering phone calls and responding to emails
  • Assisting guests with any questions or concerns they may have
  • Maintaining accurate records of guest information and room assignments
  • Handling cash and credit card transactions
  • Providing information about hotel amenities and local attractions
  • Ensuring that the front desk area is clean and organized

The ideal candidate for this position will possess the following skills:
  • Excellent customer service skills
  • Strong communication skills, both verbal and written
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy
  • Ability to work well under pressure
  • Proficiency in using hotel front desk software and equipment
  • Basic math skills
  • Flexibility to work different shifts, including weekends and holidays
Benefits include:
  • Medical, Dental, and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401(k) with company match
  • Earned Wage Access (“on-demand pay”)
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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