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Service Desk Associate Jobs in Milan, IL (NOW HIRING)

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Reports to: Service Operations Manager As a Help Desk Technician (Tier 1) at ... Associate degree in IT, Computer Science, or related field preferred. * Relevant certifications ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Milan, IL

Service Desk Associate information

See Milan, IL salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Milan, IL is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $22.74 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Milan, IL are hiring for Service Desk Associate jobs? Cities near Milan, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Milan, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,283 per year, or $19.4 per hour.

Customer Care Desk Associate

Blain's Farm & Fleet

Moline, IL • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Blain's Farm And Fleet rating

6.2

Company rating: 6.2 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

325th of 732 rated retailers

Job description

Company & Benefits Information
At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance.
As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
  • Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
  • All major Holidays & Birthday off
  • Advanced Leadership Training Programs: build the skills to grow your career
  • Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
  • Internal recognition programs that support an engaged workplace
  • 401(K) with company match

Compensation
  • Saturday & Sunday weekend premium pay $2.50/hr
  • Base pay up to $15.00/hr

The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.
This can include, but is not limited to:
  • Scan returned goods and place into bins/shopping carts to return the goods to the department
  • Route mail/file paperwork
  • Issue Hunting and Fishing licenses
  • Cashier
  • Manage the incoming E-commerce customer orders and In-Store Pick Ups
  • Keep the Customer Service Desk clean and presentable to the customers
  • Help in other departments as assigned
  • Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures

Qualifications
  • Great communication skills
  • Prior Retail experience preferred
  • Able to work evenings when needed and at least every other weekend
  • Able to pass a background check

EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.

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