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Service Desk Associate Jobs in Matteson, IL (NOW HIRING)

JSK Hospitality LLC

Front Desk Associate

Hammond, IN

$13.50 - $17.25/hr

Front Desk Associate Location: 7730 Corinne Dr, Hammond, IN 46323 About the Role Be the first point ... Deliver warm, efficient, brand-standard service from arrival to departure at our Courtyard by ...

EyeSouth Partners

Front Desk Associate

Chicago, IL · On-site

$18 - $20/hr

Position Summary The Front Desk Associate serves as the first point of contact for patients and ... Provides clear information about services, wait time, and policies * Addresses patient concerns ...

htna

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

HellermannTyton

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

The Facilities Group

Front Desk Associate

Chicago, IL · On-site

$14.50 - $18.50/hr

Guest Service Agents, Bell Staff, Night Auditors, PBX Operations. Participates in total hotel ... Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest ...

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How much do service desk associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for service desk associate in Matteson, IL is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.51 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

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For Service Desk Associate jobs in Matteson, IL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Matteson, IL look for?

The top searched job categories for Service Desk Associate jobs in Matteson, IL are:

What cities near Matteson, IL are hiring for Service Desk Associate jobs?

Cities near Matteson, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Matteson, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,693 per year, or $20 per hour.

Service Desk Coordinator

Tinley Park, IL • On-site

Providence Management and Development Company Incorporated
See more jobs at Providence Management and Development Company Incorporatedexternal

Full-time

Posted 3 days ago

New

Job description

Job Summary

The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft‑based systems while delivering excellent customer service in a fast‑paced support environment.

What You’ll Do

  • Respond to and resolve service desk tickets via phone, email, and remote support
  • Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
  • Access management for Microsoft, GSuite, and Electronic Health Record Applications
  • Escalate issues as needed and keep users informed throughout resolution
  • Collaborate with the service desk team to meet response and resolution goals

What We’re Looking For

  • Associate’s degree or equivalent IT support experience
  • 2–3 years of experience supporting Windows, Microsoft Office, and end‑user hardware
  • Experience with remote support tools, Active Directory, and Microsoft 365
  • Strong communication skills and a customer‑first mindset
  • Ability to multitask in a service‑oriented environment
  • CompTIA or Microsoft Industry Certifications a plus

Why Join Us

  • Be part of a collaborative service desk team
  • Gain hands‑on experience supporting diverse technologies
  • Opportunities for ongoing learning, training, and skill development
  • Make a direct impact by helping users stay productive

This is a 24/7 operation, and this position requires flexibility to work any shift, including days, evenings, overnights, weekends, and holidays, based on business and operational needs. Candidates must be willing and able to work a variety of schedules and may be required to adjust their schedule as operational needs change.
Applicants must be available for all shifts and cannot be limited to a specific shift.

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