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Service Desk Associate Jobs in El Paso, IL (NOW HIRING)

Niemann Foods

County Market Bookkeeper

Pontiac, IL · On-site

$18/hr

Cashiers at registers or Customer Service Desk during busy times * Answers incoming phone calls ... Kneel * Crouch * Communicate with associates and customers * Lift and/or move up to 15 pounds ...

Niemann Foods

County Market Bookkeeper

Pontiac, IL · On-site

$18/hr

Cashiers at registers or Customer Service Desk during busy times * Answers incoming phone calls ... Kneel * Crouch * Communicate with associates and customers * Lift and/or move up to 15 pounds ...

Interstate Batteries

Office Associate

Washington, IL · On-site

$16 - $21.50/hr

That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job : The Office Associate effectively operates the front desk ...

Home Depot

Cashier

Normal, IL · On-site

$11.50 - $15.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

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Service Desk Associate information

See El Paso, IL salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in El Paso, IL is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.56 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in El Paso, IL look for?

The top searched job categories for Service Desk Associate jobs in El Paso, IL are:

What cities near El Paso, IL are hiring for Service Desk Associate jobs?

Cities near El Paso, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in El Paso, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,752 per year, or $20.1 per hour.

County Market Customer Service Associate

Niemann Foods

Pontiac, IL • On-site

$18/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

 

SUMMARY

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Delivers superior guest service and ensure absolute customer satisfaction
  • Maintains customer satisfaction by providing solutions to concerns
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Understand all aspects of the cashier/bagger position
  • Supervises front end cleanliness and organization
  • Controls traffic flow on the front
  • Ensures compliance with all laws, policies and procedures through regular front end management
  • Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor 

KEY ATTRIBUTES

  • Customer service skills
  • Genuine
  • Friendly
  • Leadership skills
  • Communication skills
  • Honesty/Integrity
  • Money handling skills
  • Ability to multi-task
  • High energy level
  • Adaptability 

SUPERVISORY RESPONSIBILITIES

  • Manages 3-12 Associates on the front end. 
  • Follows NFI policies and applicable federal, state and local laws.
  • Assign and direct work
  • Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

  • There is no required education and/or experience 

LANGUAGE SKILLS

  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write routine reports and correspondence. 
  • Present information and respond to questions from groups of managers, clients, customers, and the general public. 

MATHEMATICAL SKILLS

  • Basic math concepts (addition, subtraction, division, multiplication) 

CERTIFICATES, LICENSES, REGISTRATIONS

  • There is no required certifications, licenses, or registrations 

RECOMMENDED EQUIPMENT

  • Slip resistant shoes with closed toe and heel
  • Ladders
  • Stepladder
  • Uniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

  • Overhead lifting
  • Climb
  • Balance
  • Lift and/or move up to 25 pounds   

Occasionally (Less than 1/3 of the time)

  • Sit
  • Crawl
  • Smell
  • Lift and/or move up to 50 pounds

Vision

  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors 

WORK ENVIRONMENT 

Occasionally

  • Risk of electrical shock
  • Outdoor weather conditions from exterior doors
  • Chemicals while cleaning

Noise Level

  • Moderate

 PAY RANGE (depends on industry experience)

       Min. Wage up to $18/hour (IL Locations Only)

Starting pay will be based on experience, internal equity, and scope of responsibility.

BENEFITS (eligibility based on full-time/part-time status)

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time Off
  • Retirement Plans
  • Employee Assistance Program

 


**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location

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