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Service Desk Associate Jobs in Milan, IL (NOW HIRING)

U.S. Navy

Law Enforcement & Security

Davenport, IA · On-site

Provide security and physical protection for service members * Assist in crowd control and riot ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

MASTER-AT-ARMS

Davenport, IA · On-site

$16.50 - $21/hr

Provide protective service to high-ranking dignitaries and government officials * Conduct ... Though sometimes you may work behind a desk, you will often be out interacting with the community ...

Droisys

Pega Lead System Architect

Moline, IL

Conversant with Pega's connectors and services Pega 6.x hands on exp Pega 7.1 exp is nice to have ... Agarwal Desk: 408-874-8333 Extn. 299 Cell : 408-543-9574 Skype : ruchi.droisys Address: 4800 ...

EICC

Adjunct, Graphic Arts

Muscatine, IA · On-site

$700 - $1.0K/hr

Must demonstrate excellence in teaching and service. Must demonstrate a commitment to the mission ... Prolonged periods sitting at a desk and working on a computer. Salary $700.00 per credit hour; EICC ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Milan, IL

Service Desk Associate information

See Milan, IL salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Milan, IL is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $22.74 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Milan, IL are hiring for Service Desk Associate jobs? Cities near Milan, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Milan, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,283 per year, or $19.4 per hour.

Client Care Representative - Moline

QCR Holdings, Inc.

Moline, IL • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description

TITLE: Client Care Representative

DEPARTMENT: Retail Banking



JOB SUMMARY:

The Client Care Representative is responsible for providing a best-in-class experience to current and prospective clients. Provide efficient and professional service while answering general account questions, addressing complaints and other issues. The Client Care Representative will work from a centralized location and primarily interact with clients through incoming phone calls.


ESSENTIAL FUNCTIONS:

  • Answer client calls and respond to requests through various channels (ITM, video banking and chat functions) in a professional manner that is aligned with our core values, brand, and reputation. 
  • Provide assistance with online banking, mobile banking, bill pay access, debit card transactions, and disputed transactions; may transfer calls to appropriate parties and ensure proper identification and verification is obtained.
  • Identify, research, and resolve client issues using internal resources, software programs, and other computer and technology-based platforms and follow up with clients in a timely manner.
  • Collaborate with other team members to ensure a positive banking experience for all clients.
  • Maintain strong knowledge of all bank products and services including deposits, lending, IRA's.
  • May assist clients with loans, including credit cards, unsecured and automotive loans.
  • Identify and appropriately manages potential fraudulent situations.
  • Follow appropriate bank safety and security procedures, including proper opening and closing protocols.
  • May prepare and mail bank correspondence to customers.
  • May verify and mail Commercial Bank Statements.
  • May provide project and support for Deposit Operations associates and other departments. 
  • May identify cross-selling opportunities to support growth of the bank.
  • Consistently meet or exceed service goals set by management.
  • May process Video Banking Retail and Commercial Client Transactions.
  • Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
  • Foster and preserve a culture of diversity, equity, and inclusion.
  • Additional duties and responsibilities may be required to support the company's mission, vision, and values. 

QUALIFICATIONS:

  • High school diploma or equivalent. 
  • One year experience in a retail and/or client service environment. 
  • Excellent client service skills.
  • Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
  • Strong interpersonal and written communication capabilities.
  • Capability to perform data entry utilizing banking software and Microsoft 365 products, with an elevated level of accuracy and attention to detail.

WORKING CONDITIONS:

  • Duties are performed in a professional office environment. 
  • Prolonged periods sitting at a desk and working on a computer.
  • May require travel to other bank or client locations.
  • Availability to work on Saturdays.
  • Overtime may be required.


SALARY & BENEFITS: 

The anticipated starting hourly wage for this position is $19.00 per hour. The actual wage will be based on qualifications and business needs and may vary, as permitted by applicable state law.


This position is a regular full-time position and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.



At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.

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