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Service Desk Associate Jobs in Marissa, IL (NOW HIRING)

Massage Envy

Front Desk Sales Associate

O Fallon, IL · On-site

$16/hr

Provide outstanding customer service and help everyone feel valued and understood * Promote the ... Award programs (like Sales Associate of the Year) * A caring community that strives to celebrate ...

No Leash Needed

Customer Service Rep

O Fallon, IL · On-site

$15 - $20.25/hr

Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ... You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared ...

No Leash Needed

Customer Service Rep

O Fallon, IL · On-site

$15 - $20.25/hr

Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ... You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared ...

No Leash Needed

Customer Service Rep

O Fallon, IL

$15 - $20.25/hr

Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ... You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Marissa, IL

Service Desk Associate information

See Marissa, IL salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service desk associate in Marissa, IL is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Marissa, IL are hiring for Service Desk Associate jobs?

Cities near Marissa, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Marissa, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,600 per year, or $17.6 per hour.

Front Desk Associate

Baymont Inn & Suites O'Fallon

O Fallon, IL • On-site

$15/hr

Full-time

Re-posted 13 days ago

Job description

Job Summary:
We are seeking an energetic and detail-oriented Front Desk Associate to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management tasks to ensure a smooth and efficient workplace environment. Your positive attitude, organizational skills, and ability to handle multiple responsibilities will help create a professional and friendly atmosphere for visitors, clients, and team members alike.

Responsibilities:
  • Greet visitors, clients, and staff warmly while managing check-in procedures with professionalism and courtesy.
  • Operate multi-line phone systems, answer inquiries promptly, and direct calls accurately using proper phone etiquette.
  • Assist with clerical duties including typing correspondence, managing emails, and supporting customer service efforts.
  • Provide customer support by addressing questions or concerns efficiently and professionallyQualifications.
  • Proven experience in office management, administrative support, or as a receptionist in a fast-paced environment.
  • Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently.
  • Previous experience with front desk operations, medical or dental receptionist duties is a plus.
  • Familiarity with multi-line phone systems, data entry, and filing systems.
  • Exceptional customer service skills with a friendly demeanor and strong phone etiquette.