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Service Desk Associate Jobs in Marissa, IL (NOW HIRING)

Home Depot

Cashier

Collinsville, IL · On-site

$16 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Collinsville, IL · On-site

$11 - $14.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Belleville, IL · On-site

$16 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

O Fallon, IL · On-site

$16 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

O Fallon, IL · On-site

$11 - $15/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot (Retail)

Cashier

O Fallon, IL · On-site

$11 - $15/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Belleville, IL

$11.50 - $15.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Marissa, IL

Service Desk Associate information

See Marissa, IL salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Marissa, IL is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Marissa, IL are hiring for Service Desk Associate jobs?

Cities near Marissa, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Marissa, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,600 per year, or $17.6 per hour.

Service Technician, HVAC Repair

Labor Finders

Belleville, IL • On-site

$22 - $36/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

HVAC Repair Technician

Why an HVAC Repair Technician career might be right for you:
  • You like solving problems - Each repair is different.  You enjoy diagnosing problems and figuring out solutions
  • You like fixing things - Getting things working again is a satisfying outcome.  You did that!
  • You like helping others - You're the hero of the home like a first responder, lifting the weight off the shoulders of grateful homeowners   
  • You like to be on the move - You're not stuck at a desk all day - you are welcomed into customers' homes

Why a career with Sears Home Services is right for you: 
  • Great hourly rates - $22 - $36 / hour base rate salary, depending on experience
  • Benefits - Comprehensive set of medical, dental, and vision benefits, with an additional $4000 annual subsidy for associates with dependents!  
  • 401k match - Opportunity to contribute to 401k plan, with 100% company match up to 3%.
    More ways to earn -Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year.
    Flexible schedules - Sears techs are NOT on call.  
  • Year-round work - With Sears large scale and wide product range, Sears cross trains techs and keeps them busy year round
  • Expert training - Best in class training program. Tens of thousands of repair techs trained by Sears Technical Institute in the past 60 years. We will teach you the skills you need to succeed!
  • Peer mentoring - Onboarding buddy and mentor technicians to help you grow your skills
  • Career advancement - Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years!
  • Easy tools - Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support
Labor Finders logo

About Labor Finders

Sourced by ZipRecruiter

Founded in 1975 in West Palm Beach, Florida, Labor Finders/LF Staffing is a staffing service that provides temporary and temp-to-perm employees. Our services include outsourcing to construction, maintenance, industrial, hospitality, moving and trucking companies among others. Offices also offer skilled staff for electrical, carpentry, hospitality, office/clerical and much more. Labor Finders/LF Staffing has developed into a national network of over 200 offices throughout the nation.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Palm Beach Gardens, FL, US

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