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Service Desk Associate Jobs in Marissa, IL (NOW HIRING)

Home Depot (Retail)

Cashier

Belleville, IL · On-site

$10.25 - $14/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot (Retail)

Cashier

Collinsville, IL · On-site

$15 - $16/hr

... pro desk, special services, and tool rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other front end associates by ...

Extra Space

Assistant Store Manager 2099

Belleville, IL · On-site

$17 - $18/hr

Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car rental, RV rental, storage rental ...

Extra Space

Assistant Store Manager 7838

Belleville, IL · On-site

$17.50 - $18/hr

Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car rental, RV rental, storage rental ...

AvalonBay Communities, Inc.

Concierge (Part-Time)

Ava, IL · On-site

$43K - $60K/yr

... Service who will take on our front desk operations, set new standards for quality, and ensure our ... retain associates with a wide range of backgrounds, experiences and perspectives and create an ...

Lapham Hickey

Inside Sales - Madison IL

Madison, IL · On-site

$55K - $65K/yr

Associate or Bachelor degree in business, marketing, or a related field What We Offer * Health ... their desk. They should also be aware of anti-fatigue methods since they will be prone to static ...

Lapham Hickey

Inside Sales - Madison IL

Madison, IL · On-site

$55K - $65K/yr

Associate or Bachelor degree in business, marketing, or a related field What We Offer * Health ... their desk. They should also be aware of anti-fatigue methods since they will be prone to static ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Marissa, IL

Service Desk Associate information

See Marissa, IL salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service desk associate in Marissa, IL is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Marissa, IL are hiring for Service Desk Associate jobs?

Cities near Marissa, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Marissa, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,600 per year, or $17.6 per hour.

Cashier

Home Depot (Retail)

Belleville, IL • On-site

$10.25 - $14/hr

Other

Posted 27 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,500 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Cashier | Home Depot

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

Location: Belleville, IL

What Home Depot employees say

Pay

Benefits

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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