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Service Desk Associate Jobs in Romeoville, IL (NOW HIRING)

Cboe Global Markets

Trade Desk Specialist

Chicago, IL · On-site

Our Associate Resource Groups champion diversity,equityand inclusion, giving associates a safe ... As a core member of our follow-the-sun service desk, you will play a critical role in supporting a ...

EyeSouth Partners

Front Desk Lead

Chicago, IL · On-site

$18 - $21/hr

... service and patient care in our medical specialty. Our employees are an integral part of the ... All duties of a Front Desk Associate are maintained under the Lead title, and expectations for ...

UFC Gym

Front Desk

Chicago, IL · On-site

$45K/yr

They deliver superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Warmly greets ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops ... Associate degree (A.A.) or equivalent from a three-year college or technical school with an ...

UFC Gym

Front Desk

Chicago, IL · On-site

$45K/yr

They deliver superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Warmly greets ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Romeoville, IL

Service Desk Associate information

See Romeoville, IL salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Romeoville, IL is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $24.28 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Romeoville, IL? The most popular types of Service Desk jobs in Romeoville, IL are:
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What cities near Romeoville, IL are hiring for Service Desk Associate jobs? Cities near Romeoville, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,989 per year, or $20.7 per hour.

Lead Guest Service Associate - Sales & Guest Experience (Homewood Sq)

ANCHOR POINT MANAGEMENT GROUP

Homewood, IL

$15.50 - $17/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Full-Time & Part-Time
Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

  • Assist in training Guest Service Associates.
  • Greet guests and create a welcoming, high-energy environment.
  • Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
  • Educate guests on our exclusive product line.
  • Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
  • Maintain a clean, professional, and organized center appearance.
  • Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

  • Strong sales and guest service skills
  • Excellent leadership, communication and interpersonal abilities
  • Goal-oriented mindset with a passion for hitting targets
  • Previous experience in retail, sales, or the beauty industry is a plus
  • Availability to work evenings and weekends

Benefits (Subject to eligibility)

  • 401k Company Match
  • Health, Vision, and Dental Insurance (28+ hours/week)
  • Generous Bonus Incentive 2x/month (Packages + Retail)
  • Training and career advancement opportunities

Perks

  • Daily Pay                                
  • Employee Assistance Program                                
  • Team Member Assistance Fund                               
  • Culture Committee - Have fun while being the best!                                
  • Referral Bonus - Generous Incentive to hire all roles!

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