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Service Desk Associate Jobs (NOW HIRING)

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

Msmc

Service Desk Associate II

Miami Beach, FL

The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex ...

Weis Markets

Service Desk Associate

Lusby, MD · On-site

$15/hr

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... care services required by the Affordable Care Act (ACA), and have two supplemental medical plan ...

Weis

Service Desk Associate

Lusby, MD

$15/hr

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... care services required by the Affordable Care Act (ACA), and have two supplemental medical plan ...

Weis Markets

Service Desk Associate

Lusby, MD

$15/hr

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... care services required by the Affordable Care Act (ACA), and have two supplemental medical plan ...

Sonepar

Manager Service Desk

Hamilton, NJ · On-site

Our associates share in our collective achievements, and we firmly believe that Sonepar is "Powered ... The Service Desk Manager is accountable for the performance, maturity, and continuous improvement ...

Sonepar

Manager Service Desk

Hamilton, NJ · On-site

Our associates share in our collective achievements, and we firmly believe that Sonepar is "Powered ... The Service Desk Manager is accountable for the performance, maturity, and continuous improvement ...

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How much do service desk associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What jobs make $3,000 a month without a degree?

Service Desk Associate roles typically do not require a degree and can pay around $3,000 per month, especially with experience and certifications like CompTIA A+ or ITIL. Other jobs that may reach this salary level without a degree include sales representatives, administrative assistants, and certain skilled trades such as HVAC technicians or commercial drivers, which often rely on training or certifications rather than formal degrees.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Service Desk Analyst

Service Desk Analyst

nfrastructure

Buffalo, NY

$19.75 - $27/hr

Full-time

Posted 17 days ago

Job description

Company Description

Let's Work Together

Service Desk Analyst

This position is based in Buffalo, NY

LIFE at nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.

Job Description

The area: Service Desk

The Service Desk at nfrastructure is made up of a highly motivated team whose attention to detail, follow-through, and constant client support creates an energetic and productive atmosphere. Working directly with clients, the team is committed to resolving all client and internal issues as they arise and escalating problems as necessary. The Service Desk team works together to support the IT infrastructures at client locations while simultaneously maintaining and troubleshooting our internal network.

The role: Service Desk Associate

The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services. The Service Desk Associate will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. The Associate will install, configure, administer and support the network status monitoring tools. The Associate will also analyze the data obtained with these tools to diagnose problems, determine trends, and plan upgrades.

  • This is a shift position, you will need to be flexible to work 1st, 2nd or 3rd shift.

Responsibilities:

  • Perform customer support to client via telephone, chat and email support
  • Perform call backs as required
  • Identify and/or coordinate hardware and software requests and offer solutions for customer accounts
  • Act as a subject matter expert (SME) across limited subject areas and provide mentoring in the limited subject areas
  • Train and mentor other service desk associates as needed
Qualifications

REQUIREMENTS:

  • High School Diploma or equivalent experience
  • Experience working on a helpdesk/service desk handling tickets
  • Experience troubleshooting Desktop hardware and associated peripherals
  • Proficiency in navigating accounts with multiple skill set requirements
  • Learn and become knowledgeable of customer products and services
  • Demonstrate effective soft skills, active listening skills and ability to empathize with customer's situation
  • Ability to resolve more complex support ticket requests
  • Ability to provide support to new team members
  • Effectively manage length of calls/handle time
  • Promote teamwork and contact center success
  • Must have an advanced understanding with - Microsoft Outlook 2010, Windows 7, Internet explorer 9, and computer terminology
Additional Information

About nfrastructure:

nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary "nterprise" software platform delivers a highly differentiated value proposition for our customers and partners.

More information about nfrastructure can be found at www.nfrastructure.com

Apply for this job or another online today at www.nfrastructure.com/company/careers

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