Desk Associate
Cambridge, MA · On-site
DESK ASSOCIATE , Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services ...
Desk Associate
Cambridge, MA · On-site
DESK ASSOCIATE , Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services ...
Front Desk Associate
Wellesley Hills, MA · On-site
$25/hr
Experienced Medical Front Desk Associate Krauss Dermatology, a busy and well-established ... Exceptional customer service skills Preferred Qualities: * Friendly, professional, and ...
Front Desk Associate
Wellesley Hills, MA · On-site
$25/hr
Experienced Medical Front Desk Associate Krauss Dermatology, a busy and well-established ... Exceptional customer service skills Preferred Qualities: * Friendly, professional, and ...
Membership Desk Associate - Teen Program
Chicopee, MA · On-site
$16 - $17/hr
WORK SCHEDULE FOR A MEMBERSHIP DESK ASSOCIATE This administrative position at our Teen Site ... You serve as the primary and initial contact for customer service related visits, fielding ...
Membership Desk Associate - Teen Program
Chicopee, MA · On-site
$16 - $17/hr
WORK SCHEDULE FOR A MEMBERSHIP DESK ASSOCIATE This administrative position at our Teen Site ... You serve as the primary and initial contact for customer service related visits, fielding ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Amesbury, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Amesbury, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Boston, MA · On-site
$15.25 - $19.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Boston, MA · On-site
$15.25 - $19.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Amesbury, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Amesbury, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Danvers, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Danvers, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Boston, MA · On-site
$15.25 - $19.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Boston, MA · On-site
$15.25 - $19.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Danvers, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Danvers, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Boston, MA · On-site
$15.25 - $19.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Boston, MA · On-site
$15.25 - $19.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Boston, MA · On-site
$15.25 - $19.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Boston, MA · On-site
$15.25 - $19.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Salem, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Amesbury, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Front Desk Associate
Amesbury, MA · On-site
$15 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...
Service Desk Associate information
See Massachusetts salary details
$9.45 - $12.36
6% of jobs
$12.36 - $15.27
9% of jobs
$16.15 is the 25th percentile. Wages below this are outliers.
$15.27 - $18.19
31% of jobs
The median wage is $18.61 / hr.
$18.19 - $21.10
25% of jobs
$22.99 is the 75th percentile. Wages above this are outliers.
$21.10 - $24.01
5% of jobs
$24.01 - $26.92
9% of jobs
$26.92 - $29.83
5% of jobs
$29.83 - $32.74
4% of jobs
$32.74 - $35.66
1% of jobs
$35.66 - $38.57
1% of jobs
$38.57 - $41.48
2% of jobs
$9
$22
$41
How much do service desk associate jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for service desk associate in Massachusetts is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $26.01 per hour, depending on experience, location, and employer.
What is a service desk associate?
Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.
What skills and qualifications are needed to be a service desk associate?
To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.
What challenges do service desk associates face, and how can they manage them?
Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Massachusetts? The most popular types of Service Desk jobs in Massachusetts are:
What are popular job titles related to Service Desk Associate jobs in Massachusetts? For Service Desk Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Massachusetts look for? The top searched job categories for Service Desk Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Service Desk Associate jobs? Cities in Massachusetts with the most Service Desk Associate job openings:
Job description
DESK ASSOCIATE, Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; and conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.
A full job description is available here: https://studentlife.mit.edu/about-dsl/careers/
About MIT Human Resources
Sourced by ZipRecruiter
Our mission is to advance a vibrant and diverse work community where individuals and groups thrive and contribute to MIT's excellence. We offer Support, Services, and Programs to enhance your work life. We're here to help. MIT is committed to helping employees achieve a healthy balance between their careers and the full lives they lead off-campus. Explore all of MIT's Work & Life resources, including MyLife Services, which provides 24/7 access to a network of experts available to help with life’s challenges.
Industry
Human resource programs administration
Company size
1 - 10 Employees
Headquarters location
Cambridge, MA, US
Year founded
2014