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Service Desk Associate Jobs in Massachusetts (NOW HIRING)

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Danvers, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Beltone New England

Front Desk Associate

Dartmouth, MA

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in North Dartmouth ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Beltone New England

Front Desk Associate

Dartmouth, MA · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in North Dartmouth ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Brookhaven at Lexington

Front Desk Associate

Lexington, MA · On-site

$21 - $24/hr

Front Desk Associate We are seeking a compassionate and organized second shift Front Desk Associate ... service and support. Regular Schedule (34.5 hours per week): Monday - 12:00pm - 9:00pm Tuesday - 2 ...

BEST FITNESS

FRONT DESK ASSOCIATE

Springfield, MA · On-site

$15 - $16/hr

As a Part-time Front Desk Associate, you'll be the face of Best Fitness, delivering top-notch customer service and creating unforgettable experiences for our members. From welcoming them with a smile ...

Pro Fitness Enterprises Inc

Front Desk

Billerica, MA · On-site

$14.75 - $19/hr

As the Front Desk Associate, you will be the first point of contact for our customers. You will ... years of customer service, receptionist, or front desk experience is preferred Excellent ...

Pro Fitness Enterprises Inc

Front Desk

Billerica, MA · On-site

$14.75 - $19/hr

As the Front Desk Associate, you will be the first point of contact for our customers. You will ... Two or more years of customer service, receptionist, or front desk experience is preferred

BEST FITNESS

FRONT DESK ASSOCIATE

Woburn, MA

$15 - $17/hr

As a Part-time Front Desk Associate, you'll be the face of Best Fitness, delivering top-notch customer service and creating unforgettable experiences for our members. From welcoming them with a smile ...

BEST FITNESS

FRONT DESK ASSOCIATE

Danvers, MA

$15 - $16.50/hr

As a Part-time Front Desk Associate, you'll be the face of Best Fitness, delivering top-notch customer service and creating unforgettable experiences for our members. From welcoming them with a smile ...

BEST FITNESS

FRONT DESK ASSOCIATE

Chelmsford, MA · On-site

$15 - $17/hr

As a Part-time Front Desk Associate, you'll be the face of Best Fitness, delivering top-notch customer service and creating unforgettable experiences for our members. From welcoming them with a smile ...

BEST FITNESS

FRONT DESK ASSOCIATE

Lowell, MA · On-site

$16 - $17/hr

As a Part-time Front Desk Associate, you'll be the face of Best Fitness, delivering top-notch customer service and creating unforgettable experiences for our members. From welcoming them with a smile ...

BEST FITNESS

FRONT DESK ASSOCIATE

Chelmsford, MA · On-site

$15 - $16/hr

As a Part-time Front Desk Associate, you'll be the face of Best Fitness, delivering top-notch customer service and creating unforgettable experiences for our members. From welcoming them with a smile ...

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Massachusetts is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $26.01 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Massachusetts? The most popular types of Service Desk jobs in Massachusetts are:
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What job categories do people searching Service Desk Associate jobs in Massachusetts look for? The top searched job categories for Service Desk Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Service Desk Associate jobs? Cities in Massachusetts with the most Service Desk Associate job openings:
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Infographic showing various Service Desk Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,046 per year, or $22.1 per hour.

Front Desk Associate

Planet Fitness

Salem, MA • On-site

$15 - $16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Overview
Who We Are:
At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Front Desk Associate:
You:
  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.
Responsibilities
About the Front Desk Associate Role:
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!
Daily responsibilities for the Front Desk Associate also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Compensation & Benefits:
  • The hourly pay range for this position is $15.00 to $16.00. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person's protected class.
  • Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only.
Qualifications
About Your Qualifications:
  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
Physical Demands of the Front Desk Associate:
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
  • Medical, Dental, and Vision Insurance*
  • Vacation*/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance*
  • Healthcare and Dependent Care Flexible Spending Accounts*
  • Tuition Reimbursement
  • Employee perks and discounts
  • Engaging team-building competitions and social events

*Please note that certain benefits listed above are for full-time employees only
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Min
USD $15.00/Hr.
Max
USD $16.00/Hr.

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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