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Service Desk Associate Jobs in Massachusetts (NOW HIRING)

Vacatia

Front Desk Associate (AM & PM)

Pittsfield, MA · On-site

$18/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! Berkshire Mountain Lodge is currently seeking Front Desk Associates to join our resort team. As the first ...

Vacatia

Front Desk Associate (AM & PM)

Pittsfield, MA · On-site

$18/hr

Do you thrive in a fast-paced, service-driven environment? If so, wed love to meet you! Berkshire Mountain Lodge is currently seeking Front Desk Associates to join our resort team. As the first point ...

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Bachelor's/associate degree in IT, Computer Science, or related field (preferred). * 2-3 years of experience in IT service desk or technical support role. * Experience supporting a bank or financial ...

Vacatia

Front Desk Associate (AM & PM)

Pittsfield, MA · On-site

$18/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! Berkshire Mountain Lodge is currently seeking Front Desk Associates to join our resort team. As the first ...

InfiCare

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Bachelor's/associate degree in IT, Computer Science, or related field (preferred). * 2-3 years of experience in IT service desk or technical support role. * Experience supporting a bank or financial ...

Vacatia

Front Desk Associate (AM & PM)

Pittsfield, MA

$18/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! Berkshire Mountain Lodge is currently seeking Front Desk Associates to join our resort team. As the first ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Newton, MA

$15.25 - $19.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Lincoln, MA · On-site

$15.25 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Weston, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Bedford, MA · On-site

$14.75 - $19/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Lexington, MA · On-site

$15.75 - $20.25/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Wellesley, MA · On-site

$15.25 - $19.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Waltham, MA

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

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Service Desk Associate information

See Massachusetts salary details

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$22

$41

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Massachusetts is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $26.01 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Massachusetts? The most popular types of Service Desk jobs in Massachusetts are:
What are popular job titles related to Service Desk Associate jobs in Massachusetts? For Service Desk Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Massachusetts look for? The top searched job categories for Service Desk Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Service Desk Associate jobs? Cities in Massachusetts with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,046 per year, or $22.1 per hour.

Front Desk Associate (AM & PM)

Vacatia

Pittsfield, MA • On-site

$18/hr

Full-time

Re-posted 26 days ago

Job description

Now Hiring: Front Desk Associate | Join Our Resort Team!
Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you!
Berkshire Mountain Lodge is currently seeking Front Desk Associates to join our resort team. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.
Pay: $18/hr
Shifts: AM & PM
What You'll Do:
  • Greet every guest with a smile and provide outstanding customer service from check-in to check-out
  • Answer guest inquiries and resolve issues quickly and professionally
  • Manage room assignments, reservations, and billing with accuracy
  • Process payments and handle cash transactions confidently
  • Review reservations and prepare for daily arrivals
  • Maintain front desk procedures, including key control and registration audits
  • Ensure confidentiality and security protocols are followed
  • Collaborate with the team to keep operations running smoothly
  • Take initiative and support various tasks as needed

What We're Looking For:
  • A friendly, dependable, and customer-focused personality
  • Strong communication and multitasking skills
  • Basic math skills and comfort handling payments
  • Ability to stay organized in a busy environment
  • Tech-savvy with a willingness to learn new systems
  • Detail-oriented and trustworthy with guest information
  • Previous hospitality or customer service experience is a plus
  • Flexibility to work weekends and holidays as needed

Why Join Us?
  • Work in a welcoming, team-oriented resort environment
  • Opportunities to grow within hospitality and resort operations
  • Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?
Apply today and start your next adventure with us!

Apply