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Service Desk Associate Jobs in Worcester, MA (NOW HIRING)

Planet Fitness

Front Desk Associate

Dayville, CT

$16.94/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Beltone New England

Front Desk Associate

Woonsocket, RI · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Woonsocket, RI ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Butter's House LLC

Be Seen First

Front Desk Associate

Milford, MA · On-site

$18 - $20/hr

Job Details -- Front Desk Associate * Do you love dogs and enjoy working in a friendly, fast-paced ... Answer phones, reply to emails, and provide accurate service, pricing, and availability information

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Lincoln, MA · On-site

$15.25 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Newton, MA

$15.25 - $19.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Weston, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Wellesley, MA · On-site

$15.25 - $19.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Club Pilates

Front Desk / Sales Associate

Framingham, MA · On-site

$18/hr

Club Pilates is a boutique fitness concept and as such the Front Desk Associate provides exceptional customer service to our members! This role also presents Club Pilates to potential members to win ...

Spavia Natick

Front Desk Advisor

Natick, MA · On-site

$18/hr

Front Desk Associate/Receptionist Spavia Natick is seeking a positive, friendly, Front Desk ... Generous discounts on products and services * Consistent schedules and open 7 days a week Required:

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All JobsService Desk Associate JobsService Desk Associate Jobs in Worcester, MA

Service Desk Associate information

See Worcester, MA salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Worcester, MA is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are popular job titles related to Service Desk Associate jobs in Worcester, MA? For Service Desk Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Worcester, MA look for? The top searched job categories for Service Desk Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Service Desk Associate jobs? Cities near Worcester, MA with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,070 per year, or $20.2 per hour.

Front Desk Associate

Krauss Dermatology Inc

Wellesley Hills, MA • On-site

$25/hr

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

Experienced Medical Front Desk Associate

Krauss Dermatology, a busy and well-established dermatology practice in Wellesley Hills, is seeking an experienced, professional, and energetic Medical Front Desk Associate to join our team.

This full-time position is scheduled for Monday through Friday with a potential of a four day work week. The ideal candidate thrives in a fast-paced medical environment, excels at multitasking, and is committed to delivering exceptional patient care and customer service.

As a member of our front desk team, you will play a vital role in creating a positive first impression for our patients. Responsibilities include patient check-in and check-out, answering phones, scheduling appointments, verifying insurance benefits, collecting copays, and providing outstanding support to patients, providers, and fellow team members.

Qualifications

Required:
  • Previous experience as a Medical Front Desk Associate in a healthcare setting
  • Strong knowledge of health insurance plans, referral requirements, copays, deductibles, and eligibility verification
  • Experience working with electronic medical records (EPIC) systems
  • Excellent telephone etiquette and communication skills
  • Strong organizational skills with the ability to multitask and prioritize effectively
  • Proficiency with computers and office technology
  • Exceptional customer service skills
    • Preferred Qualities:
  • Friendly, professional, and compassionate demeanor
  • Strong attention to detail
  • Ability to work independently while collaborating effectively with a team
  • Commitment to providing an outstanding patient experience
  • Ability to remain calm and courteous in a busy clinical environment
    • Schedule
  • Fulltime
  • No weekends
    • Benefits
  • 401(k)
  • 401(k) matching
  • Employee discount on products and procedures
  • Free parking
  • Opportunities for advancement
  • Paid time off
  • Uniform allowance

    • Compensation is competitive and commensurate with experience.

    If you are passionate about patient care and enjoy working in a collaborative, fast-paced medical practice, we encourage you to apply. Please submit your resume and cover letter. We look forward to meeting you!

Apply