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Service Desk Associate Jobs in Fall River, MA (NOW HIRING)

Beltone New England

Front Desk Associate

Dartmouth, MA · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in North Dartmouth ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Beltone New England

Front Desk Associate

Dartmouth, MA · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in North Dartmouth ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Beltone New England

Front Desk Associate

Woonsocket, RI · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Woonsocket, RI ... Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ...

Beltone New England

Front Desk Associate

Barrington, RI · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Barrington, RI ... Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ...

Beltone New England

Front Desk Associate

Barrington, RI · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Barrington, RI ... Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ...

Beltone New England

Front Desk Associate

Woonsocket, RI · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Woonsocket, RI ... Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ...

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Bachelor's/associate degree in IT, Computer Science, or related field (preferred). * 2-3 years of experience in IT service desk or technical support role. * Experience supporting a bank or financial ...

Healthtrax Fitness & Wellness

Front Desk

East Greenwich, RI · On-site

$13.75 - $17.75/hr

We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the ... You understand the impact you can have through customer service, and take pride in creating smiles ...

Healthtrax Fitness & Wellness

Front Desk

East Greenwich, RI · On-site

$13.75 - $17.75/hr

We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the ... Provide a high-level of customer service to all members and effectively resolve issues * Handle ...

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Service Desk Associate information

See Fall River, MA salary details

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How much do service desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk associate in Fall River, MA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $23.89 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Fall River, MA?

For Service Desk Associate jobs in Fall River, MA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Fall River, MA look for?

The top searched job categories for Service Desk Associate jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Service Desk Associate jobs?

Cities near Fall River, MA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,324 per year, or $20.3 per hour.

Front Desk Associate

Beltone New England

Dartmouth, MA • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Description

Company Name: Beltone New England

Job Title: Front Desk Associate 



 Description: We offer a happy and friendly work environment in North Dartmouth, MA and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self-motivated, and thrives in an independent work setting. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.


Job Type: Full Time, 8-hour shift (NO WEEKENDS)

Salary: $19.00 per hour


Benefits:

  • 401(k) with a 4% match after a year
  • Health, Dental and Vision Insurance
  • FSA
  • Life insurance
  • Short- and long-term disability insurance 
  • AFLAC
  • 9 Paid Holidays
  • Paid Time Off
  • Paid Birthday Day Off
  • Employee Assistance Program (EAP)
  • Monthly bonus if you reach your office goal


Responsibilities:

  • Schedule patient appointments either in person or over the phone
  • Maintain patient's files abiding by HIPAA regulations 
  • Verify patient's insurance eligibility and benefits through insurance carriers
  • Create invoices to bill insurance accurately and timely with attention to detail
  • Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm
  • Light cleaning, filing, and inventory management  




Requirements

  • Must be knowledgeable in Microsoft Word and Outlook 
  • Ability to multi-task and stay organized required 
  • Experience with billing insurance preferred 
  • Experience scheduling in a software system preferred 
  • Ability to communicate effectively orally and in writing required
  • Experience working in a professional office environment preferred

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