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Service Desk Associate Jobs in Fall River, MA (NOW HIRING)

Crossroads Rhode Island

Supervisor - Front Desk

Providence, RI · On-site

$17.25 - $22.25/hr

Front Desk Supervisor - Flexible Multi-Shift Position Position: Front Desk Supervisor - Flexible ... Associate's degree in human services field, plus a minimum of 2 years' experience working with an ...

Spa at the Del Monte

Front Desk Clerk

Providence, RI

$16 - $16.25/hr

Become part of our family and see why so many of our associates have made DelMonte Hotel Group ... guest service activities while providing the highest level of service possible. Your specific ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Fall River, MA

Service Desk Associate information

See Fall River, MA salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Fall River, MA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $23.89 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,324 per year, or $20.3 per hour.

Front Desk Receptionist

Benchmark Senior Living Nashua Crossings

Plymouth, MA • On-site

$16.25 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Front Desk Receptionist

Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

As the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Responsibilities
  • Greets visitors immediately upon arrival
  • Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
  • Offers refreshments (coffee, water, etc.) to visitors, where applicable
  • Manages doctor appointment book and beauty appointment book.
  • Manages beauty and barber appointment book
  • Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
  • Keeps lobby clean and neat, free of clutter and trash
Requirements
  • High school diploma or equivalent certificate preferred.
  • Possesses expert knowledge of telephone system and capable of teaching others

As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:

  • 8 holidays & 3 floating holidays
  • Discounted Meal Program
  • Paid Training & Company-provided Uniforms
  • Associate Referral Bonus Program
  • Physical & Mental Health Wellness Programs
  • 401k Retirement Plan with Company Match
  • Medical, Vision & Dental Benefits
  • Tuition Reimbursement Program
  • Vacation and Health & Wellness Paid Time Off

*Eligibility may vary by employment status

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