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Service Desk Associate Jobs in Fall River, MA (NOW HIRING)

Healthtrax Fitness & Wellness

Front Desk

East Greenwich, RI · On-site

$13.75 - $17.75/hr

We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the ... Provide a high-level of customer service to all members and effectively resolve issues * Handle ...

The Edge Fitness Clubs

Front Desk Associate (WW)

Warwick, RI · On-site

$13.75 - $17.50/hr

Bring The Edge culture to life by ensuring each guest receives outstanding service by providing a guest friendly environment by greeting and acknowledging every guest, saying "hello" and "goodbye ...

Altitude Trampoline Park

Front Desk

North Attleboro, MA

$13.75 - $17.75/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a ... Provide outstanding customer service during guest check-in * Experience operating a POS and cash ...

SAH Hospitality LLC

Front Desk

Wakefield, RI

$12 - $13/hr

Aqua Blue Hotel is seeking Front Desk Attendants * First and Second shifts available. Looking for ... Qualifications: * Background in hospitality or customer service preferred but not required

SAH Hospitality LLC

Front Desk

Wakefield, RI · On-site

$12 - $13/hr

Aqua Blue Hotel is seeking Front Desk Attendants * First and Second shifts available. Looking for ... Qualifications: * Background in hospitality or customer service preferred but not required

Albertsons

Customer Service Clerk

North Attleboro, MA · On-site

$15.50 - $18.75/hr

Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Albertsons

Customer Service Clerk

North Attleboro, MA · On-site

$15 - $21/hr

Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Fall River, MA

Service Desk Associate information

See Fall River, MA salary details

$8

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$38

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Fall River, MA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $23.89 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are popular job titles related to Service Desk Associate jobs in Fall River, MA? For Service Desk Associate jobs in Fall River, MA, the most frequently searched job titles are:
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,324 per year, or $20.3 per hour.

Full Time Member Service Desk Representative

Hockomock Area YMCA

North Attleboro, MA • On-site

$18 - $20/hr

Full-time

Posted 20 days ago

Job description

Description
At the Hockomock Area YMCA, every interaction matters. As the first point of connection for our members and guests, the Membership Service Desk Representative plays a vital role in shaping the welcoming, inclusive, and supportive environment that defines our Y community.
We are seeking a full-time team member who is passionate about people, thrives in a fast-paced setting, and takes pride in delivering exceptional service. In this role, you will not only support membership operations-you will help create meaningful experiences that keep our community engaged, connected, and inspired.
Essential Duties
  • Serve as a welcoming and knowledgeable presence for all members and guests, creating a positive first impression with every interaction
  • Build strong relationships by actively listening to member needs, answering questions, and providing thoughtful, solutions-oriented support
  • Process memberships and program registrations accurately and efficiently, ensuring a seamless experience for all
  • Promote YMCA programs and services, helping individuals and families find the opportunities that best support their goals
  • Support member retention efforts by delivering consistent, high-quality service and addressing concerns with professionalism and care
  • Manage incoming calls, provide accurate information, and connect individuals to the appropriate team members when needed
  • Maintain organized and accurate membership records, partnering with colleagues to resolve account inquiries
  • Step into a sales-focused role when needed by conducting personalized tours, understanding prospective member needs, and confidently inviting them to join the YMCA
  • Stay informed and prepared by reviewing training materials and staying up to date on programs, policies, and procedures
  • Assist in onboarding and training new Membership Service team members
  • Uphold safety by understanding and following all emergency procedures and protocols
  • Maintain a clean, organized, and welcoming lobby and Member Service Desk area
  • Complete daily financial transactions and cash-outs with accuracy and accountability
  • Support branch operations by following opening and closing procedures as scheduled
  • Engage in the broader mission of the YMCA by participating in annual campaigns, staff meetings, and team initiatives

Requirements
  • High School Degree required; Associate or Bachelor's Degree preferred
  • Related experience in a fast-paced environment (retail, restaurant, etc.)
  • Ability to work evenings (at least twice per week) and one weekend day
  • Ability to listen, relate, and communicate effectively with diverse groups of people from all social and economic segments of the community
  • Proficient and prior experience with standard business software such as Excel, Google Docs, and Microsoft
  • CPR and First Aid Certifications within the first 30 days, along with other mandatory trainings

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