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Service Desk Associate Jobs in Worcester, MA (NOW HIRING)

Equinox

Front Desk Associates, Chestnut Hill

Newton, MA · On-site

$15/hr

Front Desk Associates, Chestnut Hill Overview OUR STORY: Equinox Group is a high growth collective ... Provide the highest level of customer service to members, prospective members, and guests * Aid ...

Lowe's

Full Time - Customer Service Desk

Leominster, MA · On-site

$16 - $17.30/hr

As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible ... service experience Bilingual skills Lowe's commitment to growth and teamwork extends to the ...

Equinox

Front Desk Associates Chestnut Hill

Newton, MA · On-site

$15/hr

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox ... Provide the highest level of customer service to members, prospective members, and guests * Aid ...

Mackey's

Garden Center Seasonal Associate

Woodstock, CT · On-site

$14.50 - $16.75/hr

Garden Center Seasonal Retail Associate Schedule: Seasonal Full-Time and Part-Time | April 1st - ... service desk Conduct physical inventories and assist with store resets Support teammates across ...

Equinox

Front Desk Associates, Chestnut Hill

Newton, MA · On-site

$15/hr

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox ... Provide the highest level of customer service to members, prospective members, and guests * Aid ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15.25 - $19.75/hr

The Front Desk Team ensures smooth running of the studio experience from open to close morning ... Possesses outstanding customer service and problem solving skills. * Thrives in entrepreneurial ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Worcester, MA

Service Desk Associate information

See Worcester, MA salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Worcester, MA is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,070 per year, or $20.2 per hour.

Part Time Front Desk Associate - Residence Inn Boston Concord

Colwen Hotels

Concord, MA • On-site

$18/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Residence Inn Boston Concord, a Colwen Hotels Property, is seeking a friendly, customer service focused Part Time Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.
General Responsibilities:
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Provide exceptional guest service.
  • Efficiently manage the operations of the front desk, ensure check in and check out is timely.
  • Warmly and professionally welcome all guests.
  • Process guest check-in: confirm reservations, assign guest rooms.
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
  • Maintain knowledge of upcoming events, local area and hotel offerings.
  • Ensure prompt delivery of billing to guests.
  • Process all payments types e.g. charges, cash, checks, debit or credit cards.
  • Discreetly handle confidential guest information.
  • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
  • Ensure lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
  • Maintain STRICT key controls.
  • Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Requirements:
  • One year of related experience, hotel preferred
  • Prior Brand experience preferred
  • Bilingual - English/Spanish
  • Excellent verbal and written communications skills
  • Strong organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We've got you covered: Benefits & Perks
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

Compensation
Hourly Rate: $18.00
Colwen Hotels is an equal opportunity employer. EOE M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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