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Service Desk Associate Jobs in Worcester, MA (NOW HIRING)

Spavia Natick

Front Desk Advisor

Natick, MA · On-site

$18/hr

Front Desk Associate/Receptionist Spavia Natick is seeking a positive, friendly, Front Desk ... Generous discounts on products and services * Consistent schedules and open 7 days a week Required:

Mackey's

Garden Center Seasonal Associate

Woodstock, CT · On-site

$14.50 - $16.75/hr

Garden Center Seasonal Retail Associate Schedule: Seasonal Full-Time and Part-Time | April 1st - ... service desk Conduct physical inventories and assist with store resets Support teammates across ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Worcester, MA

Service Desk Associate information

See Worcester, MA salary details

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How much do service desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk associate in Worcester, MA is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Worcester, MA?

For Service Desk Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Worcester, MA look for?

The top searched job categories for Service Desk Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Service Desk Associate jobs?

Cities near Worcester, MA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,070 per year, or $20.2 per hour.

Front Desk Advisor

Spavia Natick

Natick, MA • On-site

$18/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Front Desk Associate/Receptionist

Spavia Natick is seeking a positive, friendly, Front Desk Associate to join our team of skilled professionals! We are an independently owned and operated luxury day spa located in Natick, MA. We are always striving to deliver an exceptional experience our guests can't live without, and we couldn't do it without our fabulous guest advisor team! Starting pay is $18.00/hr based on experience. Currently we are looking for 2 days a week, Friday evening and Sunday morning (16 hours). Please note, a weekend shift is required.


Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, full body waxing, and body wraps/scrubs! We strive to provide an exceptional experience for every guest, every visit.


As a Guest Advisor, you are the face of our spa, and you are key to making sure our guests have an exceptional experience and feel taken care of. Guest Advisors portray a polished and professional demeanor at all times. Guest Advisors are friendly, courteous, and go above and beyond so each guest feels as if they're a guest in our home.

Some specific tasks include, but are not limited to: taking reservations, welcoming guests, checking them in and out, maintaining a beautiful spa, selling products in the boutique, and selling the membership that best meets our guests' needs, to achieve each guest's optimal results.


Why join the Spavia family?

  • We are a career, not a job. Every day you get to make a positive difference in someone's life, every visit, every time!
  • It's not a massage clinic, it's an affordable spa experience!
  • We have a friendly and energetic team atmosphere!
  • We care about our community and contribute to local causes and events.

Benefits:

  • Earned paid Sick Days
  • Earned paid Vacation Days (full-time)
  • Retirement account, with match
  • Ongoing in-house training and education
  • Multiple avenues for increased pay, including commission and bonus
  • Generous discounts on products and services
  • Consistent schedules and open 7 days a week

Required:

  • Minimum high school diploma
  • A weekend shift is required
  • Self motivated
  • Reliable, punctual, passionate and goal-driven
  • Professional, team player
  • Drug/alcohol free
  • Articulate speaker with an ability to multitask
  • Previous customer service experience is strongly desired

Spavia values our employees and is committed to your growth and happiness, so join our team today!