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Service Desk Associate Jobs in Worcester, MA (NOW HIRING)

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15.25 - $19.75/hr

The Front Desk Team ensures smooth running of the studio experience from open to close - morning ... Possesses outstanding customer service and problem solving skills. * Thrives in entrepreneurial ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15.25 - $19.75/hr

The Front Desk Team ensures smooth running of the studio experience from open to close - morning ... Possesses outstanding customer service and problem solving skills. * Thrives in entrepreneurial ...

Mackey's

Sales Associate (Part-Time/Seasonal)

Woodstock, CT · On-site

$13.25 - $15.50/hr

Sales/Service Associate Schedule: Part-time and Seasonal opportunities available Age Requirements ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Mackey's

Sales Associate (Part-Time/Seasonal)

Woodstock, CT · On-site

$13.25 - $15.50/hr

Sales/Service Associate Schedule: Part-time and Seasonal opportunities available Age Requirements ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Benchmark

Front Desk Agent

Marlborough, MA

$14.75 - $18.75/hr

... services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines ... We are committed to creating an environment where associates are respected, supported, and ...

Allworth Financial

Service Associate

Waltham, MA · On-site

$60K - $65K/yr

The Service Associate - Client Support is responsible for providing exceptional administrative ... Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Worcester, MA

Service Desk Associate information

See Worcester, MA salary details

$8

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How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Worcester, MA is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,070 per year, or $20.2 per hour.

Front Desk Wellesley

B/SPOKE Studios

Wellesley, MA • On-site

$15.25 - $19.75/hr

Part-time

Re-posted 15 days ago

Job description

At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy - a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We aim to tailor the experience to each individual, and to connect with clients through memorable and personalized experiences.

At the forefront of the in-studio experience is our Front Desk Team. These teammates ensure that all Clients feel welcomed, included, and supported from the moment they enter the studio. The Front Desk Team ensures smooth running of the studio experience from open to close - morning, noon, and night - with intentional hospitality, customer service, and contagious energy at the heart of every interaction.

We are looking for individuals who will add value to our team and community BEYOND the shifts they work, not only showing up as an amazing Employee, but also an amazing Teammate. We believe in ONE TEAM / ONE DREAM, and our Front Desk Teammates are very much a big part of the fabric of our culture.

POSITION: PART-TIME

CANDIDATE PROFILE

  • Passionate about the fitness + wellness community.
  • Commonly described as energetic, outgoing, and personable.
  • Friendly with professional phone and email etiquette.
  • Possesses outstanding customer service and problem solving skills.
  • Thrives in entrepreneurial, dynamic, and busy environments.
  • Can prioritize and multi-task within a fast-paced environment.
  • Go-getter who doesn't shy away from going above and beyond.
  • Loves learning, taking on responsibility, and working on a team.
  • Detail-oriented with superior organizational skills.
  • Possesses exceptional communication skills and ability to work with a wide range of personalities.
  • Looking to further hone leadership, communication, and customer service skills.
  • Stands for diversity, equity, inclusion, and belonging through day to day actions, and is willing to participate in studio initiatives, challenges, and learning opportunities.
  • Promotes and maintains the B/SPOKE culture of contagious energy, collaboration, teamwork, and support.
  • *Being familiar with our brand and studios as Clients is a PLUS, but not required.

RESPONSIBILITIES

  • Provide high level customer service to Clients with an aim to elevate experience.
  • Successfully carry out class check-in process as well as opening and closing procedures.
  • Assist Studio Management in daily tasks and projects.
  • Support B/SPOKE Instructors and facilitate a seamless studio experience.
  • Perform bike fittings and maintenance.
    • Be helpful, efficient, and proactive.
    • Be a team player and promote camaraderie.
    • Assist with training of newer Front Desk Teammates.
    • Maintain product knowledge of B/SPOKE events, operations, marketing, and retail.
    • Promote and maintain the B/SPOKE culture and community atmosphere.
    • Participate in continued learning, training, and workshops.
    • Regularly attend monthly team meeting outside of normal shift.
    • Complete annual self and peer performance reviews.

    SCHEDULING + EXPECTATIONS

    • Have access to reliable transportation.
    • Currently recruiting 3/4 teammates for availability below:
      • Able to work a non-traditional schedule, including mornings, evenings, weekends, and some holidays.
      • Able to provide consistent weekly availability.
      • Shifts Needed: Mornings (5:15am-8:30am or 9:30am, 8am-11:30am), Friday mid-day (12pm-2pm), Evenings (4pm-8pm), and Weekends (6:30am-1pm).
    • Possess or be willing to acquire a current, valid CPR/AED Certification.

    INTERVIEW PROCESS

    • Submit an online application (includes 1-way video interview) + resume.
    • Be available to participate in an in person studio visit + interview with Local Studio Operations Team.
    • Be available to participate in a 30-minute virtual interview with Leadership Team.
    Employment Type: PART_TIME

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