ZipRecruiter

Log In

1

Service Desk Associate Jobs in Worcester, MA (NOW HIRING)

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

The Front Desk Team ensures smooth running of the studio experience from open to close - morning ... Possesses outstanding customer service and problem solving skills. * Thrives in entrepreneurial ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

The Front Desk Team ensures smooth running of the studio experience from open to close - morning ... Possesses outstanding customer service and problem solving skills. * Thrives in entrepreneurial ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

The Front Desk Team ensures smooth running of the studio experience from open to close morning ... Possesses outstanding customer service and problem solving skills. * Thrives in entrepreneurial ...

Mackey's

Sales Associate (Part-Time/Seasonal)

Woodstock, CT · On-site

$13.25 - $15.50/hr

Sales/Service Associate Schedule: Part-time and Seasonal opportunities available Age Requirements ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Mackey's

Sales Associate (Part-Time/Seasonal)

Woodstock, CT · On-site

$13.25 - $15.50/hr

Sales/Service Associate Schedule: Part-time and Seasonal opportunities available Age Requirements ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Vipauto

Service Manager - Worcester, MA

Worcester, MA · On-site

$70 - $90/hr

Ensure all associates have taken and passed all of their required LMS training ii. Have all ... Manages daily preparation of location, service desk, and equipment prior to start of business each ...

previous page

Showing results 41-60

All JobsService Desk Associate JobsService Desk Associate Jobs in Worcester, MA

Service Desk Associate information

See Worcester, MA salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk associate in Worcester, MA is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Worcester, MA?

For Service Desk Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Worcester, MA look for?

The top searched job categories for Service Desk Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Service Desk Associate jobs?

Cities near Worcester, MA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,070 per year, or $20.2 per hour.

Front Desk Supervisor

Hampton Inn Boston-Natick

Natick, MA • On-site

$19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Join the Hampton Inn Boston-Natick team as a Front Desk Supervisor, where you will play a key role in ensuring a welcoming and exceptional guest experience. In this position, you will lead and support the front desk team, handle guest inquiries and concerns, and uphold the highest standards of customer service. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with a diverse team to create memorable stays for all guests.

Responsibilities
  • Supervise and support front desk associates to ensure smooth and efficient operations.
  • Respond promptly and effectively to guest requests, questions, and complaints.
  • Assist with scheduling and training of staff to maintain service standards.
  • Maintain accurate records and reports related to guest services and daily activities.
  • Collaborate with other departments to enhance overall guest satisfaction.
  • Ensure compliance with company policies and procedures.
Requirements
  • Minimum 2 years hotel experience preferred.
  • Minimum 1 year supervisory experience preferred. 
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work flexible hours, including weekends and holidays.
  • Familiarity with hotel management software is a plus.
  • High school diploma or equivalent required; additional education or certifications in hospitality preferred.
Benefits
  • Pay of $19.75-$19.75 per hour, paid bi-weekly.
  • Opportunities for career growth.
  • Employee discounts on hotel stays.
  • Medical, Dental and Vision Insurance. 
  • 401K retirement plan
  • Supplemental insurance (Optional)
  • Vacation and personal time. 
  • Supportive and inclusive work environment.
  • Free parking
About the Company

Hampton Inn Boston-Natick is part of the Hilton portfolio of hotels, committed to delivering exceptional hospitality and memorable experiences to our guests. Located in Natick, MA, we pride ourselves on our friendly staff, comfortable accommodations, and dedication to customer satisfaction. Join us and be a part of a team that values teamwork, integrity, and hospitality excellence.

We are an Equal Opportunity Employer. 

Apply