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Service Desk Associate Jobs in Gardner, MA (NOW HIRING)

As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible ... service experience Bilingual skills Lowe's commitment to growth and teamwork extends to the ...

Make sure all associates are T.I.A basic automotive service certified iv.Career path with ... desk, and equipment prior to start of business each day and the recovery and securing of location ...

Ensure all associates have taken and passed all of their required LMS training ii. Have all ... service desk, and equipment prior to start of business each day and the recovery and securing of ...

Sign up associates and provide study material for any applicable ASE certifications c. Proper ... Manages daily preparation of location, service desk, and equipment prior to start of business each ...

... Customer Service desk activity, supporting when needed Performs payroll closeout process In ... Associate Benefits ( ) Working at one of the largest retail companies has its perks. We offer ...

Front Desk Specialist-WHCH

Worcester, MA · On-site

$15.75 - $20/hr

The Front Desk Specialist (Worcester Health Care for the Homeless) serves as the first point of ... Associate degree preferred * 1 year of experience in a healthcare or customer service setting ...

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Service Desk Associate information

See Gardner, MA salary details

$9

$21

$40

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Gardner, MA is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $25.19 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are popular job titles related to Service Desk Associate jobs in Gardner, MA? For Service Desk Associate jobs in Gardner, MA, the most frequently searched job titles are:
What cities near Gardner, MA are hiring for Service Desk Associate jobs? Cities near Gardner, MA with the most Service Desk Associate job openings:
Infographic showing various Service Desk Associate job openings in Gardner, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,669 per year, or $21.5 per hour.

Full Time - Customer Service Desk

Lowe's

Leominster, MA • On-site

$16 - $17.30/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Lowe's rating

6.8

Company rating: 6.8 out of 10

Lowe's

Based on 5,240 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,144 frontline employees who took The Breakroom Quiz

The best things about working at Lowe's

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 80%

    80% say their health insurance is affordable

    say their health insurance is affordable

  • 75%

    75% Part-time workers get health insurance

    Part-time workers get health insurance

Featured by Lowe's, based on 5240 Breakroom Quiz responses from their frontline employees


Job description


Your Impact at Lowe's
As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout experience and helping customers get the best value for their money.
How We Support You
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.
Make your well-being a priority with multiple top-tier
health insurance options.
Explore educational opportunities with Lowe's
tuition assistance program.
Take charge of your financial future with a
company-matching 401(k) and optional Employee Stock Purchase Program.
Gain extra savings with a
10% Associate Discount.
Learn new trade skills with our
Track to the Trades program.
For information about our benefit programs and eligibility, please visit
https://talent.lowes.com/us/en/benefits
.
Your Day at Lowe's
Whether you're answering customer questions or assisting with payments and exchanges, your job as a cashier is to ensure every customer leaves our stores satisfied.
While most of your time will be spent at the register, you may be expected to engage in other activities as needed, such as helping other departments, stocking shelves, or moving carts.
If you enjoy helping customers and solving problems in a fast-paced environment, this is the perfect role for you.
Key Responsibilities
Deliver a fast, friendly, and professional checkout experience
Proactively assist customers in the self-checkout area
Scan and bag items accurately and efficiently
Manage a cash register, payments, and exchanges
Answer customer questions
Help maintain a clean, safe workstation
Complete other duties as assigned
Minimum Qualifications
Reading, writing, and performing basic arithmetic (addition and subtraction)
Ability to stand and sit for prolonged periods of time
Experience using a computer, including inputting, accessing, modifying, or outputting information
Minimally lift 10lbs unassisted or over 15lbs with or without accommodation
Obtain sales-related licensure or registration if required by law in your state
Preferred Qualifications
Retail and/or customer service experience
Bilingual skills
Lowe's commitment to growth and teamwork extends to the community as well.
To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Pay Range: $16.00 - $17.30 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit
https://talent.lowes.com/us/en/benefits
.
Associate Benefits (
https://talent.lowes.com/us/en/joining-our-team
)
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit 
Lowes.com
.  
 
 
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.' Pay Range: $16.00 - $17.30 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Working at Lowe's

Perks for frontline workers

From Lowe's, via Breakroom

  • Bonus opportunities

  • Tuition-free education assistance

  • Flexible scheduling options

  • 401(K) with up to 4.25% company match

  • Up to 10 weeks of paid maternity leave & 4 weeks of paid parental leave

  • Paid time off

  • Access to comprehensive healthcare options

  • Employee stock purchase plan

What to expect from working at Lowe's

From Lowe's

About Lowe's, in their own words

From Lowe's

Since 1921, home improvers of all stripes have relied on us to have the products and services they need. Our commitment to our customers drives every decision we make, from the products on our shelves to developing a more sustainable supply chain and robust philanthropy. We set the standard for corporate responsibility and thoughtful customer service in home improvement retail.

Walk into any of our stores, distribution centers, or offices, and you'll find a driven team of collaborators, builders, and visionaries. As an associate, you will be empowered to learn and grow in your career. From solving customer problems to providing disaster relief, your hard work will help us build a solid foundation for the success of future generations.

Company values

From Lowe's

Our Core Behaviors:

  • Focus on Customers
  • Deliver Results
  • Take Action
  • Show Courage
  • Continue Learning

Our Values:

  • Service Minded
  • Collaborative
  • Inclusive
  • Respectful
  • Driven to Win

What Lowe's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Lowe's logo

About Lowe's

Sourced by ZipRecruiter

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Mooresville, NC, US

Year founded

1946