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Service Desk Assistant Jobs (NOW HIRING)

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk Assistant Academic ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas. * Assisting ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas. * Assisting ...

BizTek People

Front Desk Assistant

Houston, TX · On-site

Front Desk Assistant / Administrative Assistant BizTek People is in search of a Front Desk ... fast-paced financial services environment. This role requires strong interpersonal skills ...

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How much do service desk assistant jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Assistant vs Help Desk Technician?

AspectService Desk AssistantHelp Desk Technician
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentOffice or remote support; front-line customer serviceHelp desk or support center; troubleshooting technical issues
Employer & IndustryIT support teams in various industries, including corporate and governmentIT support roles in corporate, healthcare, and educational sectors
Search & Comparison IntentOften compared for entry-level IT support rolesRelated role with more technical troubleshooting responsibilities

The Service Desk Assistant primarily handles basic customer support and administrative tasks, while the Help Desk Technician focuses more on technical troubleshooting and resolving IT issues. Both roles require similar certifications and work environments, but Help Desk Technicians typically possess more technical skills and handle more complex problems.

What cities are hiring for Service Desk Assistant jobs? Cities with the most Service Desk Assistant job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Service Desk Assistant jobs? States with the most job openings for Service Desk Assistant jobs include:
Service Desk Assistant jobs near you
Infographic showing various Service Desk Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Service Desk Assistant

Service Desk Assistant

Chapman University

Orange, CA • On-site

$16.50/hr

Other

Posted 12 days ago

Chapman University rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

294th of 546 rated colleges and universities

Job description

Student Title Classification Information
Quick Link https://chapman.peopleadmin.com/postings/39971 Job Number SE208424
Position Information
Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk Assistant Academic Year Summer 2026 Term or Semester Summer Is this Role for an Undergrad or Grad Student? Grad and Undergrad Anticipated Pay Range $16.50 - $16.50 Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? Orange Approved Supervisor James Starks Supervisor Email
Scheduling

Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)

Desired Start Date 06/11/2026 Projected End Date 08/21/2026 Average number of hours per week Up to 19 Hrs
Position Summary Information
Job Description Summary
The Service Desk Assistant plays a key role in providing support within the Leatherby Library to ensure seamless assistance for Chapman University end users.
Responsibilities
Service Desk Assistant Responsibilities
  • Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas.
  • Assisting with ID Keycard replacements.
  • Providing telephone and walk-up support documenting problems and providing solutions.
  • Recording end-user incidents and requests in the Service Desk ticketing system, adhering to established policies and procedures for task escalation and follow-up.
  • Maintaining a clean and organized environment by ensuring computer equipment, loaner laptops, and printers in the library are available and orderly.
  • Managing printers, ensuring functionality, and restocking paper and toner as needed.
  • Monitoring Chapman web and network services, as well as print queues, and promptly reporting service failures to the appropriate IS&T department.
  • Supporting equipment moves and computer deployments for labs and classrooms, including transporting equipment across campus.
Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Desired Qualifications
Candidates should have some knowledge or experience in these areas:
Familiarity with the Orange campus buildings and office locations
Windows 10/11
MacOS
Basic networking principles
Microsoft Office suite
Telephone etiquette
Customer Service
Special Instructions to Applicants
Must have work availability: 8 am to 5 pm (Monday through Friday)
Budget Information
Is Federal work-study required? With or Without FWS

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