We have openings for Network Security Engineer for one of our client at Columbia SC The Service Desk is responsible for Tier I and II support. The temporary positions include Tier 1 as well as ...
We have openings for Network Security Engineer for one of our client at Columbia SC The Service Desk is responsible for Tier I and II support. The temporary positions include Tier 1 as well as ...
Service Desk Analyst IV
$80K - $90K/yr
None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service desk role focused on intake, documentation, basic troubleshooting, password resets, account unlocks ...
Service Desk Analyst IV
$80K - $90K/yr
None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service desk role focused on intake, documentation, basic troubleshooting, password resets, account unlocks ...
Service Desk Analyst III
$80K - $90K/yr
None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service desk role focused on intake, documentation, basic troubleshooting, password resets, account unlocks ...
Service Desk Analyst III
$80K - $90K/yr
None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service desk role focused on intake, documentation, basic troubleshooting, password resets, account unlocks ...
Position Overview The Customer Service Representative, Junior provides entry-level, first-line ... Follow clearly defined escalation paths and service desk runbooks, handing off complex or high ...
Position Overview The Customer Service Representative, Junior provides entry-level, first-line ... Follow clearly defined escalation paths and service desk runbooks, handing off complex or high ...
Entry-Level Service Desk 8/3
Creve Coeur, MO · On-site
$15/hr
Position Overview As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while ...
Entry-Level Service Desk 8/3
Creve Coeur, MO · On-site
$15/hr
Position Overview As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while ...
Service Desk Analyst
$19 - $26/hr
The Service Desk Analyst serves as an entry-level service desk and operational support role within the IT department. This position is primarily responsible for handling support tickets, responding ...
Service Desk Analyst
$19 - $26/hr
The Service Desk Analyst serves as an entry-level service desk and operational support role within the IT department. This position is primarily responsible for handling support tickets, responding ...
Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to ...
Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to ...
Service Desk Technician
Manhattan, NY · On-site
Service Desk Technician (Tier 1) / Assistant Service Desk Technician Industry: Higher Education ... This role is perfect for an entry-level IT professional looking to build experience supporting ...
New
Service Desk Technician
Manhattan, NY · On-site
Service Desk Technician (Tier 1) / Assistant Service Desk Technician Industry: Higher Education ... This role is perfect for an entry-level IT professional looking to build experience supporting ...
New
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bel Air, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bel Air, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Aberdeen, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Aberdeen, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Edmonds, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Edmonds, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk Analyst
$18 - $20/hr
Service Desk TechnicianPosition Overview We are seeking a Service Desk Technician to provide first ... This is an excellent opportunity for entry-level IT professionals looking to gain hands-on ...
Service Desk Analyst
$18 - $20/hr
Service Desk TechnicianPosition Overview We are seeking a Service Desk Technician to provide first ... This is an excellent opportunity for entry-level IT professionals looking to gain hands-on ...
Service Desk
Hyattsville, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Hyattsville, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Columbia, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Columbia, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Entry Level Service Desk information
See salary details
$8.65 - $11.32
6% of jobs
$11.32 - $13.99
9% of jobs
$14.79 is the 25th percentile. Wages below this are outliers.
$13.99 - $16.65
31% of jobs
The median wage is $17.04 / hr.
$16.65 - $19.32
25% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.32 - $21.98
5% of jobs
$21.98 - $24.65
9% of jobs
$24.65 - $27.32
5% of jobs
$27.32 - $29.98
4% of jobs
$29.98 - $32.65
1% of jobs
$32.65 - $35.31
1% of jobs
$35.31 - $37.98
2% of jobs
$8
$20
$37
How much do entry level service desk jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for entry level service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.
What is an entry level service desk?
Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.
Is helpdesk a good entry-level job?
A helpdesk or service desk position is considered a good entry-level job in IT, offering opportunities to develop technical troubleshooting, customer service, and communication skills. It often requires basic knowledge of operating systems, hardware, and software, and can serve as a stepping stone to more advanced IT roles.
What is the difference between Entry Level Service Desk vs Help Desk Technician?
| Aspect | Entry Level Service Desk | Help Desk Technician |
|---|---|---|
| Certifications | Basic IT certifications (e.g., CompTIA A+) | Often similar, may include vendor-specific certs |
| Work Environment | Help desk or IT support teams, fast-paced | Support centers, corporate IT departments |
| Responsibilities | Initial troubleshooting, ticket logging, user support | Issue resolution, remote support, hardware/software troubleshooting |
| Common Usage | Entry-level role for IT support | Similar entry-level support position |
Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.
What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?
Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.
What are the key skills and qualifications needed to thrive as an entry level service desk professional?
To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.
Can you get an entry level service desk job with no experience?
Entry level service desk positions typically do not require prior experience, but having basic knowledge of computer hardware, software, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers often provide on-the-job training for new hires without experience.
More about Entry Level Service Desk jobs
What cities are hiring for Entry Level Service Desk jobs? Cities with the most Entry Level Service Desk job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Entry Level Service Desk jobs? States with the most job openings for Entry Level Service Desk jobs include:
Contractor
Re-posted 14 days ago
Job description
Company Description
ASKITC is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for Network Security Engineer for one of our client at Columbia SC
Job Description
The Service Desk is responsible for Tier I and II support. The temporary positions include Tier 1 as well as answering all incoming calls to the Service Desk. Due to the importance and high visibility of this position, it is expected that a person coming in to the Service Desk have basic troubleshooting skills of computer systems and software, customer service skills and knowledge of answering phones in a call center environment.
About Ask IT Consulting
Sourced by ZipRecruiter
Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Holtsville, NY, US
Year founded
2008