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Entry Level Service Desk Jobs (NOW HIRING)

TEKsystems

Service Desk Technician

Louisville, KY

$18.75/hr

Fast-paced environment with peak periods requiring heightened responsiveness Qualifications * Entry-level experience in a service desk or IT support role preferred * Strong technical aptitude ...

TEKsystems

Service Desk Technician

Louisville, KY

$18.75/hr

Fast-paced environment with peak periods requiring heightened responsiveness Qualifications * Entry-level experience in a service desk or IT support role preferred * Strong technical aptitude ...

Planet Fitness

Service Desk

Clinton, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Oak Ridge, TN · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Laurel, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rosedale, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Upper Marlboro, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Shelbyville, TN · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

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Entry Level Service Desk information

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How much do entry level service desk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for entry level service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are entry level service desk jobs?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

Why is Gen Z struggling to get jobs?

Gen Z faces challenges in securing entry-level service desk roles due to limited work experience, high competition, and employers' preference for candidates with technical skills or certifications like CompTIA A+. Additionally, some employers prioritize soft skills such as communication and problem-solving, which may require targeted training or internships for new entrants.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are some common challenges faced by Entry Level Service Desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What job makes $10,000 a month without a degree?

Entry level service desk roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require extensive experience, certifications, or a strong network. Most roles offering such income levels generally demand advanced skills or business ownership rather than entry-level positions.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level project managers, or certain freelance professionals with in-demand skills. These positions often require extensive experience, certifications, or expertise in fields like finance, technology, or consulting, and may involve contract or freelance work with high hourly rates. Entry-level service desk roles generally do not reach this pay level.

What are the key skills and qualifications needed to thrive as an Entry Level Service Desk professional, and why are they important?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

Can I get a helpdesk job with no experience?

Entry level service desk positions often do not require prior experience, but having basic knowledge of computer hardware, software, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your technical ability to employers. Many employers are willing to train candidates with strong communication skills and a willingness to learn.
More about Entry Level Service Desk jobs
What cities are hiring for Entry Level Service Desk jobs? Cities with the most Entry Level Service Desk job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Entry Level Service Desk jobs? States with the most job openings for Entry Level Service Desk jobs include:
Entry Level Service Desk jobs near you

Entry Level Service Desk Specialist

Interactive Process Technology LLC

Huntsville, AL • On-site

Full-time

Posted 20 days ago

Job description

Entry Level Service Desk Specialist
Redstone Arsenal/Huntsville, AL
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
Responsibilities:
  • Provide help desk support for users
  • Provide Tier 1 and 2 level technical support to the AvMC Enterprise as needed
  • Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact
  • Accurately log all service requests not received through the ASC end-user portal into the ASC service management system
  • Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies
  • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting
  • Provide expertise in the software and hardware used by the Government/ provide guidance and resolve issues as needed
  • Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues
  • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting
  • Provide expertise with Account Management-provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when requirements arise for changes in user attributes/ Desktop Applications: MS Office, Adobe, JAVA, and similar applications typically deployed in an office setting /Desktop Support: Setup and administration of personal computing hardware and software (desktop PC, laptop, and tablets) including standard peripherals such as monitors, keyboards, mice, speakers, and web cameras (where applicable)/ Mobile Devices: provide technical assistance for mobile devices to include technical support, guidance, utilization, troubleshooting, and training/ Printers: installation and configuration of desktop printers, network printers, print servers, associated drivers, Common Access Card (CAC) release printing, and associated hardware/software/ Security Management: ensuring desired levels of protection for Federal systems, data, and related assets are achieved (e.g., CAC authentication, access control, encryption, intrusion detection, verification, digital signature, user management, role/privilege management, audit trail capture/analysis, etc.)
  • Support the configuration of new devices and sustainment of existing devices while adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies, procedures, and guidance

Requirements:
  • HS diploma or higher
  • Great communication and organizational skills
  • No experience necessary-will train
  • Active Sec+ or ability to obtain within 4 months
  • Must have the ability to obtain a security clearance (US citizen, etc.)

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
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