ZipRecruiter

Log In

1

Service Desk Intern Jobs (NOW HIRING)

Commonwealth of Massachusetts

Service Desk Intern

Chelsea, MA · Hybrid

$16.25 - $21.75/hr

The Service Desk Intern will also have exposure to troubleshooting and escalating incidents including applications, hardware, password resets, printer configurations, encryption, software updates ...

MSUFCU

Service Desk Intern - Fall 2026

East Lansing, MI · On-site

$15/hr

As a Service Desk Intern, individuals will spend several weeks in a training program consisting of both classroom-based and on-the-job trainings. Topics include member service, MSUFCU culture and ...

OUCU

Service Desk Intern - Fall 2026

East Lansing, MI · On-site

$15/hr

As a Service Desk Intern, individuals will spend several weeks in a training program consisting of both classroom-based and on-the-job trainings. Topics include member service, MSUFCU culture and ...

OUCU

Service Desk Intern - Fall 2026

East Lansing, MI

$15/hr

As a Service Desk Intern, individuals will spend several weeks in a training program consisting of both classroom-based and on-the-job trainings. Topics include member service, MSUFCU culture and ...

Ntiva

Service Desk Intern

Huntington, WV · On-site

$12.75 - $17/hr

Because as one of the fastest-growing Managed Services Companies in the country, we're looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our ...

Ntiva

Service Desk Intern

Huntington, WV

$12.75 - $17/hr

Because as one of the fastest-growing Managed Services Companies in the country, we're looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our ...

Bryan Health

IT Service Desk Intern

Lincoln, NE · On-site

$14.25 - $19/hr

The intern works side-by-side with the home department staff to gain key insights and learning related to the inner workings of the team. They will complete assigned projects and activities and ...

Bryan Health

IT Service Desk Intern

Lincoln, NE · On-site

$14.25 - $19/hr

The intern works side-by-side with the home department staff to gain key insights and learning related to the inner workings of the team. They will complete assigned projects and activities and ...

Imagine IT

IT Service Desk Summer Intern

Wichita, KS · On-site

$15.87 - $19.81/hr

🌟 IT Service Desk Summer Intern 📍 IIT Wichita Office 🕒 Part-Time | Seasonal Summer Internship (July-September 2026) 💵 Compensation: $15.87 - $19.81 per hour At Imagine IT, we believe ...

Imagine IT

IT Service Desk Summer Intern

Wichita, KS · On-site

🌟 IT Service Desk Summer Intern 📍 IIT Wichita Office 🕒 Part-Time | Seasonal Summer Internship (July-September 2026) 💵 Compensation: $15.87 - $19.81 per hour At Imagine IT, we believe ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

What You'll Learn As an IT Help Desk Intern, you'll gain exposure to: * How IT supports a multi ... How technology directly impacts sales, service, and business operations You'll work on simple ...

next page

Showing results 1-20

People also search for

All JobsService Desk Intern Jobs

Service Desk Intern information

See salary details

$9

$17

$25

How much do service desk intern jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for service desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a Service Desk Intern?

A Service Desk Intern is an entry-level role where individuals assist with IT support tasks, such as troubleshooting hardware and software issues, responding to user inquiries, and helping maintain IT systems. This position is typically designed for students or recent graduates looking to gain practical experience in IT support. Service Desk Interns work under the supervision of experienced professionals and help ensure smooth day-to-day operations for end users. The role provides hands-on training and is a great stepping stone toward a full-time IT support or help desk career.

What can I expect in terms of collaboration and mentorship as a Service Desk Intern?

As a Service Desk Intern, you will typically work closely with experienced IT professionals who provide guidance and mentorship throughout your internship. You'll have regular interactions with end-users, IT support staff, and sometimes other departments, allowing you to develop strong communication and problem-solving skills. Many organizations pair interns with a mentor or assign them to a team, fostering a supportive learning environment. This collaboration not only helps you quickly learn technical troubleshooting but also exposes you to industry best practices and career development opportunities.

What are the key skills and qualifications needed to thrive as a Service Desk Intern, and why are they important?

To thrive as a Service Desk Intern, you need a basic understanding of computer systems, troubleshooting, and customer support, often supported by coursework or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong communication, patience, and a problem-solving mindset help you deliver excellent service and build rapport with users. These skills are crucial for resolving technical issues efficiently and ensuring a positive support experience for end users.
What cities are hiring for Service Desk Intern jobs? Cities with the most Service Desk Intern job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Service Desk Intern jobs? States with the most job openings for Service Desk Intern jobs include:
Service Desk Intern jobs near you
Infographic showing various Service Desk Intern job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

Service Desk Intern

Exec Office of Technology Services and Security

Chelsea, MA • On-site

$16.25 - $21.75/hr

Full-time

Posted 11 days ago

Job description

The Executive Office of Technology Services and Security (EOTSS) is the state's lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.
The EOTSS Service Desk Team is responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests received via phone, email, chat, or self-service portal within the IT Management system. Our team diagnoses and resolves problems according to standard operation procedures. We also make sure to maintain accurate and timely documentation of customer issues and resolution. The Service Desk is the first point of contact for Commonwealth End Users and IT partners who are seeking technical assistance within the End User Support Contact Center.
We are seeking a Service Desk Intern who will learn what it is like to be part of day-to-day operations. This individual will observe and participate in telephone calls, advance technical services work, and accounts management work. The Service Desk Intern will also have exposure to troubleshooting and escalating incidents including applications, hardware, password resets, printer configurations, encryption, software updates, messaging (outlook issues), network issues, and Telecom. The individual will work closely with the Service Desk Manager.
The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 7:00AM to 3:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. This job operates in a call center setting. This role routinely uses standard office equipment such as computers, phones, photocopiers.
This internship opportunity is available for immediate hire. The selected candidate will begin employment upon hire and may work part-time or up to 37.5 hours per week (full-time) while academically enrolled. The appointment will continue through June 30, 2027.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.
Duties and Responsibilities:
  • Answer incoming calls professionally and courteously within the specified timeframes and create tickets accordingly.
  • Record, troubleshoot, and track incidents and requests received either through phone, email, or work management system for all tier 1 calls.
  • Perform all tier 1 level triage and support as detailed in the Knowledge Base documentation.
  • Provide a central contact point for fast and effective problem diagnosis, determination and resolution.
  • Escalate customer hardware and software problems effectively to Tier 2 or 3 teams within timeframes outlined in Service Level Agreements.
  • Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review Standards.
  • Alert management of any system or workflow issues or trends (minor or significant) as needed.
  • Communicate and work regularly with other functional groups to ensure all tickets and escalated issues are resolved in a timely manner.
  • Adhere to ticket writing requirements as outlined in the Ticket Management Process.
  • Ensure security protocols and accuracy as it pertains to all Commonwealth business processes.

Key Accountabilities
Incumbents at this level have the decision-making authority to:
  • Diagnose and resolve problems according to standard operating procedures/knowledge base documents.
  • Determine level of support required to escalate/resolve issues.
  • Prioritize and manage workload.
  • Escalate potential major incidents to service desk operations promptly.
  • Maintain documentation as required and notify supervisor or manager of insufficient documentation.
  • Verify and confirm customer data and document as required.

Preferred Knowledge, Skills, and Abilities:
  • IT background with knowledge and skill in applying basic IT principles and practices to address Tier 1 issues.
  • Knowledge of technical infrastructure and applications .
  • Ability to communicate factual and procedural information clearly, orally and in writing.
  • Knowledge of personal computers including hardware, operating systems and application software.
  • Understanding the components of a PC and laptop and the ability to perform basic troubleshooting of problems.
  • Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Access, Skype, SharePoint, OneDrive, Teams and VPN.
  • Ability to maintain accurate documentation and to follow documented procedures and instructions
  • Possess basic knowledge of technical terminology to be able to present ideas in a user-friendly language to non-technical staff and end users.
  • Ability to absorb and retain information quickly as well as prioritize and execute tasks in a high-pressure environment.
  • Exceptional interpersonal and customer service skills with a focus on listening and questioning skills with a keen attention to detail.
  • Experience working in a team-oriented, collaborative and ever-changing technical environment.
  • Ability to adjust to changing situations to meet emergencies or changing program/production requirements.

Qualifications:
First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Apply