ZipRecruiter

Log In

1

Service Desk Intern Jobs in Florida (NOW HIRING)

The HEAT Group

Intern, IT

Miami, FL · On-site

$14.25 - $19.25/hr

Service Desk Intern for the spring to work with a small, knowledgeable team of Service Desk Coordinators under the Service Desk Manager. This is an excellent opportunity for any current student ...

Enterfusion

IT Help Desk Intern

Orlando, FL · On-site

$18/hr

As an IT Help Desk Intern, you will gain invaluable skills while supporting our dedicated IT team. Dive into the world of tech support, troubleshooting, and customer service, and make your mark in ...

next page

Showing results 1-20

All JobsService Desk Intern JobsService Desk Intern Jobs in Florida

Service Desk Intern information

What is a service desk intern?

A Service Desk Intern is an entry-level role where individuals assist with IT support tasks, such as troubleshooting hardware and software issues, responding to user inquiries, and helping maintain IT systems. This position is typically designed for students or recent graduates looking to gain practical experience in IT support. Service Desk Interns work under the supervision of experienced professionals and help ensure smooth day-to-day operations for end users. The role provides hands-on training and is a great stepping stone toward a full-time IT support or help desk career.

What are the key skills and qualifications needed to thrive as a service desk intern?

To thrive as a Service Desk Intern, you need a basic understanding of computer systems, troubleshooting, and customer support, often supported by coursework or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong communication, patience, and a problem-solving mindset help you deliver excellent service and build rapport with users. These skills are crucial for resolving technical issues efficiently and ensuring a positive support experience for end users.

What can I expect in terms of collaboration and mentorship as a service desk intern?

As a Service Desk Intern, you will typically work closely with experienced IT professionals who provide guidance and mentorship throughout your internship. You'll have regular interactions with end-users, IT support staff, and sometimes other departments, allowing you to develop strong communication and problem-solving skills. Many organizations pair interns with a mentor or assign them to a team, fostering a supportive learning environment. This collaboration not only helps you quickly learn technical troubleshooting but also exposes you to industry best practices and career development opportunities.

What are the most commonly searched types of Service Desk jobs in Florida?

The most popular types of Service Desk jobs in Florida are:

What cities in Florida are hiring for Service Desk Intern jobs?

Cities in Florida with the most Service Desk Intern job openings:

Service Desk Intern jobs near you
Infographic showing various Service Desk Intern job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Intern, IT

The HEAT Group

Miami, FL • On-site

$14.25 - $19.25/hr

Part-time

Re-posted 15 hours ago

Key responsibilities

  • Provide first-level help desk support and assistance to internal office end users and I.T. team members.

  • Repair and maintain hardware, including desktop hardware, laser printers, and Ethernet cabling.

  • Monitor and remediate software updates, respond to security threats, and track service requests using a ticket management system.

Job description

Are you currently seeking a internship within a first-class I.T. Department? Did you ever dream of working for a three-time NBA Championship team and the #1 arena in Florida? If so, we are searching for an exceptional I.T. Service Desk Intern for the spring to work with a small, knowledgeable team of Service Desk Coordinators under the Service Desk Manager. This is an excellent opportunity for any current student looking to grow their skillset while working in an exciting environment with The Miami HEAT team and culture.
Essential Duties & Responsibilities:
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.
As our ambitious Intern, we will provide you with the rare opportunity to administer quality remote and onsite support directly to end users, vendors and our customers. Your particular responsibility to our team will consist of handling various desktop hardware and software issues. Additional functions encompass promptly identifying concerns beyond your role and advancing service desk tickets to the appropriate resources as necessary as well as the following:
  • Effectively provide our internal office end users and I.T. team members with first-level help desk support and assistance as well as assistance with Ticketmaster technology.
  • Proficiently repair hardware as needed to reduce help desk incidents and the mean time of repairs.
  • Efficaciously repair and maintain laser printers, and ensure Ethernet patch cabling runs safely and neatly.
  • Actively follow and contribute to improving documentation for procedural I.T. Service Desk task, and serve as our project lead on various small I.T. Service Desk projects.
  • Diligently organize, track and maintain stock for various hardware systems, and utilize your I.T. knowledge to make hardware/software purchasing recommendations.
  • Properly monitor and remediate software updates for desktop applications, and aptly utilize a ticket management system to track, document and maintain all Service Desk requests..
  • Promptly respond to Virus, Malware, and various security threats while implementing preventative measures to minimize risks.
  • Consistently enforce company security settings, software settings and user restrictions to continuously maintain desktop and device compliance policies.

Desired Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Think this sounds like your ideal internship? If so, you must be a current student enrolled in school, and have to be available to work a minimum of 15 hours per week. You will also demonstrate a basic foundation and understanding of the following areas:
  • Basic Microsoft Directory Services DHCP, Active Directory, DNS.
  • Windows user rights and permissions, and Network topology and LAN infrastructure.
  • Microsoft Office/O365 Applications, and Microsoft Windows 7/10.
  • Repair and maintenance of network laser printers as well as desktop/phone/tablet maintenance, repair and installation.

To succeed in our I.T. Department, you will work well in a team environment, welcome constructive criticism and have a positive attitude towards your end users. Think you have what it takes to join our team? Applicants who are qualified will participate in initial screening interview as well as written and hands-on tests. If you are chosen as one of our finalists, you will be asked to come back for a second and final verbal interview.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply