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Service Desk Manager Jobs in Florida (NOW HIRING)

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

The Service Desk Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent ...

V-NET Consulting

Be Seen First

IT Service Desk Manager

Opa Locka, FL · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Service Desk Manager to lead our client support operations and drive excellence in service delivery. This role focuses on leadership, team development, and process management.

V-NET Consulting

Be Seen First

IT Service Desk Manager

Opa Locka, FL · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Service Desk Manager to lead our client support operations and drive excellence in service delivery. This role focuses on leadership, team development, and process management.

Trulieve

IT Service Desk Tech 1

Tallahassee, FL · On-site

  • PTO

Service Desk Manager Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology ...

Trulieve

IT Service Desk Tech 1

Tallahassee, FL · On-site

  • PTO

Service Desk Manager Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology ...

Hosco

Assistant Front Desk Manager

Miami, FL · On-site

$16.75 - $21/hr

Assistant Front Desk Manager The Assistant Front Desk Manager helps deliver industry-leading customer service to our guests by supervising, motivating, and coaching members of the Guest Services team.

Kavaliro

Service Desk Technician

Maitland, FL · On-site

Information Technology Reports To: IT Service Desk Manager About the Role We are looking for a motivated and customer-focused IT Service Desk Technician to join our support team. In this role, you ...

New

Ntiva, Inc.

Service Desk Technician I

Tampa, FL · On-site

Ntiva, Inc. is a Managed Services Provider that values growth, innovation, and teamwork. The Service Desk Technician I role is critical for handling support requests for clients, providing technical ...

The Current Hotel

Front Desk Manager

Tampa, FL · On-site

$55K - $60K/yr

Front Desk Manager oversees front desk operations, ensuring exceptional guest experiences while ... Guest Services : Welcome guests upon arrival, assist with check-in and check-out procedures, and ...

Hosco

Front Desk Manager

Miami, FL · On-site

$16.25 - $21/hr

Front Desk Manager Front Desk Managers are responsible for leading, mentoring, and training a team of individuals who provide exemplary customer service. He/she must maintain guest ratings and ...

Ntiva

Service Desk Technician I

Tampa, FL · On-site

At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.

DELANO SERVICE INC

Front Desk Manager

Miami Beach, FL · On-site

$16.75 - $21.75/hr

This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...

Delano Miami Beach

Front Desk Manager

Miami, FL · On-site

$16.25 - $21/hr

This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...

Kw Property Management

Front Desk Manager

Miami Beach, FL · On-site

$16.75 - $21.75/hr

Front Desk Manager The Front Desk Manager provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all ...

AccorHotel

Front Desk Manager

Miami Beach, FL · On-site

$16.75 - $21.75/hr

This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...

Delano

Front Desk Manager

Miami Beach, FL

$16.75 - $21.75/hr

This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...

AccorHotel

Front Desk Manager

Miami Beach, FL

$16.75 - $21.75/hr

This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...

Ntiva

Service Desk Technician I

Tampa, FL · On-site

At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Florida

Service Desk Manager information

See Florida salary details

$27.3K

$70.6K

$117.3K

How much do service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service desk manager in Florida is $70,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $84,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Florida?

The most popular types of Service Desk jobs in Florida are:

What are popular job titles related to Service Desk Manager jobs in Florida?

For Service Desk Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Florida look for?

The top searched job categories for Service Desk Manager jobs in Florida are:

What cities in Florida are hiring for Service Desk Manager jobs?

Cities in Florida with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,633 per year, or $34 per hour.

Service desk manager

Empire Roofing Today

Altamonte Springs, FL • On-site

$25 - $35/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Lead the Way as Our Service Desk Manager at Empire Roofing Today

Looking to take your career to the next level? Empire Roofing Today, based in Altamonte Springs, FL, is seeking a skilled and motivated Service Desk Manager to join our team. If you have a knack for problem-solving, enjoy leading a team, and have at least one year of experience, this could be the perfect opportunity for you.

What You'll Be Doing

As the Service Desk Manager, you will play a key role in ensuring our service operations run smoothly and efficiently. You'll be the go-to person for managing our service desk team and ensuring that customer needs are met with professionalism and care. Here's a snapshot of your responsibilities:
- Oversee the daily operations of the service desk, ensuring timely and effective support for clients.
- Lead and mentor a team of service desk staff, fostering a positive and productive work environment.
- Develop and implement processes to improve service delivery and efficiency.
- Monitor and analyze performance metrics to ensure service standards are met.
- Act as the primary point of contact for escalated issues, resolving them promptly and effectively.
- Collaborate with other departments to ensure seamless communication and support.

What We're Looking For

We’re seeking a candidate who is organized, proactive, and thrives in a fast-paced environment. To succeed in this role, you’ll need:
- At least 1 year of experience in a similar role or in service desk operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A problem-solving mindset with a focus on delivering exceptional service.
- Familiarity with service desk tools and software is a plus.

Why Join Empire Roofing Today?

At Empire Roofing Today, we pride ourselves on being a trusted name in the industry. We’re a company that values hard work, dedication, and a commitment to excellence. While we don’t currently offer additional benefits, we believe in creating a supportive and collaborative work environment where your contributions are recognized and valued.

Ready to Make an Impact?

If you’re ready to take charge and lead a team to success, we’d love to hear from you! Apply today to join Empire Roofing Today and help us continue to deliver top-notch service to our clients.

Let’s build something great together!


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