Service Desk Manager
Miami, FL · On-site
The Service Desk Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent ...
Service Desk Manager
Miami, FL · On-site
The Service Desk Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent ...
IT Service Desk Supervisor
Clearwater, FL · On-site
Service Desk Manager Location: Remote, unless employee resides in the Tallahassee, FL or Tempe, Arizona metropolitan areas Position Summary: The IT Service Desk Supervisor is responsible for managing ...
IT Service Desk Supervisor
Clearwater, FL · On-site
Service Desk Manager Location: Remote, unless employee resides in the Tallahassee, FL or Tempe, Arizona metropolitan areas Position Summary: The IT Service Desk Supervisor is responsible for managing ...
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IT Service Desk Manager
Opa Locka, FL · On-site
$80K - $100K/yr
We are seeking a Service Desk Manager to lead our client support operations and drive excellence in service delivery. This role focuses on leadership, team development, and process management.
Quick apply
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IT Service Desk Manager
Opa Locka, FL · On-site
$80K - $100K/yr
We are seeking a Service Desk Manager to lead our client support operations and drive excellence in service delivery. This role focuses on leadership, team development, and process management.
Be Seen First
IT Service Desk Manager
Opa Locka, FL · On-site
$80K - $100K/yr
We are seeking a Service Desk Manager to lead our client support operations and drive excellence in service delivery. This role focuses on leadership, team development, and process management.
Quick apply
Be Seen First
IT Service Desk Manager
Opa Locka, FL · On-site
$80K - $100K/yr
We are seeking a Service Desk Manager to lead our client support operations and drive excellence in service delivery. This role focuses on leadership, team development, and process management.
IT Service Desk Tech 1
Tallahassee, FL · On-site
Service Desk Manager Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology ...
IT Service Desk Tech 1
Tallahassee, FL · On-site
Service Desk Manager Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology ...
Assistant Front Desk Manager
Miami, FL · On-site
$16.75 - $21/hr
Assistant Front Desk Manager The Assistant Front Desk Manager helps deliver industry-leading customer service to our guests by supervising, motivating, and coaching members of the Guest Services team.
Assistant Front Desk Manager
Miami, FL · On-site
$16.75 - $21/hr
Assistant Front Desk Manager The Assistant Front Desk Manager helps deliver industry-leading customer service to our guests by supervising, motivating, and coaching members of the Guest Services team.
Service Desk Technician
Maitland, FL · On-site
Information Technology Reports To: IT Service Desk Manager About the Role We are looking for a motivated and customer-focused IT Service Desk Technician to join our support team. In this role, you ...
Service Desk Technician
Maitland, FL · On-site
Information Technology Reports To: IT Service Desk Manager About the Role We are looking for a motivated and customer-focused IT Service Desk Technician to join our support team. In this role, you ...
Service Desk Lead
Tallahassee, FL · On-site
$81K - $120K/yr
Incident Management * Problem Management * Change Enablement * Request Fulfillment * Knowledge Management * Ensures all processes meet federal PWS requirements, quality benchmarks, security ...
New
Service Desk Lead
Tallahassee, FL · On-site
$81K - $120K/yr
Incident Management * Problem Management * Change Enablement * Request Fulfillment * Knowledge Management * Ensures all processes meet federal PWS requirements, quality benchmarks, security ...
New
Front Desk Manager
Tampa, FL · On-site
$55K - $60K/yr
Front Desk Manager oversees front desk operations, ensuring exceptional guest experiences while ... Guest Services : Welcome guests upon arrival, assist with check-in and check-out procedures, and ...
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Front Desk Manager
Tampa, FL · On-site
$55K - $60K/yr
Front Desk Manager oversees front desk operations, ensuring exceptional guest experiences while ... Guest Services : Welcome guests upon arrival, assist with check-in and check-out procedures, and ...
Service Desk Lead
Tallahassee, FL · On-site
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service ... Contributes to IT goals within broad outlines provided by management, providing technical ...
Service Desk Lead
Tallahassee, FL · On-site
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service ... Contributes to IT goals within broad outlines provided by management, providing technical ...
Global Service Desk Technician At Blue Origin, we envision millions of people living and working in ... The technician will be expected to manage a large workload under tight deadlines as this team ...
New
Global Service Desk Technician At Blue Origin, we envision millions of people living and working in ... The technician will be expected to manage a large workload under tight deadlines as this team ...
New
Front Desk Manager
Miami, FL · On-site
$16.25 - $21/hr
Front Desk Manager Front Desk Managers are responsible for leading, mentoring, and training a team of individuals who provide exemplary customer service. He/she must maintain guest ratings and ...
Front Desk Manager
Miami, FL · On-site
$16.25 - $21/hr
Front Desk Manager Front Desk Managers are responsible for leading, mentoring, and training a team of individuals who provide exemplary customer service. He/she must maintain guest ratings and ...
Service Desk Technician I
Tampa, FL · On-site
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
Service Desk Technician I
Tampa, FL · On-site
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
Front Desk Manager
Miami Beach, FL · On-site
$16.75 - $21.75/hr
This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...
Front Desk Manager
Miami Beach, FL · On-site
$16.75 - $21.75/hr
This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...
Front Desk Manager
Miami, FL · On-site
$16.25 - $21/hr
This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...
Front Desk Manager
Miami, FL · On-site
$16.25 - $21/hr
This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...
Front Desk Manager
Miami Beach, FL · On-site
$16.75 - $21.75/hr
Front Desk Manager The Front Desk Manager provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all ...
Front Desk Manager
Miami Beach, FL · On-site
$16.75 - $21.75/hr
Front Desk Manager The Front Desk Manager provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all ...
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
Service Desk Technician I
Tampa, FL · On-site
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
Service Desk Technician I
Tampa, FL · On-site
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
Front Desk Manager
Miami Beach, FL · On-site
$16.75 - $21.75/hr
This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...
Front Desk Manager
Miami Beach, FL · On-site
$16.75 - $21.75/hr
This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for ...
Front Desk Manager
Tampa, FL · On-site
$16 - $20.75/hr
Oversee the daily operation of the Front Office, including Front Desk, Guest Services, and Night ... Utilize LightSpeed PMS to effectively manage Front Office operations, reservations, room ...
Front Desk Manager
Tampa, FL · On-site
$16 - $20.75/hr
Oversee the daily operation of the Front Office, including Front Desk, Guest Services, and Night ... Utilize LightSpeed PMS to effectively manage Front Office operations, reservations, room ...
Service Desk Manager information
See Florida salary details
$27.3K - $35.5K
6% of jobs
$35.5K - $43.6K
6% of jobs
$43.6K - $51.8K
9% of jobs
$53.4K is the 25th percentile. Wages below this are outliers.
$51.8K - $60K
19% of jobs
The median wage is $65.3K / yr.
$60K - $68.2K
15% of jobs
$68.2K - $76.4K
12% of jobs
$81.1K is the 75th percentile. Wages above this are outliers.
$76.4K - $84.6K
14% of jobs
$84.6K - $92.8K
5% of jobs
$92.8K - $101K
5% of jobs
$101K - $109.1K
5% of jobs
$109.1K - $117.3K
3% of jobs
$27.3K
$70.6K
$117.3K
How much do service desk manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for service desk manager in Florida is $70,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $84,100.00 per year, depending on experience, location, and employer.
What is a service desk manager?
A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the key skills and qualifications needed to thrive as a service desk manager?
To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.
What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?
Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.
What is the difference between Service Desk Manager vs Help Desk Supervisor?
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
How much do service desk managers make in the US?
Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.
What are the most commonly searched types of Service Desk jobs in Florida?
The most popular types of Service Desk jobs in Florida are:
What are popular job titles related to Service Desk Manager jobs in Florida?
For Service Desk Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Florida look for?
The top searched job categories for Service Desk Manager jobs in Florida are:
What cities in Florida are hiring for Service Desk Manager jobs?
Cities in Florida with the most Service Desk Manager job openings:
ChenMed rating
8.4
Based on 40 frontline employees who took The Breakroom Quiz
1st of 242 rated social care providers
Job description
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Service Desk Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent information on all IT services delivered to business. He/She ensures and verifies service performance against stated Service Level Agreements while overseeing and managing a vertical within the IT organization. The Associate IT Resource Manager is responsible and accountable for day-to-day service operations and performance. The incumbent establishes and directs the strategic long-term goals, policies and procedures for development, service, operations, COTS applications or application development environments, supporting a national business across multiple business units.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
KNOWLEDGE, SKILLS AND ABILITIES:
PAY RANGE:
$99,369 - $141,957 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Service Desk Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent information on all IT services delivered to business. He/She ensures and verifies service performance against stated Service Level Agreements while overseeing and managing a vertical within the IT organization. The Associate IT Resource Manager is responsible and accountable for day-to-day service operations and performance. The incumbent establishes and directs the strategic long-term goals, policies and procedures for development, service, operations, COTS applications or application development environments, supporting a national business across multiple business units.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Manages, coordinates, plans and leads technology-related activities within a single, functional IT Service Delivery domain including: analysis, development, and administration of tactical initiatives within that functional area. Provides leadership and customer support by meeting staffing needs through the hiring, training, counseling, evaluating, supervising and managing of direct reports.
- Monitors performance of information technology systems, infrastructure, operations, products, applications and/or field technicians to determine cost and productivity levels, and to make recommendations for improvements.
- Helps define strategy and processes for defined, functional IT area.
- Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
- Oversees a centralized technical support and help desk team for a wide variety of corporate customers and technical assets.
- Ensures service operations meet and/or exceed stated Service Level Agreements and Operational Level Agreements.
- Manages relationships with IT vendors, service providers and contractors to ensure quality and cost control requirements are achieved.
- Defines and develops the overall service measurement framework that determines service efficiency.
- Grows and develops a team of IT professionals in technical proficiency and in service delivery effectiveness.
- Guides direct reports and peers in functional job area regarding policies, practices and procedures.
- Supervises 1-3 professional and para-professional level employees. Sets goals and objectives for achievement of operational results. Coaches, reviews and delegates work to team.
- Ensures consistent delivery for all direct reports, monitors well-being and needs of team members and acts as required to ensure ongoing success.
- Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Highly-developed business acuity and acumen
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems and phone systems
- Familiar with technology being applied by the team and the functional area in which they operate. Journeyman knowledge of leadership best practices and standards applied by the company
- Strong critical thinking and decision-making skills
- Excellent project management skills and strong ability to prioritize
- Firm grasp on information technology and operations best practices
- Proficient knowledge of technical management, information analysis and/or computer hardware/software systems
- Fundamental knowledge in data center management and data governance
- Hands-on experience with computer networks, network administration and/or network installation
- Ability to perform independently with minimal to no direct supervision. Expectation of weekly touchpoints with leader
- Proven ability to manage personnel through accomplishment of business delivery for team. Encourages career growth and personal growth for all team members
- Ability to positively impact peer-to-peer interactions, leading by example. Must possess the ability to effectively address any potential dysfunctions
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally, regionally and nationwide up to 15% of the time
- Spoken and written fluency in English
- This job requires use and exercise of independent judgment
- BA/BS degree in Information Technology, Computer Information, Business Administration or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
- A minimum of 5 years of professional work experience in the IT industry required
- A minimum of 1 years of experience in a supervisory/management position required
- IT certification preferred
PAY RANGE:
$99,369 - $141,957 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
About ChenMed
Sourced by ZipRecruiter
We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.
Industry
Health care and social assistance
Company size
5,001 - 10,000 Employees
Headquarters location
Miami, FL, US
Year founded
1985