Service Desk Manager
Miami, FL · On-site
Service Desk Manager We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and ...
Service Desk Manager
Miami, FL · On-site
Service Desk Manager We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and ...
Service Desk Manager We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and ...
Service Desk Manager We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and ...
Service Desk Manager
Miami, FL · On-site
Service Desk Manager We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and ...
Service Desk Manager
Miami, FL · On-site
Service Desk Manager We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and ...
Service Desk Manager
Lutz, FL · Hybrid
$80K/yr
As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love's computer systems, VoIP phones ...
Service Desk Manager
Lutz, FL · Hybrid
$80K/yr
As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love's computer systems, VoIP phones ...
Service Desk Manager
$80K/yr
As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love's computer systems, VoIP phones ...
Service Desk Manager
$80K/yr
As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love's computer systems, VoIP phones ...
Service Desk Manager
Lutz, FL · On-site
$80K/yr
As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love's computer systems, VoIP phones ...
Quick apply
Service Desk Manager
Lutz, FL · On-site
$80K/yr
As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love's computer systems, VoIP phones ...
Service Desk Manager
Lutz, FL · On-site
$80K/yr
As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love's computer systems, VoIP phones ...
Service Desk Manager
Lutz, FL · On-site
$80K/yr
As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love's computer systems, VoIP phones ...
Service Desk Manager
Miami, FL · On-site
The Service Desk Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent ...
Service Desk Manager
Miami, FL · On-site
The Service Desk Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent ...
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: * Serve as a primary ...
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: * Serve as a primary ...
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: * Serve as a primary ...
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: * Serve as a primary ...
Enterprise Service Desk Manager
Doral, FL · On-site
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: * Serve as a primary ...
Enterprise Service Desk Manager
Doral, FL · On-site
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: * Serve as a primary ...
IT Service Desk Tech 3
Tallahassee, FL · On-site
Information Technology Reports to: IT Service Desk Manager FLSA Status: Exempt Location: Remote ROLE SUMMARY: The IT (Information Technology) Service Desk Tech is a role that requires a customer ...
IT Service Desk Tech 3
Tallahassee, FL · On-site
Information Technology Reports to: IT Service Desk Manager FLSA Status: Exempt Location: Remote ROLE SUMMARY: The IT (Information Technology) Service Desk Tech is a role that requires a customer ...
Information Technology Reports to: IT Service Desk Manager FLSA Status: Exempt Location: Remote ROLE SUMMARY: The IT (Information Technology) Service Desk Tech is a role that requires a customer ...
Information Technology Reports to: IT Service Desk Manager FLSA Status: Exempt Location: Remote ROLE SUMMARY: The IT (Information Technology) Service Desk Tech is a role that requires a customer ...
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: * Serve as a primary ...
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: * Serve as a primary ...
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
Service Desk Technician I
Tampa, FL · On-site
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
Service Desk Technician I
Tampa, FL · On-site
At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This position handles all support requests made to the Service Desk for our client base.
Front Desk Manager
Tampa, FL · On-site
$16 - $20.75/hr
Front Desk Manager Department: Various Reports to: Site Director Job Type: Non-Exempt Arch ... With a North American footprint, a diverse client portfolio, and a highly trained service team, we ...
Front Desk Manager
Tampa, FL · On-site
$16 - $20.75/hr
Front Desk Manager Department: Various Reports to: Site Director Job Type: Non-Exempt Arch ... With a North American footprint, a diverse client portfolio, and a highly trained service team, we ...
Front Desk Manager
Titusville, FL · On-site
$14 - $18/hr
At Hampton Inn Titusville, we're looking for a Front Desk Manager to lead our guest services team and deliver the friendly, reliable service our guests expect - and deserve. This is your opportunity ...
Front Desk Manager
Titusville, FL · On-site
$14 - $18/hr
At Hampton Inn Titusville, we're looking for a Front Desk Manager to lead our guest services team and deliver the friendly, reliable service our guests expect - and deserve. This is your opportunity ...
Front Desk Manager
$16.75 - $21.75/hr
Train, mentor, and motivate front desk staff to deliver outstanding service * Handle guest ... Manage room inventory and maximize revenue through effective room management strategies * Conduct ...
Front Desk Manager
$16.75 - $21.75/hr
Train, mentor, and motivate front desk staff to deliver outstanding service * Handle guest ... Manage room inventory and maximize revenue through effective room management strategies * Conduct ...
Front Desk Manager
$16.75 - $21.75/hr
The Front Desk Manager provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the ...
Quick apply
Front Desk Manager
$16.75 - $21.75/hr
The Front Desk Manager provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the ...
Service Desk Manager information
See Florida salary details
$27.3K - $35.5K
6% of jobs
$35.5K - $43.6K
6% of jobs
$43.6K - $51.8K
9% of jobs
$53.4K is the 25th percentile. Wages below this are outliers.
$51.8K - $60K
19% of jobs
The median wage is $65.3K / yr.
$60K - $68.2K
15% of jobs
$68.2K - $76.4K
12% of jobs
$81.1K is the 75th percentile. Wages above this are outliers.
$76.4K - $84.6K
14% of jobs
$84.6K - $92.8K
5% of jobs
$92.8K - $101K
5% of jobs
$101K - $109.1K
5% of jobs
$109.1K - $117.3K
3% of jobs
$27.3K
$70.6K
$117.3K
How much do service desk manager jobs pay per year?
As of Jul 27, 2026, the average yearly pay for service desk manager in Florida is $70,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $84,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?
To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.
What is the difference between Service Desk Manager vs Help Desk Supervisor?
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?
Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.
What is a Service Desk Manager?
A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Florida? The most popular types of Service Desk jobs in Florida are:
What are popular job titles related to Service Desk Manager jobs in Florida? For Service Desk Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Florida look for? The top searched job categories for Service Desk Manager jobs in Florida are:
What cities in Florida are hiring for Service Desk Manager jobs? Cities in Florida with the most Service Desk Manager job openings:
Full-time
Medical, Dental, Vision, Retirement
Posted 12 days ago
Lennar rating
8.0
Based on 46 frontline employees who took The Breakroom Quiz
21st of 80 rated construction
Job description
Service Desk Manager
We Are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Service Desk Manager at Lennar is responsible for the day-to-day leadership of the IT Service Desk team, ensuring the consistent delivery of high-quality technical support across the organization. This role oversees daily operations and applies industry-standard KPIs, AI-driven automation, and quality assurance programs to keep the team running efficiently. The Service Desk Manager builds and develops a high-performing team and ensures service desk operations meet Lennar's service standards and expectations.
A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
Requirements
Physical & Office/Site Presence Requirements
Attendance at the Dallas or Miami offices during regular work hours is an essential function of this job.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
We Are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Service Desk Manager at Lennar is responsible for the day-to-day leadership of the IT Service Desk team, ensuring the consistent delivery of high-quality technical support across the organization. This role oversees daily operations and applies industry-standard KPIs, AI-driven automation, and quality assurance programs to keep the team running efficiently. The Service Desk Manager builds and develops a high-performing team and ensures service desk operations meet Lennar's service standards and expectations.
A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
- Lead, manage, and develop a large, high-performance IT Service Desk team, including setting and enforcing performance management standards.
- Establish, monitor, and continuously improve industry-standard KPIs including First Call Resolution (FCR), Average Speed of Answer (ASA), call handle time, and abandoned rate.
- Leverage AI tools to automate service desk tasks and improve operational efficiency.
- Manage a high-volume Service Desk environment, ensuring timely and effective resolution of IT issues.
- Maintain and execute performance management standards in compliance with company standards.
- Execute controls and compliance requirements in alignment with company and regulatory standards.
- Implement and maintain security and social engineering protocols to protect the organization.
- Develop, implement, and maintain quality assurance standards across the service desk.
- Deploy and enhance self-service capabilities to reduce ticket volume and improve user experience.
- Drive knowledge management practices including documentation creation and maintenance.
- Lead the operational cadence: daily management reports, ABD follow-ups, attendance reporting, and recurring ticket hygiene.
- Produce and maintain ServiceNow dashboards and reporting to track team performance and service delivery.
Requirements
- 5+ years of relevant IT support/service desk experience.
- Bachelor's degree or equivalent; ITIL certifications preferred.
- Proven track record establishing and maintaining a service desk for large Fortune 500 companies.
- Documented experience leading large, high-performance teams with performance management standards.
- Proven track record with industry-standard KPIs including FCR, ASA, call handle time, and abandoned rate.
- Experience leveraging AI to automate service desk tasks.
- Proven track record managing teams in a high-volume Service Desk environment.
- Ability to execute controls and compliance requirements.
- Familiarity with security and social engineering protocols.
- Proven track record implementing and maintaining quality assurance standards.
- Experience deploying and enhancing self-service capabilities.
- Documented history of knowledge management and creation.
- Mastery of ServiceNow reporting tools or dashboards.
- Demonstrated ability to execute the lead operational cadence.
Physical & Office/Site Presence Requirements
Attendance at the Dallas or Miami offices during regular work hours is an essential function of this job.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
About Lennar
Sourced by ZipRecruiter
Since 1954, Lennar has built over one million new homes for families across America. We build in some of the nation’s most popular cities, and our communities cater to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or Active Adult.
Industry
Construction
Company size
5,001 - 10,000 Employees
Headquarters location
Miami, FL, US
Year founded
1954