Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...
Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...
Problem Support Manager
Orlando, FL · On-site
Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...
Problem Support Manager
Orlando, FL · On-site
Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...
Problem Support Manager
Orlando, FL · On-site
Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...
Problem Support Manager
Orlando, FL · On-site
Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...
SCRUM MASTER L1
Jacksonville, FL · On-site
$60K - $135K/yr
The Problem Manager leads structured analysis of incident data to identify root causes, coordinates cross-functional remediation efforts, and ensures permanent fixes or effective workarounds are ...
SCRUM MASTER L1
Jacksonville, FL · On-site
$60K - $135K/yr
The Problem Manager leads structured analysis of incident data to identify root causes, coordinates cross-functional remediation efforts, and ensures permanent fixes or effective workarounds are ...
Information Technology_USA - USA_Engineer
Jacksonville, FL · On-site
$52.75 - $70.25/hr
Incident, Problem & Change Management Lead and manage major incidents (P1/P2) and drive resolution to minimize business impact. Perform root cause analysis (RCA) and implement preventive measures.
Information Technology_USA - USA_Engineer
Jacksonville, FL · On-site
$52.75 - $70.25/hr
Incident, Problem & Change Management Lead and manage major incidents (P1/P2) and drive resolution to minimize business impact. Perform root cause analysis (RCA) and implement preventive measures.
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation-validating ...
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation-validating ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$14.25 - $19/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$14.25 - $19/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · Hybrid
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · Hybrid
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · Hybrid
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · Hybrid
$15 - $19.75/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$14.25 - $19/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$14.25 - $19/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$14.25 - $19/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Problem Management Associate
Tampa, FL · On-site
$14.25 - $19/hr
Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...
Incident Problem Manager information
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Florida? For Incident Problem Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Florida look for? The top searched job categories for Incident Problem Manager jobs in Florida are:
What cities in Florida are hiring for Incident Problem Manager jobs? Cities in Florida with the most Incident Problem Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted yesterday
Job description
MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.
Responsible for managing the lifecycle of all network infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors. Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis. Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process. Responsible for ensuring that all problems are properly resolved and closed. Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
- Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA
- Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
- A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
- Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
- Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
- Showcase leadership abilities by managing projects and teams.
- Be proficient in project management and have knowledge of security and compliance issues.
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
Insurance (medical, dental vision)
Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
401k Plan with Employer Matching Contribution
11 Company-Paid Holidays
Tuition Assistance
Voluntary Benefit Programs
Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.