Microtech
Microtech

60 Microtech Jobs Hiring Near You

MicroTech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech is currently seeking a Network Operations Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

Network Program Manager

Orlando, FL ยท On-site

$108K - $108K/yr

Overview MicroTech is currently seeking a Network Program Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

Overview MicroTech is seeking a highly accomplished Vice President of Federal Business Development & Capture to lead strategic growth initiatives and expand the company's presence across priority ...

$100K - $250K/yr

Overview MicroTech is seeking a dynamic and results-driven Director of Sales to lead our efforts in expanding our client base and driving IT sales for networking services and IT solutions. With a ...

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

Overview MicroTech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer ...

Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

Overview MicroTech is currently seeking a Network Operations Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

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Infographic showing various job openings at Microtech in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, and 10% Hybrid job distribution.
Network Operations Center Tier 1 Shift Lead

Network Operations Center Tier 1 Shift Lead

MicroTech

Orlando, FL โ€ข On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago


Job description

Overview
MicroTech is currently seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.
Responsibilities
The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts. This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency. Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers. This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.
Qualifications
  • Relevant certifications such as ITIL v3, CompTIA, CCNA
  • A minimum of five (5) years' relevant experience in Tier 1 support operations
  • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
  • Hands-on experience with network monitoring tools and ticketing systems.
  • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
  • Effective communication skills for interacting with customers, technical teams, and management.

General Information
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITILยฎ management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
โ€ข Insurance (medical, dental vision)
โ€ข Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
โ€ข 401k Plan with Employer Matching Contribution
โ€ข 11 Company-Paid Holidays
โ€ข Tuition Assistance
โ€ข Voluntary Benefit Programs
โ€ข Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.