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Director Service Desk Jobs in Florida (NOW HIRING)

Higcapital

Lead Analyst, Service Desk

Coral Gables, FL · On-site

G. family of funds includes private equity, growth equity, real estate, direct lending, special ... I.G. Capital is seeking a Lead Analyst, Service Desk, to oversee day-to-day operations of the ...

Higcapital

Lead Analyst, Service Desk

Miami, FL · On-site

G. family of funds includes private equity, growth equity, real estate, direct lending, special ... I.G. Capital is seeking a Lead Analyst, Service Desk, to oversee day-to-day operations of the ...

Occam Solutions

Sr Service Desk Technician

Tampa, FL

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly ... May serve as the functional lead of a team to direct and monitor other technicians in the ...

Occam Solutions

Sr Service Desk Technician

Tampa, FL · On-site

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly ... provide direct support to USSOCOM customers located throughout the world. • Determine which ...

Msmc

Service Desk Associate II

Miami Beach, FL · On-site

Summary: The Service Desk Associate II provides advanced technical support to end users by ... directed by supervisor. Shares expertise with entry level peers leading them in the resolution of ...

NetCov

Service Desk Specialist - Onsite

Tallahassee, FL · On-site

$46K - $61K/yr

About the Role The Service Desk Specialist role provides technical support to clients, addressing ... Potential for on-sites at customer offices, which would be directed by the Team Lead as the team ...

New

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Service Desk Tier 1 Technician will also provide first contact support for all internal ... Knowledge of Citrix Virtual Desktop, Citrix Director, Citrix Workspace, and Microsoft Virtual ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Service Desk Tier 1 Technician will also provide first contact support for all internal ... Knowledge of Citrix Virtual Desktop, Citrix Director, Citrix Workspace, and Microsoft Virtual ...

MUFG

Service Desk Analyst

Tampa, FL · On-site

$38/hr

The Service Desk Tier 1 Technician will also provide first contact support for all internal ... Knowledge of Citrix Virtual Desktop, Citrix Director, Citrix Workspace, and Microsoft Virtual ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

The Service Desk Manager is responsible for technology business leadership and vision in IT Service ... Guides direct reports and peers in functional job area regarding policies, practices and procedures.

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

Responsibilities : • Plan, organize, and direct the daily operations of the IT Service Desk, including Tier 2 and Tier 3 support. • Perform all supervisory and administrative duties associated ...

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Director Service Desk information

See Florida salary details

$7

$28

$75

How much do director service desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for director service desk in Florida is $28.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.55 and $38.30 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a director service desk?

A Director Service Desk is responsible for overseeing the entire service desk operation within an organization. This includes managing staff, setting customer service standards, implementing best practices, and ensuring that IT support services meet business needs. They also analyze service desk performance, drive continuous improvement, and collaborate with other IT leaders to align support services with organizational goals. The director often communicates with upper management to report on metrics, budgets, and strategic initiatives.

What are the key skills and qualifications needed to thrive as a director service desk?

To thrive as a Director Service Desk, you need extensive experience in IT service management, strategic leadership, and a solid understanding of service desk operations, often backed by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and certifications such as ITIL or HDI are typically required. Exceptional communication, problem-solving, and team leadership skills help in managing diverse teams and driving continuous improvement. These competencies are essential for ensuring high-quality support, optimizing performance, and aligning IT services with organizational goals.

What are some common challenges faced by a director service desk, and how can they be addressed?

As a Director of Service Desk, you may encounter challenges such as managing high ticket volumes, maintaining consistent service quality, and motivating a diverse team. Balancing rapid response times with thorough issue resolution requires strong process optimization and the effective use of key performance indicators. Additionally, fostering collaboration across IT, operations, and customer service departments is crucial for resolving complex issues and driving continuous improvement. Proactive communication, regular training, and leveraging automation tools can help address these challenges effectively.

What is the difference between Director Service Desk vs Service Desk Manager?

AspectDirector Service DeskService Desk Manager
ResponsibilitiesOversees multiple service desk teams, strategic planning, and high-level policy developmentManages daily operations, team supervision, and service delivery
Required CredentialsBachelor's degree, ITIL certification, extensive experience in IT service managementBachelor's degree, ITIL certification, experience in service desk operations
Work EnvironmentSenior leadership setting, strategic meetings, cross-department collaborationOperational environment, team management, customer interaction

The main difference between a Director Service Desk and a Service Desk Manager lies in scope and strategic focus. The Director oversees multiple teams and sets long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in IT service management, but the Director's role is more strategic and high-level.

What are the most commonly searched types of Service Desk jobs in Florida?

The most popular types of Service Desk jobs in Florida are:

What are popular job titles related to Director Service Desk jobs in Florida?

For Director Service Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Director Service Desk jobs in Florida look for?

The top searched job categories for Director Service Desk jobs in Florida are:

What cities in Florida are hiring for Director Service Desk jobs?

Cities in Florida with the most Director Service Desk job openings:

Director Service Desk jobs near you
Infographic showing various Director Service Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,992 per year, or $28.8 per hour.

Lead Analyst, Service Desk

HIG Capital LLC

Coral Gables, FL • On-site

Full-time

Posted 11 days ago

Key responsibilities

  • Oversee day-to-day operations of the Service Desk, ensuring incident resolution and SLA adherence.

  • Serve as the primary escalation point for complex technical issues across hardware, software, and network systems.

  • Lead and mentor the Service Desk team to develop technical skills and improve service quality.

Job description

Firm Overview:
H.I.G. Capital is a leading global private equity investment firm with $75 billion of assets under management with a focus on the mid cap segment of the market. The H.I.G. family of funds includes private equity, growth equity, real estate, direct lending, special situation credit, and growth-stage healthcare. We focus on providing capital to businesses with attractive growth potential and align ourselves with committed management teams and entrepreneurs to help grow businesses of significant value. Our team of over 500 investment professionals has substantial operating, consulting, technology, and financial management experience, enabling us to contribute meaningfully to our portfolio companies. H.I.G. is based in Miami, with offices in Atlanta, Boston, Chicago, Los Angeles, New York, and San Francisco, and affiliate offices in Hamburg, London, Luxembourg, Madrid, Milan, and Paris in Europe as well as Bogotá, Rio de Janeiro, and São Paulo in Latin America, Dubai in the Middle East, and Hong Kong in Asia.
Role Overview:
H.I.G. Capital is seeking a Lead Analyst, Service Desk, to oversee day-to-day operations of the Service Desk team and provide expert-level technical support across the firm. This role is ideal for a highly experienced IT professional with strong leadership skills, capable of managing complex issues, driving process improvements, and mentoring a team of analysts. This is a 100% onsite role, requiring an annual rotation between our Coral Gables, Florida and Miami/Brickell, Florida offices.
The Lead Analyst will act as the primary escalation point for complex technical issues, supports IT management in driving service improvements, and mentors Service Desk analysts to elevate technical capability and service quality. This is a hands-on role requiring deep technical expertise, strong communication skills, and the ability to lead through influence rather than direct management authority.
Role Responsibilities:
  • Lead and mentor the Service Desk team, including Junior Analysts and IT Interns, fostering technical skill development and professional growth.
  • Serve as the primary escalation point for complex Tier 2-3 incidents across hardware, software, mobile devices, enterprise applications, and network systems.
  • Oversee day-to-day operations of the Service Desk, ensuring timely incident resolution and adherence to service level agreements (SLAs).
  • Collaborate with IT management to develop, implement, and improve IT support processes and procedures.
  • Provide strategic input on IT initiatives, system upgrades, and new technology deployments to enhance productivity and security.
  • Maintain and manage IT assets, including imaging, configuration, and lifecycle management, ensuring accuracy of inventory and compliance with policies.
  • Monitor enterprise IT systems, including endpoint security solutions, network devices, and alerting/monitoring tools, proactively addressing potential issues.
  • Work closely with internal teams and business stakeholders to provide enhanced support for key leaders and high-priority initiatives.
  • Document and maintain knowledge base articles, service desk procedures, and escalation protocols to ensure knowledge continuity.
  • Participate in vendor management, liaising with external support organizations as necessary for complex technical issues.

Requirements & Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or related field: or a high school diploma with equivalent work experience.
  • 5+ years of hands-on Service Desk or IT support experience in enterprise environments, including leadership or supervisory experience.
  • Expert-level knowledge of Microsoft Windows 10/11, Office 365/Microsoft 365, SCCM, Intune, and enterprise desktop support.
  • Strong expertise in Windows Server OS, VMware, networking, Cisco/Fortinet devices, firewalls, and endpoint security solutions.
  • Experience with monitoring and alerting tools such as PRTG, LogicMonitor, or similar.
  • Proven ability to lead, mentor, and develop IT teams, balancing hands-on support with leadership responsibilities.
  • Exceptional analytical, problem-solving, and communication skills, with ability to convey technical solutions to non-technical stakeholders.
  • Strong organizational skills and ability to prioritize multiple competing demands in a fast-paced environment.
  • Ability to handle confidential information and act with discretion.
  • Certifications preferred: CompTIA A+, CompTIA Network+, Azure Fundamentals (AZ-900), and Azure Administrator Associate (AZ-104).
  • Physical ability to lift, carry, push, or pull up to 25 lbs.

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