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Customer Service Level Two Jobs in Florida (NOW HIRING)

MarineMax

Level II Service Team Leader

Saint Petersburg, FL · On-site

$15.25 - $20/hr

OVERVIEW: The Level 2 Service Team Leader is responsible for coordinating the service, rigging ... Responsibilities include working with the customer (either internal or external) to obtain the ...

MarineMax

Level II Service Team Leader

Fort Myers, FL · On-site

$14 - $18.50/hr

OVERVIEW: The Level 2 Service Team Leader is responsible for coordinating the service, rigging ... Responsibilities include working with the customer (either internal or external) to obtain the ...

Global Channel Management

Customer Service Clerk

Largo, FL · On-site

$13.50 - $16.50/hr

Customer Service Clerk Largo, FL, United States $ 20.00 - 21.00 (US Dollar) Customer Service Clerk ... Level Agreements and Branch Metrics. * Maintain a strong knowledge of industry and company ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Customer service orientation and a commitment to delivering high-quality support. * Relevant ...

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All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Florida

Customer Service Level Two information

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
What are popular job titles related to Customer Service Level Two jobs in Florida? For Customer Service Level Two jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Florida look for? The top searched job categories for Customer Service Level Two jobs in Florida are:
What cities in Florida are hiring for Customer Service Level Two jobs? Cities in Florida with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Customer Service Rep II (935)

Customer Service Rep II (935)

Lifestream Behavioral Center

Leesburg, FL • On-site

$13.75 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Job Purpose:
- The Customer Service Rep II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role involves handling more complex customer interactions and requires a deep understanding of company services and policies to effectively assist clients.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy.
- Resolve customer issues by clarifying the complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain a high level of product and service knowledge to effectively assist customers and provide accurate information.
- Document customer interactions, transactions, comments, and complaints in the customer service database.
- Collaborate with other departments to address and resolve complex customer issues.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Assist in training new customer service representatives by sharing expertise and best practices.
- Uphold the company's values and ensure a high standard of service is delivered consistently.
Required Education:
- High school diploma or equivalent (Associate's degree in a related field preferred)
Required Experience:
- Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral health setting
- Experience working with diverse populations and understanding of cultural sensitivity
- Proven track record of effectively handling high-volume customer interactions
Required Skills and Abilities:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software and Microsoft Office Suite
- Ability to manage time effectively and handle multiple tasks simultaneously
- Demonstrated ability to remain calm and professional in stressful situations
- Strong interpersonal skills with the ability to build rapport with clients and colleagues
- Ability to work independently as well as part of a team in a fast-paced environment
LifeStream Benefits

  • Health/Dental/Vision Insurance
  • Short Term Disability
  • Pension Plan
  • 403(b)
  • PTO (Over 4 weeks your 1st year!)
  • Flexible Work Schedules
  • Tuition Reimbursement Program
  • Free Telehealth Services
  • And More!

Important Notice
As part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening Clearinghouse
LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.

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