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Customer Service Level Two Jobs in Florida (NOW HIRING)

NFI Industries

Level II Technician

Auburndale, FL · On-site

$32K - $41K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

MarineMax

Level II Service Team Leader

Fort Myers, FL · On-site

$14 - $18.50/hr

OVERVIEW: The Level 2 Service Team Leader is responsible for coordinating the service, rigging ... Responsibilities include working with the customer (either internal or external) to obtain the ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Customer service orientation and a commitment to delivering high-quality support. * Relevant ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Customer service orientation and a commitment to delivering high-quality support. * Relevant ...

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All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Florida

Customer Service Level Two information

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
What are popular job titles related to Customer Service Level Two jobs in Florida? For Customer Service Level Two jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Florida look for? The top searched job categories for Customer Service Level Two jobs in Florida are:
What cities in Florida are hiring for Customer Service Level Two jobs? Cities in Florida with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Customer Service Representative II (68)

Customer Service Representative II (68)

LifeStream Behavioral Center

Clermont, FL • On-site

$15.91/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Job Purpose:
- The Customer Service Representative II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves handling complex customer interactions, offering solutions, and maintaining a high level of professionalism to support the organization's mission of delivering quality behavioral health services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
- Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
- Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
- Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
- Identify opportunities to improve customer service processes and contribute to the development of best practices.
- Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
- Support the training and mentoring of new customer service representatives as needed.
- Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.
Required Education:
- High school diploma or equivalent required.
- Associate's degree or higher in a related field preferred.
Required Experience:
- Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral center setting.
- Proven track record of effectively handling customer inquiries and resolving issues.
- Experience working with diverse populations and understanding of cultural sensitivities.
Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with clients and colleagues.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated problem-solving skills and ability to think critically.
- High level of empathy and patience when dealing with clients facing challenging situations.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
LifeStream Benefits
  • Health/Dental/Vision Insurance
  • Short Term Disability
  • Pension Plan
  • 403(b)
  • PTO (Over 4 weeks your 1st year!)
  • Flexible Work Schedules
  • Tuition Reimbursement Program
  • Free Telehealth Services
  • And More!

Important Notice
As part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening Clearinghouse
LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.

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