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Help Desk Level 2 Jobs in Florida (NOW HIRING)

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

Yes Position Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ... Level Agreement (SLA) compliance. * Experience with remote desktop management, enterprise device ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Level Agreement (SLA) compliance. * Experience with remote desktop management, enterprise device ...

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

MSP Help Desk Technician 2 Department: Operations / Help Desk Services Reports To: Service Desk ... In this intermediate-level position, you will be the second level of technical assistance to our ...

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Help Desk Level 2 information

See Florida salary details

$9

$17

$25

How much do help desk level 2 jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for help desk level 2 in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are popular job titles related to Help Desk Level 2 jobs in Florida?

For Help Desk Level 2 jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 2 jobs in Florida look for?

The top searched job categories for Help Desk Level 2 jobs in Florida are:

Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Help Desk Technician (Level 2)

Medlink Management Services, Inc.

Lake Butler, FL • On-site

$18.25 - $24.75/hr

Full-time

Posted 16 days ago

Job description

Description:

Description

Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, inpatient short-term rehab, outpatient rehabilitation services, laboratory, and radiology services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment.


We are seeking an experienced Help Desk Support Technician (Level 2) to provide advanced technical support and resolve escalated issues for internal users. This position is responsible for diagnosing and resolving complex hardware, software, and network-related problems that require advanced technical knowledge and troubleshooting skills. The role will also collaborate with network administrators and other IT professionals to support and maintain IT infrastructure, while providing guidance and mentorship to Level 1 support staff. The ideal candidate will demonstrate strong technical expertise, critical-thinking and problem-solving skills, and a commitment to delivering efficient, high-quality technical support.


Please note: This is not a remote or hybrid position.


Essential Duties & Responsibilities

  • Escalation Support: Resolve complex tickets escalated by Level 1 technicians.
  • Advanced Troubleshooting: Diagnose deep operating system, registry, and hardware failures.
  • Network & Infrastructure: Troubleshoot local network connectivity, VPNs, and server access.
  • System Administration: Manage user permissions, groups, and policies in Active Directory.
  • Deployment: Configure, image, and deploy new employee workstations and hardware.
  • Mentorship: Provide guidance and technical training to Level 1 support team members.
  • Root Cause Analysis: Identify recurring technical trends to prevent systemic IT issues. [
Requirements:

Qualifications & Skills

  • Education: Associate or Bachelor's degree in IT, or equivalent professional experience.
  • Certifications: CompTIA Network+, Security+, Microsoft Certified, or Cisco CCNA preferred.
  • Experience: 2–5 years of dedicated IT help desk or desktop support experience.
  • Technical Depth: Advanced knowledge of Windows/macOS deployment and enterprise networking.
  • Admin Tools: Proficiency with Active Directory, Group Policy, and MDM solutions.
  • Soft Skills: Strong analytical problem-solving, time management, and communication skills. 

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