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Help Desk Level 2 Jobs in Florida (NOW HIRING)

SAIC

Help Desk Specialist

Homestead, FL

TS.SCI Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE ... OR 4 years of experience with an AS/AA; or 2 years of experience with a BS/BA.

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

SOSi

Help Desk Lead

Miami, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SecuriGence

Help Desk Specialist

Hurlburt Field, FL · On-site

... level! The C2MS Help Desk Specialist provides first-line technical support for the Command-and ... Provide Tier I and Tier II technical support to C2MS users via phone, email, ticketing system, and ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SOSi

Help Desk Lead

Doral, FL

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SOSi

Help Desk Lead

Doral, FL

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

SAIC

Help Desk Specialist

Homestead, FL · On-site

TS.SCI Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE ... DoD 8570 IAT II Certification. * 6 years experience with a High School Diploma; OR 4 years of ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ...

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Help Desk Level 2 information

See Florida salary details

$9

$17

$25

How much do help desk level 2 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk level 2 in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.
What are popular job titles related to Help Desk Level 2 jobs in Florida? For Help Desk Level 2 jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 2 jobs in Florida look for? The top searched job categories for Help Desk Level 2 jobs in Florida are:
Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Help Desk Specialist

SAIC

Homestead, FL

Full-time

Re-posted 7 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description

Job ID: 2613365

Location: Homestead, FL, US

Date Posted: 2026-06-04

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE


Description

SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365.

Roles and Responsibilities: 

  • Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP. 
  • Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. 
  • Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents. 
  • Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user. 
  • Creates tickets within the Remedy IT Service Management (ITSM) tool. 
  • Troubleshoots and repairs end user devices. 
  • Installs and troubleshoots software. 
  • Re-images hardware. 
  • Performs shared file access maintenance. 
  • Maintains accounts. 
  • Creates tokens. 
  • Resets CAC/Token pins. 
  • Maintains local registration authority capabilities. 
  • Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group. 
  • Escalates tickets to other IT support groups and/or vendor support staff. 

Qualifications

  • Active DoD TS/SCI clearance.  
  • DoD 8570 IAT II Certification.
  • 6 years experience with a High School Diploma; OR 4 years of experience with an AS/AA; or 2 years of experience with a BS/BA.

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