ZipRecruiter

Log In

1

Help Desk Level 2 Jobs (NOW HIRING)

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$19.50 - $26.50/hr

Help Desk Level 2 Overview Verdant TCSis a leading company inIT Managed Services and Managed IT security systems. We're now hiring a Help Desk Technician to help us keep growing. This is a perfect ...

Polaris Healthcare

Help Desk Level 2 IT

Nanuet, NY

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time About Waytek MSP Waytek MSP is a growing Managed Service Provider dedicated to delivering exceptional ...

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time About Waytek MSP Waytek MSP is a growing Managed Service Provider dedicated to delivering exceptional ...

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time About Waytek MSP Waytek MSP is a growing Managed Service Provider dedicated to delivering exceptional ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under ...

Taurean Consulting

Help Desk - Level I

Draper, UT · On-site

$22 - $24/hr

Our client is looking for a Help Desk - Level I. This role is a contract on-site opportunity. Successful candidate should enjoy: * Responding to queries on the phone, via email, in person, or through ...

next page

Showing results 1-20

All JobsHelp Desk Level 2 Jobs

Help Desk Level 2 information

See salary details

$12

$23

$33

How much do help desk level 2 jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix issues related to hardware, software, or network problems.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote support tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is the difference between Level 1 and 2 help desk support?

Help Desk Level 2 support involves handling more complex technical issues that cannot be resolved by Level 1 staff, who typically address basic problems and provide initial troubleshooting. Level 2 technicians often have deeper technical knowledge, access to advanced tools, and may escalate unresolved issues to specialized teams or higher support levels.

What are Help Desk Level 2 technicians?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

Is AI replacing IT's help desk?

Help Desk Level 2 roles involve troubleshooting and resolving complex technical issues, which AI tools can assist but not fully replace. AI can automate routine tasks and provide support, allowing help desk professionals to focus on more complex problems that require human judgment and communication skills.
More about Help Desk Level 2 jobs
What cities are hiring for Help Desk Level 2 jobs? Cities with the most Help Desk Level 2 job openings:
What states have the most Help Desk Level 2 jobs? States with the most job openings for Help Desk Level 2 jobs include:
What job categories do people searching Help Desk Level 2 jobs look for? The top searched job categories for Help Desk Level 2 jobs are:
Help Desk Level 2 jobs near you

(Help Desk) - Level 2

Verdant Tcs

Ada, MI • On-site

$19.50 - $26.50/hr

Full-time

Re-posted 9 hours ago

Job description

Help Desk Level 2 Job Description Overview

Verdant TCSis a leading company inIT Managed Services and Managed IT security systems. We're now hiring a Help Desk Technician to help us keep growing. This is a perfect opportunity for college computer science or MIS/IS students to get paid work experience and work toward internship credit. This is also a great springboard position with someone with 1-5 years of help desk experience to move more into engineering work long term. As our help desk technicians get to work on project work from time to time, and more IT administration tasks that engineers work on.

Responsibilities for Help Desk Technician

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Customer Onsite Visits and Onsite Support
  • Willing to do light System and Network Admin work and grow into an Associate System Admin full time.
  • Willing to do project work during down time, racking network equipment, and learning system admin duties.
    • Patchmanagement
    • Scripting
    • Network Deployment of Meraki Equipment
    • Manage Meraki Networks for Clients
    • Learn Azure and Cloud systems for administration
    • Learn 3cx VOIP cloud phone system
    • Printer and Copier deployment with Paper Cut Hive Cloud setup
    • etc..

Qualifications for Help Desk Technician

  • Proficiency withiOSand Windowscomputers
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer technical issues
  • Knowledge ofMicrosoft Office365, Google G-Suite, and other domainservices
  • Email Client Configurations
  • Networking (basic understanding of switches, firewalls, VPN clients, wireless networking)
  • Basic experience with Windows Server Active Directory, DNS, DHCP

Shifts will run 8-5 p.m. , Monday thru Friday, rotational on-call after hour support


This is an at-will employment position.


Verdant TCS is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Apply