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Help Desk Level 2 Jobs (NOW HIRING)

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Robert Half

Help Desk Level 2 (Part Time)

White Plains, NY · On-site

$24 - $26/hr

... * 2+ years of experience in Help Desk, Desktop Support, or Technical Support roles * Experience supporting both Level 1 and Level 2 end-user issues * Strong customer service and communication skills

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$17.75 - $24/hr

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our ...

Caresoft Inc.

Help Desk Analyst - Level 2

Ewing, NJ · On-site

$27 - $31/hr

Help Desk Analyst - Level 2 Duration : Long Term(Hybrid) Location: Ewing, NJ Skills Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

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All JobsHelp Desk Level 2 Jobs

Help Desk Level 2 information

See salary details

$12

$23

$33

How much do help desk level 2 jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.
More about Help Desk Level 2 jobs
What cities are hiring for Help Desk Level 2 jobs? Cities with the most Help Desk Level 2 job openings:
What states have the most Help Desk Level 2 jobs? States with the most job openings for Help Desk Level 2 jobs include:
What job categories do people searching Help Desk Level 2 jobs look for? The top searched job categories for Help Desk Level 2 jobs are:
Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Level 2 IT

Polaris Healthcare

Bardonia, NY

$70K - $85K/yr

Full-time

Re-posted 24 days ago

Job description

Here is the generated job description:

Help Desk Level 2 IT
Polaris Healthcare
Bardonia, NY
Full-Time

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.

Responsibilities:

• Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
• Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
• Perform systems administration tasks, including Active Directory and Windows Group Policy management
• Troubleshoot DHCP, DNS, file, and print services
• Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
• Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
• Utilize Remote Management Tools for troubleshooting and support

Requirements:

• 3+ years of experience in a help desk or IT support role
• Ability to lift up to 50 pounds unassisted
• Valid driver's license and reliable car

Compensation:

• Salary based on experience: $70,000 - $85,000 annually

Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.